Steve Huff Plumbing

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pump was replaced quickly

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Technician (David) called me before he left the office to give me an approximate arrival time. He was there within a few minutes of his estimate. He came in, put plastic covers on his boots so as not to track dirt/mud in the house, examined the sink/pipes and gave me an estimated price. I authorized him to complete the job. He was very coordial and explained what he was doing. The job was completed quickly and neatly.

Prompt, courteous, efficient and expensive. Pricing is done by predetermined book pricing like they do at the new car dealer for servicing your car. While this gives you an exact "estimate" with no overcharges to deal with, the pricing tends to be on the high side. Obviously, not being a plumber, you aren't sure what is involved until after the fact. I felt the charges turned out to be pretty high, over $100/hour with minimal parts expense to reseat a toilet and rebuild an exposed tub drain. I would probably look elsewhere in the future, or at least get a couple of bids. It's very much equivalent to taking your car to the new car dealership for routine service, in this case the Lexus dealer. While I checked NO on the use again box, I would have preferred a MAYBE box to check. Following is an update of services written 7/25/12. Basic toilet problem was leak in wax seal secondary to uneven tile floor and wobbly toilet. Problem initially repaired in what appeared to be an acceptable manor (I didn't watch him do it). After 5-6 months, toilet started wobbling again, then leaked again. While repair was within 12 warranty period, and I have no reason not to believe it would have been repaired without additional cost, I chose to do it myself. With a little research on the internet, I removed and repaired toilet myself. THE PROBLEM: Steve Huff plumber used folded up CARDBOARD to shim the toilet, which resulted in its premature failure. Everything I have read and in talking with a certified plumber indicate this is an unacceptablet way to shim a toilet. Cardboard doesn't do well when wet and it is compressible. Plastic shims, readily available, are the appropriate way to go. If this is an indication of shortcuts they take where you can't see the work, I don't feel I could trust them to do other repairs appropriately.

He was very punctual and very nice. The price was fair. I would probably use him again.

He was recommended by a family member. They did the job quick. They cleaned up and made the yard look as it was before they dug it up.

Overall, the promptness of the service was excellent considering the tenants did not want to spend another moment without a kitchen faucet. The company had a high-end faucet available which they immediately installed.

Kitchen sink drain line was clogged. The drain line is 2" PVC that runs about 45 feet, but only falls about 3 inches, so for a long time we have not used the diposal unit. Additonally, a house member had used a lye product in an attempt to clear the line; however, they put it in through the dispoal which ate up the seals and it now leaked profusely, so it also became part of the problem. Since we cannot really use the disposal, I opted to remove and not replace the disposal, however that necessitated some drain pipe modifications under the sink. Cost: $39.xx for the callout, $203.xx for the modifications and $245.xx for the cleaning.

Very punctional and professional.

The "office/phone" personal were knowledgeable and up-front about pricing, as well as service time. The repairmen was clean, courteous, kindly, and concise on his estimates. Winner in my book.

They charge a service fee of $65.00 for coming out but waive it if work it performed. But they always on time, call before they come and are in my opinion very professional. Their pricing seems maybe a little high but you definitely get what you pay for i believe. They do great quality of work and are on time and thats worth paying for.

I was very impressed with how quickly Steve's Plumbing responded to my call on Friday. Since I was out of town, I had to depend upon someone else to be at my home for the repairs. My husband thought the price was too high just to replace the inside fixtures of two toilets. The repairman showed up Saturday morning on time, was clean, courteous and knowledgeable. Because of the price, my husband would not like to use the service again, never say never, I'm always told. Thank you Steve's Plumbing.

The work was done in a rental and they do not have any complaints. The price seemed a bit expensive to me, but then, I do not use plumbers frequently. They got out there right away and did the job.

the job was done well, the plumber was professional. since we recently moved here, i just accepted the estimate, but i later found out that the price was double the usual amount for those services.

First of all the service technician , Chip, was punctual, professional and friendly. He inspected the main sewer drain in my house. I had been using a manual snake and water jet that I bought to try and clear the drain. He told me that he could use a camera to see what was causing it and I asked what the charge would be, he looked it up and said it would be over $300 for the charge. I then asked how much to use a powered snake and that would be $360 for 2 hours or 100'. If I wanted to use the snake and camera it would be $510. He also mentioned that this was not a guarantee to fix the blockage because the septic tank may need to be pumped. I told him that sounded extremely high and I would just pay the $49 fee for inspection. After he left I rented a powered snake for $32 and cleared the clog then called a septic tank service to have it drained for $165. What bothered me about this is I know how much this equipment costs, because I use similar equipment in my field, I also know that it is not cheap. However $250 an hour is ridiculous without any guarantee it will even fix the problem.

We called a couple of plumbing businesses we knew and received no answers. We then joined Angie's List and read about plumbers in our area with Saturday hours. Called Steve Huff plumbing and our phone call was answered, problem noted and promised help that day. The worker called soon to give an idea of when he would be there. He came as promised and he and my husband were able to move the new heater upstairs, old heater outside, and then he finished the job, testing the gas line for a good seal. He was very nice and very professional. We were thankful for the Saturday afternoon service, too.

The technician was professionally dressed and acted in a professional manner. He looked at the problem and gave me an up front cost to make the repairs for my approval. I approved the cost and he proceeded to clean out the drain. In the process of cleaning out the drain, water emerged from under the commode. He had to remove the commode, replace the flange that attaches it to the floor and install a new wax seal. He tested all the drains to insure that there was no further backup. He did have a sewer line camera with him but he never used it. That is my only misgiving. He assumed that there was no broken pipe and that just a regular clean out of the lateral would correct the problem. Time will tell. I was a little surprised at the price. Seemed a little high for the amount of work performed.

The plumber was very responsive, arrived when he said he would. Very neat and tidy presentation, both in the truck he drove and in his demeanor. He did not have the replacement part and went to pick it up. Because Huff has a flat rate, this extra time did not cost me extra. I watched him work and he did things in a very professional manner. I remember the company as being rather pricey, but you know up front exactly how much things will cost--the plumber has a price book, and the plumber goes over it with you. There are no surprises. I had this work done several years ago and have since moved from the area, so I will not use Huff again. You can be confident in them, but you will pay for the confidence.

They did a good job installing the heater, but the temperature had to be regulated later on the heater, and they didn't explain this in a clear and concise way.

Plumbing technician called before arrival, appeared neat and professional, wore shoe coverings before entering house, performed job without issue, cleaned up afterwards. Excellent job. Three months later (June 2010) I requested another service call, this one for my father at another house, he received same high quality service.

Good job but too expensive, would've give estimate over the phone, then charging $49 diagnostic when I told them what I wanted done.

This was the second time we used this company, the first time being a water problem at our son's house. These guys responded quickly to our water leak problem, and then were able to recommend a more cost effective solution that addressed additional problems at a reasonable cost. Got it all done at once and now don't have to worry about when future problems will arise. They were on time, worked efficiently and provided good explanation of work done and why. They even added some additional parts over and above the bid and provided a two year guarantee.