THE POOL DOCTOR & SPAS

Description of Work: New pool liner ordered and installed

Description of Work: i bought a house with a pool and knew nothing about running a pool. this was the first company i called about teaching me everything i needed to know. they charged me an $85 service fee for coming out the next day.

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Description of Work: I use The Pool Doctor & Spas. They come every week to check my pool, and they do all the chemicals. Their service also includes the opening and the closing of the pool.

Description of Work: I had a Hot Springs hot tub that needed repair. In all honesty, the hot tub had not been winterized the winter before, and that was probably the reason the tub needed repair. They came out and gave estimate for new pump motor. I authorized them to order it, and paid extra to have the part expedited, so as to have use of the tub before I had out-of-town company. The part did not come expedited, but I didn't get a refund of that extra charge. The motor worked good, but now the temperature would not regulate; it was wide-open hot (109 degrees) all the time. They suggested a new thermostat, and ordered and installed it. It did not help the problem. Up until this time, I didn't have a big problem with this company. When I called to report the problem, Mike Thouin would not call me back. I continued to call over a period of days, and was always told he was "out on a job." I finally reached him one day when he answered the phone directly. He said he was at a loss as to what to do next. He said he would call the company and find out what to do, and promised to call me back. He never did. After a couple of weeks, I reached him again, and he said he "had called" but no-one called him back, and would try again. Again he promised to call me back the very next day! He never did. I left messages and he never called me. This went on all summer, then finally I stopped in at the office one day, and he was there. I confronted him about all the messages I left, and how he promised to call me back, and he said really there was nothing he could do. He said that short of replacing the entire control box, he didn't know what else to try. He said that would be $500+ and no guarantee that it would work. My biggest problem with this company was the unprofessionalism in not following through on what was promised, then purposely avoiding me. That is poor customer service. Not to mention the fact that I spent $500+ and still have a broken tub. I would not recommend this company.

Description of Work: I have used them over the past 5 years and they are an extremely reliable and reasonably priced. They open my pool every year, close my pool every year, installed new liners, new hot tub...Mike, Gary, Danny and rest of gang are excellent. They come when they say they will and are very thorough. Great people....Highly recommend....

Description of Work: For this service they closed my pool for the season. I have used them many times over the past five years. Mike and Gary are great guys. They installed a new liner two years ago and did an outstanding job. These guys are great, clean up after themselves and are just simply honest, hardworking guys.

Description of Work: Over the years they have done various things. One of the last things they did was put in a pool heater.