Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
About us
Licensed, bonded and insured. Providing residential and new construction cleanings in Kingsport & Johnson City, TN. My teams are trained specifically in residential cleaning. To provided the best service possible, we do background checks on employees, on the job training, and friendly service. Free in home estimates.
Business highlights
19 years of experience
Services we offer
Housecleaning which includes: dusting, bathrooms and general housecleaning in all areas of the lived in areas of the home. Visit my website at https://skeltonscleaningservice.com for more information, floors, kitchen/utility areas
Reviews
3.49 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 44% | ||
| 11% | ||
| 11% | ||
| 11% | ||
| 22% |
Showing 1-9 of 9 reviews
Maria K.
Sep 2016
Floors were good, baseboards, walls and ceiling fans were dusty. Bathrooms were OK, but the bath tubs had a sticky substance on them which the builder said was from the stickers. The builder came out and removed it himself, along with the dust the cleaners neglected to clean. The actual cleaners occupied themselves by talking on the phone, cursing, talking about their boss and how she did nothing but sit in her chair even if it meant they work until 11 at night. They talked about other people within the company as well. They also talked about going to jail, being in jail, how their husbands were in jail, and how they couldn't wait to get off to get high. The builder is great, and I won't bad mouth them except to say they need another cleaning service, which they say they are looking for.
Response from Skelton's Cleaning Service
"I just found this review today, 10/25/2017. I've done some research on this review. First, I work for [Member Information Removed] builder. I'm still working for [Member Information Removed] builder. My instructions come from them. If there is EVER something missed (which is rare) we always make it right. No "customer" from a new home gives me "instructions or tells my crew what to do". [Member Information Removed] name listed in this review is nowhere to be found in [Member Information Removed] owners that bought [Member Information Removed] houses we cleaned in that area. I went back through my records of [Member Information Removed] houses we done (which I was mostly there on all of them) and there was no [Member Name Removed] found. Payment was not $300. This person is obviously a fake review because there is no way a price would have been know to her. I also went back through my a/p and there was no "individual" I done a job for in JC during that time. My cleaners are thorough. They work hard for sure. There have been only a FEW occasions that we've worked late due to DEADLINES that HAD to be met. Everyone knows that hours may vary due to jobs scheduled. Most of my girls are single, they have no husbands. I do backgrounds so I know all that are on peoples records. I don't feel like a speeding ticket is grounds not to hire someone. And if there is anything on a record, I evaluate [Member Information Removed] person, [Member Information Removed] incident and decide from there. So for this person to be a customer of mine, [Member Information Removed] answer is NO. I have never cleaned for [Member Name Removed] She is not searchable in owners of properties in Washington County, nor is she on social media to be found. And to attack me in my business and to attack me personally, this is probably a former worker that got fired during that time. There was a couple other incidents like this after I terminated workers. [Member Information Removed] proper way to report any misconduct of workers would have been to call me, met with me and discussed this issue. Not to publically display crap like this trying to make an honest, hard-working local business in business for 12 years look bad to [Member Information Removed] public."
Cassie H.
Aug 2016
Fantastic. We love the girls from Skelton's cleaning service. They do a great job. Elaine is very professional and easy to reach. I would recommend the service to anyone.
Response from Skelton's Cleaning Service
"Thank you for your kind words. The girls are dedicated to their jobs. I appreciate your business."
Dennis C.
Nov 2014
.
Response from Skelton's Cleaning Service
"Thank you for your kind words. The girls are dedicated to their jobs. I appreciate your business"
Daphne S.
Aug 2014
They were very expensive.
Daniel D.
Jan 2014
If you take pride in preserving the condition of your home, DON?T use this company!! I made the mistake of switching to Skelton Cleaning Service in Sept ?13 in order to save a few bucks versus my previous provider, but it ended up costing more and I deeply regret making a change. In only 4 visits to my home, I ended up with broken or damaged items. Examples: - A very nice, tall vase with professional floral arrangement was broken on the 1st visit. Their crew knocked it over when moving it. The vase must be replaced, but I haven?t found another one like it. - On the 2nd visit, the crew didn?t bring their cleaning supplies. - Prior to the 3rd visit, they wanted to postpone because someone was sick, but due to a packed cleaning schedule, we ended having to postpone for an entire month. - There are numerous scratches on newly painted walls in my dining room, living room and bathrooms that are very substantial and obvious. They must be repainted. These defects are due to rough/careless handling of adjacent furniture and/or letting their equipment or supplies bang into the walls. My home was recently renovated and all walls were freshly painted. It should come as no surprise that customers expect cleaning persons to avoid carelessly adding marks and scratches to pristine walls. - They use a WET mop on hardwood floors rather than a damp one? Nor do they dry the floors when finished. The hardwoods remain wet far too long afterward?. Anyone who knows anything about hardwood floors will advise not to use a wet mop since water seeps into the joints/margins and will eventually warp the wood. I observed one of their crew quickly ringing out her mop once with one hand before putting it on the floor. The mop was dripping wet. My guess is they don?t have hardwood floors of their own and/or their cleaning process that?s driven by speed/efficiency is going a step too far. - Seeing a cleaning person use their bare hand with no gloves to ring out a filthy mop creates a different concern that those germs are spread elsewhere in the home onto anything that?s touched. - The need to run a cleaning operation with efficiency is understandable, but not at the expense of damaging a client?s home or possessions. After a few visits, I am extremely dissatisfied with Skelton's Cleaning Service and have cancelled.
Dennis C.
Jun 2013
Arrived on time,
Were attentive to our requests.
Employees worked non stop till done.
Very detailed cleaning,
Scheduled a monthly cleaning with them.
Were attentive to our requests.
Employees worked non stop till done.
Very detailed cleaning,
Scheduled a monthly cleaning with them.
Response from Skelton's Cleaning Service
"Thank you"
Joann M.
Jun 2012
She wasn't good at taking feedback. They weren't very thorough. They didn't get into a good routine which I didn't like.
Response from Skelton's Cleaning Service
"My crew cleaning her home while I was present with them. I do not understand the comment "did not take feedback". The customer operated a cleaning business in NY prior. Moved to this area and "never liked anyone she hired to clean her home". We seemed to have a lot of detail cleaning habits alike. After a couple of times, my crew went to clean on their own. The girls complained that the customer followed them around the whole house, pointing fingers like....don't forget to clean that, re-do this, etc. Very intimidating to the crew. The girls refused to go back to clean the house, so yes I did cancel this service based on the information that was giving to me at the time."
Carmon P.
Jun 2012
cOverall I was very pleased with their work and all of the above was accomplished within 1 hr. and 10minutes!
I on Elaine's schedule biweekly for now and look forward to them coming in like Busy Bees and do what usedto take me a full day to accomplish, when I was younger. I am in my 70's now so it takes me much longer thanthat because I cannot accomplish ALL of the things that they did in just one day!
I on Elaine's schedule biweekly for now and look forward to them coming in like Busy Bees and do what usedto take me a full day to accomplish, when I was younger. I am in my 70's now so it takes me much longer thanthat because I cannot accomplish ALL of the things that they did in just one day!
Response from Skelton's Cleaning Service
"Thank you very much."
Amber L.
Apr 2011
My friend from work said she was using this service and were doing a good job. I called Elaine's business number several times and never heard from her. Then my friend told me she will only respond to text messages. Though I thought this was pretty unusual, but I texted Elaine and she responded. She gave me an estimate and was very pleasant at our first meeting. The first time the crew came to clean they were late...hours and hours late. They were scheduled for approximately 1 pm and arrived after 5 to clean the house. Elaine Skelton called and told me they would be running late and apologized. By the time they got there, I was home from work and had to pick up my son at day care. Even though the crew was rushing to finish, Elaine just sat in my living room and chatted instead of actively cleaning herself. The crew did a really great job that day. The second time, they arrived after 5 as well. Elaine said it was because one of the workers was sick. I again had to fix dinner and take care of an infant while the crew was trying to clean. The third time, when they arrived after 5 AGAIN, I tried to contact Elaine to get switched to morning cleanings. They obviously are overbooked. After several days she still had not returned the phone call. I texted her. She didn't respond. Finally, the two weeks had passed and I sent her a text telling her not to come back until she calls me. At that point she called and we changed to mornings. After that I didn't have problems for quite a while. The crew was getting the house cleaned while I was at work. Then, one week, the work just completely fell off. There were dust bunnies, dusty tables, whole rooms that weren't being cleaned. I left Elaine texts and emails telling her about the problems (including photos). I left a note with the check three sessions in a row. The problems were never addressed or acknowledged by Elaine. My friend who referred Skelton's had the same problems and fired her for the same reasons. My husband and I decided to give her one more shot. This time, I left a note asking for the cleaning crew to skip the guest bedroom. I stayed in there and worked on my laptop and never notified them of my presence. The crew came in and rushed out in 42 minutes flat. They didn't vacuum any of the area rugs upstairs, there was dust, dust bunnies, dirty dishes and unmopped floors. They didn't clean the mudroom at all. I sent her a text msg and asked her to return the key. She said she would the next day. The next day came and went...and she didn't return it. In searching for her address, I found lots of the same complaints online. I called, emailed, and text messaged. She did not respond. Only after I called the sherriff's department did she call me back and return the key.
Response from Skelton's Cleaning Service
"Most of this information is incorrect. Our business hours are 8 am to 5 pm. I do not respond to text messages with brand new customers, I do business the old fashion way, by phone and in person meetings. I never give estimates over the phone, I see the property in person. We do not work after 5 pm. Sometimes we do run behind because of traffic, etc. With the rest of this, I am not even going to respond, that is the most ridiculous responses ever. But I WILL say this, I literally laughed out loud at the comment "that I just sat there and chatted". That is what I do....get to know the customer. I worked the first 4 years every day, every house to build my company. I am the owner and manager and I do go with my teams quite often to check on things. And about the key. I had to get up at 4 am and take my mother to the hospital on emergency status, I did not remember to take the key the day promised. I remember the next day and contacted her explaining the situation and told her I would bring it the next day. I was not worrying about anything buy my sick mother at that time, not a key. I am quite disappointed at how people seem to "make up things" just to make a company sound horrible. I am very honest, hard-working and so are my girls. We take pride in every house we do."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Skelton's Cleaning Service is currently rated 3.4 overall out of 5.
No, Skelton's Cleaning Service does not offer free project estimates.
No, Skelton's Cleaning Service does not offer eco-friendly accreditations.
No, Skelton's Cleaning Service does not offer a senior discount.
No, Skelton's Cleaning Service does not offer emergency services.
No, Skelton's Cleaning Service does not offer warranties.