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Advanced Heat, A/C, & Plumbing

Heating and Air Conditioning, Plumbing, Air Duct Cleaning,

About us

Our 3rd generation family business has been servicing Knoxville, Maryville, and our neighbors in surrounding counties for over 40 years. Our philosophy has always stayed the same, which is to establish a long term working relationship with our customers by offering industry leading equipment, warranties, and service at affordable pricing. We are proud to be a Tane Comfort Specialist Dealer, which means we are held to a high standard of training, continued education, service, and 100% customer satisfation.

Business highlights

55 years of trusted experience
Veteran Owned & Operated
Family Owned & Operated
Emergency Services Offered

Services we offer

Heating & Air Conditioning - Installation, Service, & Maintenance. Plumbing - Installation, Service, & Maintenance

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7813 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
7%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 701-725 of 813 reviews

Michelle E.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Came for a maintenance call and replaced a part that was weak. We have a home warranty and they made sure it was covered.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Margaret H.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Completely serviced our two HVAC systems and unstopped drains in both units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pattie C.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Worked on heating system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William W.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Replaced return air panel. Good job Looks great. No mess.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Diana S.
10/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frank M.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Excellent work

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Roger T.
10/2014
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
unknown
Description of Work: Professionally cleaned the air ducts. Performed the service at a better than expected level. I would say they did an expectional job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

A. B. K.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Advanced Heating and Air made an initial diagnostic call (covered by an Angie's List special deal) to the residence premises to ascertain why the HVAC was not cooling. They found that the compressor was faulty and that it was still under warranty. They ordered the replacement unit and arranged to return to install it. The labor charges were not covered by the warranty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,130

David O.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy H.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
Great!
Description of Work: Today I had maintenance service provided by Brian Cook of Advanced Heating and Air. Brian was a very professional, pleasant, and efficient service provider. He explained that my air unit could not be accurately tested while the weather was cool this morning and then suggested that I do the heat pump maintenance before I needed the heat. I purchased the yearly maintenance package from Brian and look forward to have a repair done on my heat pump. I hope Brian is the service repairman you send out!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$198

Arthur K.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

Bonnie H.
09/2014
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Two appointments were scheduled. On the first, 9/5/2014, they never showed up or called. When I called them after waiting all morning, they said they had an equipment problem and were sorry that no one called me. So, we scheduled a second time for 9/12/2014. I explained that they needed to be finished by noon because we had another appointment. I was told that the driver would call before they arrived and that I would be the first customer that day to make sure the work was completed by noon. Late this morning, the driver called telling me he was an hour away. They could not even arrive by noon. So, I cancelled because they were not reliable.
Rating CategoryRating out of 5

Response from Advanced Heat, A/C, & Plumbing
Here at Advanced Heating & Air our goal is 100% Customer Satisfaction. We have apologized to (Member name removed) for our mishap of our scheduling conflicts. Our office has contacted (Member name removed) to resolve the issue and has guarenteed #1 priority, like we provide to all Angie's List customers. At this time we are waiting on (Member name removed) to call back so we can resolve this issue. We take our Angie's List and our reviews seriously and want to provide 100% customer satisfaction.

George B.
09/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$150

Nicole C.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I purchased a deal for $79 for an a/c inspection and tune-up + free air duct inspection. They were flexible when I called them to see if they could work directly with my property management.
Rating CategoryRating out of 5
Yes, I recommend this pro

Ann B.
09/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Geraldine M.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Evaluated my AC system.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Ronald R.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: He spent nearly 30 minutes reviewing the operation of my air conditioner, gave it a complete blessing as is, and left. He arrived on time, he was courteous and friendly, and I intend to invite Advanced Heating and Air to check my heater and air-conditioner next year. |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alfred C.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We have used Advanced Heating and Air in the past. A/C check was performed on both units. Service was great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Joel R.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Laimon G.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They did a very through inspection and servicing and installed a mildew inhibitor. Serviceman really did a fine job of cleaning the exterior unit. Arrived on schedule. I really like this company and the integrity of the owner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98

Genet G W.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: I responded to the Angie's List "Deal," whereby a contractor would perform an AC inspection for $59.00. The contractor had to postpone the appointment, but called a day in advance to let us know. The serviceman came promptly at the rescheduled time. We have had no maintenance issues with our AC since the service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Pauline H.
07/2014
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced my heating and air conditioning. Sold me the heating and air conditioning units with a higher energy rating than what they actually put in plus put in a smaller blower than what the company owner originally said I needed, but didn't reduce the price. |When I asked about the discount mentioned on the site, the owner said he couldn't give it to me because it would be too much money that he would loose on such a large purchase. |For the first 24 hours during what was an exceedingly cold winter just before Christmas, it didn't work at all because it was wired wrong. Then my heating bill actually went up. Every time the heater came on, I was uncomfortably cold. He said I needed to give it time for me to adjust to it. After about some weeks, I insisted they return. The blower was set wrong. | At the free annual service, the service man didn't change the filter nor had he even brought one with him.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$7,500

Response from Advanced Heat, A/C, & Plumbing
Our company installed a new Trane system in this customers home through the TVA energyright program. The system put in was exactly what the customer was given and agreed to her in our estimate to her. TVA requires a heat load to be performed and will not allow us to put in anything other than exactly what the heat load calls for or they will not approve through the program. This was explained to the customer and agreed upon. TVA inspected the job and approved. All airflow and heating specs were meet and also explained to the customer. We went out an additional time to show the customer on TVA spec paperwork that our readings were as they are supposed to be. As far as the discount I think the customer is refering to the 10% Angie's list discount which is on repairs only, not new equipment installs which is stated on the coupon. The issue with the cool air is that the customer had to go with a dual fuel heat pump to be approved by TVA. This customer was never used to having a heat pump and the 90 degree temps that the heat pump produces is significantly lower than straight gas heat produces which she was used to but again dual fuel heat pump is a requirement of TVA and she was explained to and approved the estimate and TVA requirements. We also set the blower speed to a lower setting so the customer would not feel the system to be as drafty. I am also not aware of the maintenance technician not changing the filter. We do not provide filters with our maintenance program because of the vast different sizes of filters but will always change the filter for the customer as part of our maintenance. We strive for 100% customer satisfaction and truly regret that this customer is not satisfied and will be contacting her to see if there is any questions or concerns that she may have. The customer has not contacted us and we were completely unaware of her dissatisfaction of this job which was done in Dec. of 2012.

Gregory G.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Service call and replaced condenser

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$175

jean M.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199.99

Mary V.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We purchased a Big Deal for 50% off of a service call. Everything worked out fine.
Rating CategoryRating out of 5
Yes, I recommend this pro

Contact information

2501 Byington Beaver Ridge Rd, Knoxville, TN 37931

http://www.advancedheatac.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
48048
Trade License Locale
TN
Trade License Authority
Tennessee Department of Commerce and Insurance Board
Trade License Expiration
11/30/2026

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Air Duct Cleaning,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Natural Gas Lines,
Drain Pipe Installation,
Basement Waterproofing,
Water Filtration and Softening

FAQ

Advanced Heat, A/C, & Plumbing is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Advanced Heat, A/C, & Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Advanced Heat, A/C, & Plumbing does not offer free project estimates.
Yes, Advanced Heat, A/C, & Plumbing offers eco-friendly accreditations.
No, Advanced Heat, A/C, & Plumbing does not offer a senior discount.
Yes, Advanced Heat, A/C, & Plumbing offers emergency services.
Yes, Advanced Heat, A/C, & Plumbing offers warranties.
Advanced Heat, A/C, & Plumbing offers the following services: Heating & Air Conditioning - Installation, Service, & Maintenance. Plumbing - Installation, Service, & Maintenance

Contact information

2501 Byington Beaver Ridge Rd, Knoxville, TN 37931

http://www.advancedheatac.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM