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Central City Heating & Air Conditioning

Heating and Air Conditioning, Insulation, Natural Gas Lines,

About us

Additional address - PO Box 581, Kingston, TN, 37763.

Business highlights

55 years of trusted experience
Emergency Services Offered

Services we offer

Residential & commercial air condition, heat pumps, furnaces, coils, coiler, air cleaners & thermostats.

Services we don't offer

Ask for details.

Amenities

Emergency Services
Yes


Accepted payment methods

Check
Financing Available
MasterCard
Visa

Reviews

4.521 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
14%
3
0%
2
0%
1
14%


Rating CategoryRating out of 5
quality
4.5
value
4.5
professionalism
4.7
responsiveness
4.7
punctuality
4.6
Showing 1-21 of 21 reviews

Theodore M.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

William W.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Nancy L.
08/2015
5.0
heating & air conditioning/hvac, insulation
  + 0 more
unknown
Description of Work: New Trane XL16C, new duct unit to return, attic insulation R38, sealing all vents/pipe, clean duct, seal/insulate previous duct, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,485

Brad H.
04/2015
5.0
insulation
  + -1 more
I like their punctuality, attention to detail and professionalism. It was perfect; I like their communication and it was a really good experience.
Description of Work: They sealed the attic and installed new insulation in the attic.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,800

Angel C.
11/2014
1.0
heating & air conditioning/hvac
  + -1 more
They said freon couldn't be added because of the condensing coil having a leak. Said, I needed a new air conditioning unit. A second opinion found evaporator coil leak, added freon and it worked fine the rest of the summer.
Description of Work: 5/24/2014, 6/5/2014 & 6/24/2014: Tested operation of air conditioner. Replaced a contractor, washed out condensing coil, checked and found low freon after I asked on 3rd visit.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$215

Debbie F.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
This company is fantastic. They called me this morning to let me know that Justin the technician was on his way. He was so professional and courteous. He had my unit fixed in about 15 min. I was so worried it would be something major, but it wasn't. I have used this company before and I highly recommend them. Their prices are good, but I really liked the guy who came out. He did such a great job.
Description of Work: Replaced a part on my a/c unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

CHERYL G.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Fall checkup on heating system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$72

GERRY D.
09/2013
1.0
heating & air conditioning/hvac
  + -1 more
rejected offer
Description of Work: Gave an estimate on replacing air conditioner-heat pump price was so much higher than the other three estimates i received

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$6,700

Nina H.
08/2013
4.0
heating & air conditioning/hvac
  + -1 more
The estimator was knowledgeable, professional and thorough. He took the time to explain the work that needs to be done. Out of all the HVAC contractors that we contacted for assistance/estimate this company was the only one willing to come out and provide a free estimate.
Description of Work: Provided estimate for repair of damage due to flooding

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Douglas W.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
The technician was punctual, courteous, and knowledgable. The problem was diagnosed and fixed within a short amount of time, especially since he had the replacement part on-hand. A little pricey for the time spent, but I'm sure some jobs take longer than others.
Description of Work: Gas furnace was non-operational. The technician replaced the ignitor.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Allen S.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
My overall experience with them was excellent. They showed up on time, did a good job, and cleaned up after themselves. The final result was exactly what I was expecting. They were very professional. I could not be happier with them!
Description of Work: I used Central City Heating & Air Conditioning for some top work replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

C. Ashley H.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
I am in the construction business and could speak in the same language as them. I was impressed with them. They were very reasonably priced and responsive. The guy I spoke to came out the very next day. He was professional. I was talking to him about the inside of the unit and I wanted to get it checked. I know that other people would not have known that. He asked me the age of the unit and narrowed down some of the possible problems. I was very pleased with their service and would call them again if necessary.
Description of Work: I used Central City Heating & Air Conditioning for air duct cleaning. They also performed a few service calls.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$200

Gene B.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
Called and as it is VERY busy due to high temps, the service tech (Justin) came out promptly. He diagnosed the problem when I explained the symptoms (after having several others look at the problem in the past - intermittent). He replaced the contacter and implemented a work-around at that time which gave us consistently working AC (awesome) until the board arrived. He returned today and installed the control board in short order. The cost, in my view, was very reasonable. Prompt ResponseAccurate DiagnosisWorking AC !!Very Reasonable Cost
Description of Work: Repair heat pump - replaced contacter (main relay) and controller board.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Pat L.
06/2012
1.0
heating & air conditioning/hvac
  + -1 more
I have tried to work with the contractor for years now waiting on him to finish my unit. This never happened and now I am told there is no warranty on my unit because he installed a commercial and not a residential unit. My paperwork clearly states a 10 year warranty but the contractor will not honor it. I am going to have to install a new system but will definitely use a different contractor.
Description of Work: Signed a contract to install a geothermal unit and wrote a check for 50% downpayment with the balance to be paid in full upon completion. Contractor did not finish the install and didn't install the correct unit. The model installed was completely different than what we ordered. Contractor says he will finish and install the correct unit but wants me to pay 100% up front before any of the work is done or materials delivered. This doesn't make sense to me.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$8,600

Kim L.
02/2012
5.0
heating & air conditioning/hvac
  + -1 more
.I had other people come in and they couldn't figure out what was wrong. They came in and found out what was wrong and fixed it. They are very reasonable.
Description of Work: .They repaired a problem I had with my furnace for quite sometime.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

steve Z.
09/2011
5.0
heating & air conditioning/hvac
  + -1 more
I have been using them for many years and he is very honest. He knows his job well and fixes the problem. I like their services and will use the same in future.
Description of Work: I used the services of Central City Heating & Air Conditioning to service my air conditioner, during the summer of 2011.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Darlene K.
09/2011
5.0
heating & air conditioning/hvac
  + -1 more
Super!
Description of Work: Our heat pump went out and Paul reviewed several options with us - repair, replace, etc. He did a great job in educating us on each of the units he proposed. installation was on time, as promised and very clean. I will certainly call them again when I need service or replacements!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Paul F.
08/2011
4.0
heating & air conditioning/hvac
  + -1 more
He was doing a decade service. I think it was really positive and really good. The guy who came out just didn't do the service he also explained things to us. We had water collecting and he explained to us how we could do it without getting him back and spending money on it. He was great and really helpful.
Description of Work: I used the service of Central City Heating & AC to service my AC about two months ago.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$80

Dana K.
06/2011
5.0
heating & air conditioning/hvac
  + -1 more
Very efficient, professional, and friendly. We've had Central City Heating and Air Conditioning service our unit in the past and have been extremely satisfied with their staff and work. We would not consider using any other company based upon this and past experiences.
Description of Work: Replaced air conditioner compressor, cleaned and serviced HVAC unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,615

Carol R.
06/2011
4.0
heating & air conditioning/hvac
  + -1 more
They were very good. I had used them in the past and they are very good. They show up on time. They are very professional. The guys that work for him are very nice. They were a little more expensive and that's why I didn't use them the last time. The estimate was $8500 for the unit and the installation. My husband actually talked to them and I didn't. I may consider them for another quote, but the problem is that they are a little more expensive.
Description of Work: I got an estimate from Central City Heating & AC in January for the unit and the installation.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tara H.
05/2011
5.0
heating & air conditioning/hvac
  + -1 more
The service when I first called Central City was wondeful. I called and told them what I was seeing with my a/c not working and they worked with me on scheduling a time so I could be there and miss a minimal amount of work time. The serviceman was very nice and made sure that everything was in working order before he left. He took the time to explain to me about my a/c and since I have recently bought the house, it was very helpful to me. He replaced a faulty relay and everything is in perfect working order now. I would definitely recommend Central City!
Description of Work: My a/c was checked for Freon leaking and to see if it was freezing up but ended up being a faulty relay. The relay was an original and was quickly replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

    Contact information

    121 Oak Dr Po Box 581, Kingston, TN 37763

    centralcityhvac.com

    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Insulation,
    Natural Gas Lines,
    Air Duct Cleaning,
    Water Heaters

    FAQ

    Central City Heating & Air Conditioning is currently rated 4.5 overall out of 5.

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 AM - 4:30 PM

    Central City Heating & Air Conditioning accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
    No, Central City Heating & Air Conditioning does not offer free project estimates.
    No, Central City Heating & Air Conditioning does not offer eco-friendly accreditations.
    No, Central City Heating & Air Conditioning does not offer a senior discount.
    Yes, Central City Heating & Air Conditioning offers emergency services.
    No, Central City Heating & Air Conditioning does not offer warranties.
    Central City Heating & Air Conditioning offers the following services: Residential & commercial air condition, heat pumps, furnaces, coils, coiler, air cleaners & thermostats.
    Ask for details.

    Contact information

    121 Oak Dr Po Box 581, Kingston, TN 37763

    centralcityhvac.com

    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM