Skelton's Cleaning Service

Floors were good, baseboards, walls and ceiling fans were dusty. Bathrooms were OK, but the bath tubs had a sticky substance on them which the builder said was from the stickers. The builder came out and removed it himself, along with the dust the cleaners neglected to clean. The actual cleaners occupied themselves by talking on the phone, cursing, talking about their boss and how she did nothing but sit in her chair even if it meant they work until 11 at night. They talked about other people within the company as well. They also talked about going to jail, being in jail, how their husbands were in jail, and how they couldn't wait to get off to get high. The builder is great, and I won't bad mouth them except to say they need another cleaning service, which they say they are looking for.

Fantastic. We love the girls from Skelton's cleaning service. They do a great job. Elaine is very professional and easy to reach. I would recommend the service to anyone.

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They were very expensive.

No response to phone calls left. at the company phone number.

If you take pride in preserving the condition of your home, DON?T use this company!! I made the mistake of switching to Skelton Cleaning Service in Sept ?13 in order to save a few bucks versus my previous provider, but it ended up costing more and I deeply regret making a change. In only 4 visits to my home, I ended up with broken or damaged items. Examples: - A very nice, tall vase with professional floral arrangement was broken on the 1st visit. Their crew knocked it over when moving it. The vase must be replaced, but I haven?t found another one like it. - On the 2nd visit, the crew didn?t bring their cleaning supplies. - Prior to the 3rd visit, they wanted to postpone because someone was sick, but due to a packed cleaning schedule, we ended having to postpone for an entire month. - There are numerous scratches on newly painted walls in my dining room, living room and bathrooms that are very substantial and obvious. They must be repainted. These defects are due to rough/careless handling of adjacent furniture and/or letting their equipment or supplies bang into the walls. My home was recently renovated and all walls were freshly painted. It should come as no surprise that customers expect cleaning persons to avoid carelessly adding marks and scratches to pristine walls. - They use a WET mop on hardwood floors rather than a damp one? Nor do they dry the floors when finished. The hardwoods remain wet far too long afterward?. Anyone who knows anything about hardwood floors will advise not to use a wet mop since water seeps into the joints/margins and will eventually warp the wood. I observed one of their crew quickly ringing out her mop once with one hand before putting it on the floor. The mop was dripping wet. My guess is they don?t have hardwood floors of their own and/or their cleaning process that?s driven by speed/efficiency is going a step too far. - Seeing a cleaning person use their bare hand with no gloves to ring out a filthy mop creates a different concern that those germs are spread elsewhere in the home onto anything that?s touched. - The need to run a cleaning operation with efficiency is understandable, but not at the expense of damaging a client?s home or possessions. After a few visits, I am extremely dissatisfied with Skelton's Cleaning Service and have cancelled.

Arrived on time, Were attentive to our requests. Employees worked non stop till done. Very detailed cleaning, Scheduled a monthly cleaning with them.

She wasn't good at taking feedback. They weren't very thorough. They didn't get into a good routine which I didn't like.

cOverall I was very pleased with their work and all of the above was accomplished within 1 hr. and 10minutes! I on Elaine's schedule biweekly for now and look forward to them coming in like Busy Bees and do what usedto take me a full day to accomplish, when I was younger. I am in my 70's now so it takes me much longer thanthat because I cannot accomplish ALL of the things that they did in just one day!

My friend from work said she was using this service and were doing a good job. I called Elaine's business number several times and never heard from her. Then my friend told me she will only respond to text messages. Though I thought this was pretty unusual, but I texted Elaine and she responded. She gave me an estimate and was very pleasant at our first meeting. The first time the crew came to clean they were late...hours and hours late. They were scheduled for approximately 1 pm and arrived after 5 to clean the house. Elaine Skelton called and told me they would be running late and apologized. By the time they got there, I was home from work and had to pick up my son at day care. Even though the crew was rushing to finish, Elaine just sat in my living room and chatted instead of actively cleaning herself. The crew did a really great job that day. The second time, they arrived after 5 as well. Elaine said it was because one of the workers was sick. I again had to fix dinner and take care of an infant while the crew was trying to clean. The third time, when they arrived after 5 AGAIN, I tried to contact Elaine to get switched to morning cleanings. They obviously are overbooked. After several days she still had not returned the phone call. I texted her. She didn't respond. Finally, the two weeks had passed and I sent her a text telling her not to come back until she calls me. At that point she called and we changed to mornings. After that I didn't have problems for quite a while. The crew was getting the house cleaned while I was at work. Then, one week, the work just completely fell off. There were dust bunnies, dusty tables, whole rooms that weren't being cleaned. I left Elaine texts and emails telling her about the problems (including photos). I left a note with the check three sessions in a row. The problems were never addressed or acknowledged by Elaine. My friend who referred Skelton's had the same problems and fired her for the same reasons. My husband and I decided to give her one more shot. This time, I left a note asking for the cleaning crew to skip the guest bedroom. I stayed in there and worked on my laptop and never notified them of my presence. The crew came in and rushed out in 42 minutes flat. They didn't vacuum any of the area rugs upstairs, there was dust, dust bunnies, dirty dishes and unmopped floors. They didn't clean the mudroom at all. I sent her a text msg and asked her to return the key. She said she would the next day. The next day came and went...and she didn't return it. In searching for her address, I found lots of the same complaints online. I called, emailed, and text messaged. She did not respond. Only after I called the sherriff's department did she call me back and return the key.