Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Roofmasters

Roofing

Reviews

4.520 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
5%
3
0%
2
5%
1
10%


Rating CategoryRating out of 5
quality
4.7
value
4.9
professionalism
4.6
responsiveness
4.7
punctuality
4.7
Showing 1-20 of 20 reviews

Bill M.
07/2017
5.0
roofing
  + -1 more
Excellent! The workers were all moving constantly like a well oiled machine. It was amazing how fast they finished & the quality of work.
Description of Work: A roof on an apartment building.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephen W.
03/2016
5.0
roofing
  + -1 more
unknown
Description of Work: Did not use. Provided estimate only.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mykle M.
07/2014
5.0
roofing
  + -1 more
unknown
Description of Work: Re:shingle

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$9,400

Ruth S.
06/2014
5.0
roofing
  + -1 more
Everything went great. Explained things when estimate was given and was true to the prices given at time of estimate. The company took care of their workers as well! Made sure they started early so they could be finished for the day before the heat was unbearable. Workers came prepared with ice and water and all the supplies they needed for the job. The company orders the supplies and has them delivered 1-2 days before your scheduled appointment so when the men arrive at your house they have what is needed to start their jobs. The employees went straight to work both days and did not waste time. Very impressed with the workers and their work ethics and mannerisms. Would definitely recommend Roofmasters to anyone looking for a new roof or roof repairs.
Description of Work: We had a roof and ridge vents put on our house and garage. They found an issue on the roof relating to a rafter and instead of ignoring this, told us and fixed it correctly at a very low price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Larry S.
02/2014
1.0
roofing
  + -1 more
Roof work went well until the workers dropped shingles bundles on my roof and cracked the ceiling in my house. I told lead worker about the cracked ceiling and he promised to have one of his friends make the proper repairs. I made two different appointments with his friend and he never showed up either time. I was never able to get this problem repaired even tough I had already paid him. He even wanted me to make my check out to him so that he could avoid reporting it as income. This is just a ploy to avoid paying taxes.This company did three other jobs in my neighborhood just by starting on my roof. I should have been treated better.
Description of Work: Removed old roof and replaced with new roof.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$3,500

Spring B.
11/2013
5.0
roofing
  + -1 more
Roof masters was quick to respond to our request for estimate and provided details of the work to be done. They provided us with locations where they had replaced roofs in the colors we were considering. We did obtain another quote, and though the prices were comparable, we had been pleased with the responsiveness of Roofmasters and selected them to do the job. They scheduled our job quickly, called the day before to again confirm and the team doing the work were here as scheduled. We are pleased with the work and the looks of our new roof.
Description of Work: Roof replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,800

Angel C.
09/2013
5.0
roofing
  + -1 more
Roofmasters were excellent. They worked with us, the price was good, they were very good at what they did, and they were very thorough. The crew leader, Jerry, really impressed me the most because he placed the bid, he was very nice, he was very punctual, very thorough, and he would always ask if we saw anything that needs to be corrected to please let him know. Jerry really sold me, I give him props for everything, and he was fantastic. The quality was good and I have no complaints. The price beat everybody. I already send Roofmasters referrals.
Description of Work: We used Roofmasters for a new roof.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Monty M.
06/2013
5.0
roofing
  + -1 more
Needed to replace my roof. Called these guys for an estimate. Had to leave a message but my call was returned the same day. The next day a young man came to give me an estimate. After several other estimates and the insurance estimate I decided to have this company do the job. They were considerably cheaper than any other estimate. When I called them we were able to discuss the schedule, process for the supplies to be delivered, how many people would be at my home and how long the job would take. I could not have been more pleased with the whole process. These guys are hard working respectful men. Would higher recommend them in the future. Oh and I have a great roof now with no problems.
Description of Work: Roof replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Phyllis G.
06/2013
5.0
roofing
  + -1 more
It went great!
Description of Work: They gv me addresses of the houses that they had recently replaced with the 2 colors i was deciding between. They removed the pecs roof. Repaired the places needed and went the extra mile on the repairs. Explaining to me as they did that. Replaced the roof in 2 days. They did hv to work around the rain. The 2 days before. I have a warranty of limited lifetime. And with their work for 5 yrs if there is a problem. They did a great job. Very happy with them!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,200

Jenny C.
06/2013
5.0
roofing
  + -1 more
If you have any concerns about this company, put them aside. Excellent service - would use again in a heartbeat. I had contacted Roofmasters about an estimate for a roof on my home. They came out within 2 days and provided me with easy to understand documents and a written estimate. I got to pick the type of shingle that I wanted, and talked with the owner about the insurance claim that I was processing. He was very understanding and knowledgeable about the process, and how the payment would occur with them, and subsequently him. When they arrived at my house (which is somewhat small and a single level) they brought EIGHT employees. I had talked to the estimator about a leak, and a particular area near guttering that I expected some rot. They removed all the old shingles, felt, and nails, and then replaced any bad areas with new plywood. They cleaned out my gutters, and quot;sweptand quot; my lawn (ran the magnet over the grass), carefully installed new flashing around my chimney, put in new gutter hangers in a couple of areas, and installed all new product. Each of the men on site were polite and professional. No foul language, no beer on site etc. I have dogs and a fenced in back yard - any time they had to come through the gates, they were very careful to not let the dogs out! The crew stayed busy, and seemed very efficient- one short break in the morning, a brief lunch break, then a short break mid afternoon. It was all done in one day; the owner arrived at about 5 o'clock, climbed up on the roof himself and inspected the job. Afterwards, I had a problem with the insurance check (made out to the lienholder bank, me and Roofmasters). The owner met me at my work and signed the check so I could get it deposited. He even offered to delay depositing my check to him. My experience with them was great - seems like a home town company that wants to provide an excellent product and service.
Description of Work: Installed a roof on my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,800

Robert L.
03/2013
5.0
roofing
  + -1 more
Nice professional people to work with, Punctual, cleaned up after themselves well, price was competitive with other estimates, no leaks now after over a year since installation. I really don't have any complaints.
Description of Work: Removed old roof and replaced entire roof, added roof line vents, resealed gutters, repainted flashing around chimneys

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Jill L.
03/2013
5.0
roofing
  + -1 more
RoofMasters responded with an estimate very quickly, scheduled the work soon after we decided to go with them, and cleaned up after themselves beautifully. They even cleaned out the gutters as part of the service.There was a small glitch with the work permit that delayed work for a day in the middle of the process, but they made sure the roof was stabilized temporarily, resolved the issue quickly, and finished the job the next day. So far, the roof has been just fine, and it looks great. We would definitely use RoofMasters again.
Description of Work: RoofMasters replace the roof on our 1920s bungalow, including tear-off of the existing shingles, replacement of some of the sheathing, and installation of ridge vents.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Sandy B.
01/2013
5.0
roofing
  + -1 more
I would highly recommend Roofmasters. Called several roofing companies - Roofmasters had the best price by far. Called one day, came and gave the estimate the next. I decided to use Roofmasters over the other estimates I got. I have about a 3,000 sf house with two high pitched portions to my roof - they finished the work in two days. Not a scrap of old roofing was left lying around (they dump it into a truck as they take it off) Have a supervisor that stays and works with the crew - and the owner calls after the estimator has reviewed the house. Bring roofing samples for you to choose from - I have no complaints at all. After they were done, I found one spot that I wanted corrected (maybe I'm too picky) but they came the very same day and made the change. Very satisfied in all aspects..
Description of Work: New Architectural Roof installed by Roofmasters
Rating CategoryRating out of 5
Yes, I recommend this pro
$5,500

Susan C.
08/2012
2.0
roofing
  + -1 more
The communication is extremely poor prior to their completing the job and worse after they complete the job and been paid.
Description of Work: I live in a condo setting and the roof on my sunroom was leaking. The men from this company stated they could come out and replace the rubberized roof. It took them two weeks to return to perform the job. I had to keep calling to find out the date for when they would return. In these 2weeks, we had severe rains and my sunroom and dining room had water from the leak. The roof was finally repaired and the next day I realized the men had covered a gutter that directs the water to the downspout. I also have areas where the water puddles after a rain. I have repeatedly called the company, spoke with the answering service and to date, I have not received a return call. I have notified the better business bureau and Angie's list.

Rating CategoryRating out of 5
quality
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,000

John W.
08/2012
1.0
roofing
  + -1 more
I contacted this company because of its high rating on Angie's List. My problem was that a metal roof over the back deck had a leak. Two men showed up and inspected the roof. They noted that the roof angle was much too shallow. They also claimed that the roof had been improperly installed. They claimed they could fix the leak by applying some material they had with them. They said they did not believe that this was a permanent fix but that it should work for several months. They applied their material, charged me $50 and left. Next big rain was about 10-14 days later and the roof was still leaking just as badly as if they had never come. I have contacted the company three times (twice with the secretary and once with their answering service) asking that they re-visit the job and see why their first attempt at a fix was not working. .I said i realized that $50 may not seem like a huge job but I didn't feel that I had gotten my money's worth even for that small amount. The manager has never returned my calls and the leak continues.
Description of Work: Two reps from the company examined a metal roof looking for leaks. They said they could apply some material to prevent further leaks. They applied it and left.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$50

Joe G.
05/2012
5.0
roofing
  + -1 more
I believe the above covers most of my experience. We met, he helped me pick out the best color and texture for the roofwhich was outstanding. Mike is well organized, provides technical help and just rates outstanding for the reasonable price.
Description of Work: Mike Moore and his crew did a magnificent job on the roof and collateral areas--outstanding work- responsive crew of workers --hard working group--outstanding crew chief--Class A product-- can't say enough about howhappy I was with price and work done. All my neighbors had re-roofing from RoofMasters due to a localhail storm on Shady View Rd. Kingsport, 37664 and they were choosen by all my neighbors as best company to do the workGrade A+

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,400

Richard B.
05/2012
5.0
roofing
  + -1 more
I saw RoofMasters ratings on Angie's list and called Mykel. The next day I had an estimate that was reasonable out of the 4 estimates I had received from other companies. He was extremely personal on the phone and professional. I made the decision to go with his company and he ordered the supplies, had them delivered to my home and then scheduled the job on a Friday. This was all within a week of me making my decision. He was extremely busy, but was able to work me in. I was traveling on business when Mykel's team came to do the installation of my roof, which I approved. My neighbors couldn't believe how hard and quickly they removed my old roof and installed the new Owens and Corning Architectual Shingles. They started at 7:30am and where done by 6pm the same day with 9 people working the job. That speaks volumes for this company, their efficiency and quality of work! I don't recommend not meeting someone before you hire them and this isn't my normal way of doing business, but I had a lot of time constraints on me from my personal business to getting this roofing job done so I could sell this home. However, after speaking with Mykel on the phone a few times I felt confident about my decision to go with him. I still haven't met Mykel, but will in the near future to thank him personally for the excellent craftsmanship and quality of work. When I got up on the roof to inspect his work I was extrememly pleased with every aspect. The flashing around the chiminey was perfect, neat and the color matched my shingles. The clean up on the roof, in the guttering and on the grounds was excellent! Great job team! I HIGHLY recommend giving Mykel a call and scheduling your estimate and next roofing job!!!!
Description of Work: I had a 20 yr old 3 tab shingle roof that needed to be torn off and replaced. I had architectual shingles installed with roll shingle ridge vent. My roof is 26 squares, standard ranch style house w/raised center roof, 6/12 pitch, 3 vent pipes, & 1 chimney & had 2 pieces of plywood replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,600

Sandy C.
04/2012
5.0
roofing
  + -1 more
Roofmasters replaced the shingles on our house and garage. They were at our house exactly when they said they would and finished the job in the amount of time estimated. We had torrential rain about an hour after they finished. We checked the pipes that go through the roof and found a tiny trickle on one pipe. We called them the next morning and they came that afternoon to reseal all of the pipes even though only one showed a leak. We have since had more heavy rain and haven't seen any leaks. They replaced one piece of old wood that had cracked. Their clean-up was immaculate. We haven't found any nails or pieces of shingles anywhere. We would highly recommend them.
Description of Work: Re-roof a house and garage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,800

Sonya M.
11/2011
4.0
roofing
  + -1 more
I got the estimate and he said that he would order it. Then I didn't hear anything back for a long time. I kept calling his office to see if I was still on or if I needed to get someone else and I couldn't get a return call. This went on for about a month. Then he called and said that they had it and would come out that day to do it. They did a great job. It was just that I couldn't get any communication back when I was in limbo and wanted to make sure they were still doing it.
Description of Work: I used Roofmasters in September for roofing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Joe G.
11/2011
5.0
roofing
  + -1 more
Outstanding job, fast and efficient,friendly, helpful, excellent price, beautiful materials, recommended by about five homeowners in my neighborhood. Everyone is happy with their work. Mike is great to work with and understands his business. On-site supervisor also does excellent job of directing crews. Crews are knowledgable and receptive. Got the large roof completed in 1+ 1/2 days Unusually outstanding
Description of Work: Replaced roof shingles damaged in April hail storm

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,400

    Contact information

    416 Packing House Rd, KINGSPORT, TN 37660


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Roofing

    FAQ

    Roofmasters is currently rated 4.5 overall out of 5.
    No, Roofmasters does not offer free project estimates.
    No, Roofmasters does not offer eco-friendly accreditations.
    No, Roofmasters does not offer a senior discount.
    No, Roofmasters does not offer emergency services.
    No, Roofmasters does not offer warranties.

    Contact information

    416 Packing House Rd, KINGSPORT, TN 37660