All My Sons Moving & Storage

Two crews showed up for our job. Lack of miscommunication and booking I guess. Second crew that came wreaked of marijuana (8:30a). Fortunately the 1st crew made the move for us. We had damaged drywall in two locations, a broken leg on a desk, beds not assembled correctly at the final destination, labeled boxes not placed in correct locations, one piece of furniture not placed in the attic as we asked and they refused to bring a piece of furniture down from a walk-up attic. They also left a mess...packing materials and boxes were not taken away and instead just left all over the house. Rolls of packing tape (that we paid for) was found outside, inside, etc. They left multiple pieces of furniture wrapped and unassembled.

It took 5 hours to move my daughter fron a one bedroom apartment and no appliances. and I was charged for over seven hours plus an hour travel and they stopped to eat during that time. Refused to Unload her Stuff unless I paid for this over charge.

They showed up 2 hours and 15 min late. They were personable and the packer not very experienced. They worked slowly and the truck was packed tightly. They didn't get one of the main items we needed on the truck. The packing was tight in the beginning and then pretty loose in the end. They worked slowly and took much longer than expected, and even forgot the fridge in the garage originally. They were slow all day long and it seemed like a lot of standing around. It was very inefficient. They tried to charge a $153 dollar fuel charge for max 40 miles to drive from their place to my home and back. They did the job but I feel like I was ripped off. They charged $1300 dollars. I had even purchased them doughnuts and pizza for lunch. I was quoted $189 one day, then $199 an hour another day. The people were personable but I was mostly disappointed by the price. They were great guys, very pleasant, and fun to work with. They made a difficult situation pleasant, it was just slow.

The moving itself went well. The move was finished by noon. In the evening of the move my daughter realized that a box of valuable material had not been unloaded to the apartment. We verified that the box had been loaded from our house and that it was not at her new apartment. When we called All My Sons they lied to us about the movers' activities (one person saying they had another job that afternoon; another saying they had no other jobs). They claim to have checked the truck for the missing box and it was not there. When I confronted them on the afternoon job (because the movers themselves had casually mentioned to me that they had another job that afternoon) they said they would contact the afternoon client and check if the box had been accidentally unloaded there. They said they would call back and talk with me but never called back. They told my daughter the same thing and did not call her back. These guys are either totally incompetent or extrememly dishonest. Don't deal with them.

They showed 4 hours late up griped about our driveway and how heavy our furniture would be to move and talked on their phones for 30 minutes at a cost of 140$ an hour before we asked what the problem was.Completely unprofessional and the worst customer service i've ever incountered. Keep in mind that this is our moving day, a stressful day to begin with. All said and done what a waste of my time and money, you would be better off to hire your brother inlaw to help you on a sunday afternoon. Please dont waste your time or money with these morons and do it yourself!

My experience was the following: I was in a stuck situation, and spoke to David on the phone to see if All My Sons could help me out. I was really in a bad situation. A **different** moving company had not confirmed, was late, and the office was not answering calls (I tried calling around 5 times in an hour, noone was answering, and the message said the voicemail was full). So to fix the situation, I called All My Sons. They were able to get me on their schedule for the next day with a $250 credit card deposit. The contract said that it was not refundable, but All My Sons promised to refund me if the other company showed up. The other company finally showed up, All My Sons refunded my deposit as promised.

They were going to charge over $400 for less than an hours work just to move some furniture inside my home. Crazy! I guess they don’t need business!

Awful. Will never call them again. Will not recommend them to anyone. And since posting about our experience on Facebook, so many friends have commented with very similar experiences from this company.

My experience with this company was as bad as it could get. An expensive piece of furniture was damaged and they will only reimburse me $60 unless I can prove the weight. The move was very slow and over charged me a half hour, but would not correct their accounting instead preferring me to dispute it with my charge card. There are so many reputable companies to choose from that I would stay clear of this one!

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I was able to schedule the move when I wanted it, not waiting for an opening in a schedule, which I felt was excellent! The movers were extremely polite, super punctual and very efficient. Driver needs more practice with negotiating turns and backing up, as a few branches were crumpled and a small rut in yard. A couple protective caps, from tables and bed legs were lost in the move, and a ding or two in door jams, but hey, nobody is perfect... Yes, I would use their service again and yes I would recommend them to friends.

Al My Sons was the only one of several companies that had a slot open for us for a Saturday move. Some of the others do not provide services on Saturdays. I had read all of the horror stories that customers had placed on Angies List regarding their moving experiences with this company and I must admit I was apprehensive. I experienced outstanding service which I will go into detail. My move was scheduled professionally and I paid an upfront deposit of $50.00. The labor and truck are provided at $96 per hour with an one hour trip charge and 12 percent fuel charge. On the day before the move I was contacted and given an approximat time window as to when the movers would arrive. On day of move I was called by Dispatch and given an updated window and it was followed in a few minutes by the call from the team lead/driver, Steve. The team arrived on time and Steve and Justin went right to work movingly quickly through the Halls house to move what was identified. At stop 2 in Powell they picked up other items and we were then enroute to the West Knoxville location. Most of the furniture had to be taken upstairs to the 2 bedrooms on the 2d floor. They moved each item with caution and care. No marks were left on any wall! This job was done in about 4 hours from door to door. I wouldnt hesitate to use them again. I personally would ask for Steve and Justin. They were professional, knew what they were doing and did not waste any time. They will be my first call next time i need moving services.

On time. Very quick. Worth every penny. Professional. They will not break anything. If they do, they replace it. Bonded and insured employees. Only place that would move me on a Sunday.

The estimate we received was $1263.36. When truck arrived in Savannah, GA they demanded $3351.56 or they "wouldn't unload". When I spoke to Jensen Weir, mgr. He said the first estimate "didn't count". We had to pay the $3351.56 or truck would not unload, very rudely, almost yelling. When faced with basically "highway robbery" in the real sense of the word you don't have a choice.

We moved back to Knoxville in May and I was in a rental for about 3 weeks. Then the tentant said that the home was being forclosed and I had 30 days to get out. I called around to find someone who had the best pricing. Then All My Sons Moving called me and asked why I was not going to go with them; I told them that another company quoted lower, they asked me what the price was, I told them and they said that they would match it. I then decided that I would go with them since they did have good reviews on Angie's List. The day of the move, I could tell that the movers were upset from the get go. They were outside talking loud. So I contacted the supervisor and he told me that he would handle it. While they were loading up the truck, the head driver told me that what I was quoted was wrong and this company only does the job by an hour charge. He also mentioned that what I was quoted it would take them twice as long to do the work and that there was no way they could do the move within the time frame given. By this time, they already loaded up the truck and I told them to just go ahead and I would take care of the rest. I also had already paid them for the move and they even asked me if they wanted me to come over on their own time to finish the job for half the price. Which then cost me an additional $750.00. I was new to the area as well. When I first talked to the supervisor he told me he would match the other companies price; he never mentioned to me a hourly rate, nor did I ever see or sign any papers. The head driver told me that after speaking with the supervisor himself, that he had gotten written up, because he did not get me to sign the contract. The driver also mentioned to me that the supervisor always underestimated the hours it would take for a move so that the additional charges would always get added and most people end up paying it anyway. During the move, they ripped my leather couch, they broke the door to an antique wardrobe, they broke a ceramic dragon and also broke some other expensive pottery. When I called them to get my money back, they now have been completely unresponsive. Stay Away From This Moving Company!

I was very impressed with the job they did. They moved quickly and took great care not to damage my furniture or the walls. In the past I've recruited friends, paid them with pizza, and watched them drop my stuff and bang up my walls. This was a much more stress free move. Hopefully, we won't be moving for quite a while. If we do, though, All My Son's will be my first call.

Horrible experience and I would never use them again. They lied about the cost charging me over $100 more than estimated; the two guys moving my stuff complained about the company during the entire move; they also complained about their salaries and repeatedly stated how they "lived for tips." So, I was "quilted" into making sure that I gave them a tip. They bent one of my lamps; and they stuffed my things into my storage unit in a way that I had to spend 3 hours reorganizing just so that I could access things I needed access to. I wish I had belonged to Angie's list before waiting my time and money with this horrible company.

The second company that provided the firm quotation performed without any problems and worked me into their schedule for the move within only 3 days notice.

They were professional and had a good attitude. We would use them again.

I spent $3-4,000 over several moves. I kept requesting the same crew. They were just great. They were responsible and they were prompt. They blew my mind because they were so good and that's why I kept using them. It was delightful. In fact one of them is a facebook friend of mine now so I can keep up on them. They were good kids and they were hard working. It was hot and they were smart. They were great and it was a good experience. I really, really recommend them. The head guy who was the coordinator in the office was great too. Their price was comparable to other movers because I've moved a lot in the last year.

Got there right on time. My initial contact was on-line and they already knew what I needed to be moved from the forrm I filled out. They called a couple of days before the move date to confirm everything. I had to change to move date due to personal issues and they accommodated that with no problem. There was no damage to anything they moved. Overall, just an excellent experience.

I called All My Sons a week before I needed to move and got a quote for moving a small amount of furniture on a local move. After being warned by another company that some of the area companies aren't upfront with their estimates, I called back again to be sure I had been given a complete quote and was assured that I had been. The day before the move, All My Sons called to confirm that they would be moving me and only at this time did they fully disclose all the charges, which included an hour of travel time in addition to a two-hour minimum (I had not been advised that the hour of travel time would be charged in addition to their clock time), and a 10% charge (which I'd specifically asked about and which had not been revealed). I told the customer service representative that these charges had not been revealed, and he showed no interest in my complaint. I asked if he planned to do anything about it (either to the charge itself, since it was by now probably too late to set up another mover), or internally to correct this problem, and again he showed no interest in my complaint and became rather rude to me. I told him I found their business practices dishonest and would call back to cancel if I found another mover. I did in fact find another mover and on the day of the move, I called many times to attempt to contact the company. They did not answer the phone until several hours after their supposed opening time, and I received the same customer representative again on the phone. He informed me that he had already cancelled my move the day before - apparently they were angry at my complaint and intended to screw me out of being able to move, at all. My interactions with this representative were shockingly nasty. He clearly did not care at all about professionalism or about my opinion of the company reputation, which leads me to believe that this is normal business practice for the company. I notice that when people rate movers, there are two potential groups that cause a problem: the movers themselves (who probably change frequently from company to company), and the office people/practices. I did not use the movers and don't consider this one of the more reliable indicators of a moving company. Having had such a poor experience with the office, I consider this to be a disreputable and dishonest company and would certainly advise not using them. It's difficult to find a good moving company, particularly if you have short notice. I should have been forewarned by the fact that the better places in town were already booked and this place still had openings at only a week's notice. I strongly advise would-be movers to look elsewhere, even if it means delaying your move date. I'm very lucky to not have actually given this company any of my money.

Keep changing times, not consistent, unable to coordinate move to storage area in a timely fashion. Many excuses and no results. Still have not received furniture to storage area. Extremely hard to reach.

I received a quote from Gary on May 12th 2011 for $1150.57, I called him to verify there would be no extra charges. He stated there would not be due to this being a binding estimate. I asked him if he would still get me some boxes as we had discussed, he said he would bring them out on Saturday. While at the bank, getting the cashiers check, I text Gary and told him I had the check and he responded " we're ready. Monday May 23rd the guys got there in good time, worked hard, and we got loaded and on the road. I had borrowed a friends truck so they could bring my dog over later in my car. The guys put stuff in the pickup because it wouldn't go in there truck -- it was a 26ft truck. I understand about the lawnmower and the gas situation, but would have been nice to have been told this ahead of time. Once arriving in Columbia, Sc one of the guys told me the amount was $1220, he put Gary and I on the phone together, he said this was for boxes and sorry this happened. Then, my $1500 picture was broken and one of the guys called Gary, he said to have me call him the next day and we would take care of this. During unloading, I heard a sound like someone dropped a plate and it broke. On Tuesday, May 24th, I noticed a box marked fragile had a dent in it, and one of my china glasses was broken. I called spoke with Jensen and he stated he would let Gary know and they would get back with me. On thursday May 26th, I send Gary and email , later that evening I leave a voicemail for Jensen, he then calls me back telling me that Gary was out of town for a couple of days due to a family emergency. When I get home that night, there's an email from Gary. Storys just didn't add up to me. I did talk to the claims dept, but they want me to sign a paper stating I will not publish or be derogatory about their company. I'm going to tell the truth. While unpacking, I have found the back of my tv broken, the leg from the antique table from my grandmother broken, the knob from my $300 grill was broken off, & a piece from an outside ornament broken off. I understand things happen, but how you correct them is a big thing. I can provide pictures and the emails if needed. The company has not offered to even let me take the picture to have it fixed, I found a knob, my antique table is being fixed now, the china glass is gone and I will fix the outside ornament. Hope this helps someone else from going through this.