Kingsport Heating & Air Conditioning, Inc.

They do real good work. A little slow sometimes getting to things if it is not a new install or major emergency. Communication is something that could be worked on with customers and their own employees. But I have dealt with them many times and would use them again whether for repair or getting a new system put in. They are good people and in the end they do take care of their customers

Their very reasonable and they do a great job. They were very prompt and efficient, did the work in a timely manner.

Service tech was very professional and friendly. Answered all of our questions and concerns.

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Have a Marvair HVAC unit that has cause much confusion with 2 other HVAC so called experts that could not fix problem with compressor not engaging. Call Kingsport HVAC and their tech was here in less than an hour and found and repaired problem in less than an hour. WOW. I have a new HVAC hero. We have 10 of these units and plan to have Kingsport HVAC maintain all of them.

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My In-Laws were here visiting from Florida and the upper A/C went out, humid days and nights. My husband called on his way to work and promptly called me to tell me they would be there after lunch. THEY WERE.... He replaced the part we needed and we were chilling on the 2nd floor again. He also had the motor for the unit if it happened to be that.....which was a great thing to have the parts we may have needed.

I was very pleased with the services of Kingsport Heating and Air Conditioning. I will use them again. I had no problems with them.

The technician arrived a little late. He was polite though. I explained my problem and he went to work. After some time, he thought my thermostat wiring was bad and he ran new wire from the thermostat to the unit. He was still having problems and said he would have to come back later cause it was getting late. Well, later that night, I reallized that now my upstairs unit wasn't working either! I called them back and he came back out the next day with another technician. The new technician was obviously more knowledgable on heat pumps. It turned out that the first technician worked on the wrong heat pump which resulted in disabling it. So, they worked to resolve the damage that the first technician had created and then finally got to look at the unit that was not working to begin with. I was watching them at this point. The second more knowledgable technician took a few screws out of the top of the broken unit and ran some kind of test (approximately 5 minutes) and said that the compressor was bad. They quoted me a new unit which I thought was very high. I told them I would get back to them. At the end of the day, all their time was spent working on the wrong unit and then having to correct their mistake. I was in the same situation I was to begin with, with a downstairs heat pump unit that didn't air condition. I could have delt with that but then they charged me for the labor to correct THEIR mistake! $240.00! I told them I thought it was ridiculous to pay for their mistake. No sympathy. So, I paid it, and I told them that I would never use them again for anything and that I would give them a very appropriate review whenever the opportunity came up. I found a much more reasonable quote from another company and needless to say, I ran with it!

They had done prior repairs and their service was excellent. They were on time promptly and did good work. The customer service is excellent. I would absolutely use them again.

My experience was poor. They showed up with no call after 5pm. Then they told me, they would be there the next morning. I had to call twice before she finally showed up and again it was after 5pm. i had told the office i needed to use a credit card and was told no problem. Because the tech was so late she couldn't take the card. My brother volunteered to write a check to her, which i thought would be out of my account, I called that next morning to ask them to hold the check. I didn't have the money to pay for it and they said yes no problem. i decided that weekend that i needed to use the credit card because my account wouldn't cover it, but they had cashed the check anyway. the tech took two hrs. and got the system to work for 2hrs then wanted to charge me to come back and put in an over priced thermostat that wasn't even the problem.

I like them and will recommend them to others.

They found out that it was still under warranty for us. They took care of everything. They were really good, and professional. I would use this provider again.

They were on time on the day the insulation was to be installed. They were frindley and quick with their work. I will defiently use them again.

They do extremely good work.