All-Star Heating and Air Conditioning

I'm giving zero stars! I called All Star Heating and Air Conditioning to come out and check my AC. The reason I used them was becuase the sticker on my unit was for Dean Plumbing Heating & Cooling. Apparently, Dean sold to All Star. I told the repair man, Scott Owens when he arrived that the "box" (condensation removal pump) made a terrible noise and then the next morning the unit was no longer working. He was at my house for a total of 30 minutes not counting drive time and the amount of time he sat out in from of my house upon arrival and departure. Anyway, a condensation box was replaced and I was charged $618 WITH a membership discount. I know this part can be purchased for under $80 and it took them 5 minutes to rig it up. This company is abusing the public. DO NOT USE THEM. Please call a locally owned company that will give you an itemized statement upon request. I asked them for an itemized quote and they refused to give that to me. I find it hard to beleive that an hour total of work plus a part would categorize as a $618 bill. I beleive I was ripped off and taken advantage of. Hiller would be a better company to call becuase my neighbor used Hiller just last week for the same issue and they paid $240 for parts and labor. So save your pocket and call Hiller if you want a reputable service tech and reliable, honest company. If you LOVE getting ripped off call ALL STAR HEATING AND AIR CONDITIONING for all your HVAC needs becuase they are dishonest and they do NOT CARE ABOUT THIER CUSTOMERS. I googled the video of the replacement for this and I could have actually done it myself. I mean, I had already diagnosed the issue for the repair man Scott so I made his job easy. Or I guess I made it easier for them to rip me off. Please google and do research before chosing this company. Go to someone else. ***Update to a reply from Sabrina in the office -Question... Misty Pierce do you realize that these are two completely different parts and do different things? Reply... Sabrina Machera Nietzel yes I do. I’m referring to the detail in the invoice. The quality put into the invoice provided by Hiller is much better. And both parts/jobs are equal in time to repair. Just a different part. Google the video for both and you’ll see. Actually, the capacitor is a less expensive part but a little more time consuming/complicated to replace than what u had done and yet Hiller was able to still charge a much less price.

DO NOT USE THIS COMPANY. KEEP LOOKING. We used to use this company and man name Joe ran things and was great. Used him for years. He retired. This company bought him out. We just needed coolant refilled. We called and they would not give estimate. Said had to come to house. They came and said would be over $700 to just fill coolant. Last year we paid Joe $175 for 10 minutes of work where he filled coolant. Called company again asking why so much. After several uh, uh, uh's was told that is their flat rate to fill coolant for up to 3 lbs. Asked if this is flat rate then why could they not tell us that when asked for estimate before he came out. Got the uh, uh, uh's again and said they have to see unit. But this is flat rate. Said that is just their policy. So basically they can say this. Send out rep and charge you $100 service call fee whether you use them or not. This is a bad way to do business. Just lost my business for sure. Recommend everyone look for better company that has better morals than this.

Great job. Happy Customer.

They were professional and they did a good job.