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Newman Heat & Air, Inc.

Heating and Air Conditioning, Plumbing

About us

.We service all brands of heat pumps. We install heat pumps and geothermal units. Free Estimates on Installations.

Business highlights

33 years of trusted experience
Emergency Services Offered

Services we offer

We service all brands of heat pumps. We install heat pumps and geothermal units. Free Estimates on Installations.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.012 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
42%
4
25%
3
8%
2
17%
1
8%


Rating CategoryRating out of 5
quality
4.2
value
4.3
professionalism
4.2
responsiveness
4.0
punctuality
4.4
Showing 1-12 of 12 reviews

BRETT Z.
03/2023
2.0
heating & air conditioning/hvac
  + -1 more
At first everything was very good with Newman. The gentleman that came and gave us a quote for a replacement HVAC unit was professional and nice. After talking with the office, I decided to upgrade to an air handler unit that uses a vairable speed blower. I accepted the quote that was sent to me via text. Fast forward a bit to the first install date of December, 19 2022. They installed the unit when I was at work, but my wife was home for the day. I was excited to see the new unit when I got home. As I was going throught the owners booklets and registereing them through the manufactuer, I noticed that one of the model numbers did not match my quote. They installed the wrong air handler, a cheaper non variable speed one. I contacted Newman and barely got an apology. They asked if I wanted to keep this one until the proper one would arrive. Of course I need heat, this was just a few days before we have the negative wind chill temperatures for a couple days in a row. Did they think I would go without heat in the winter? A month passes, on January, 18 2023 I have literally heard nothing from them. Made me feel like they did this on purpose in order to try and make money on an unexpecting customer. I called and no-one answered, so I left a voicemail. By the same time the next day I still did not hear back so I try to call again with no answer. I decided to text them and finally got a response. They finally got the proper unit in on about Feburary, 8 2023. A lady called to set an appointment, at which I had some questions about the date and the thermostat. She said she would return my call but did not. We scheduled and install date on a day I was off work this time. The installers were nice, but did not do a great job. The air handler is not very level and there were air gaps in the duct that I had to go back over myself and fix after they left. I also noticed that the casing on the outide unit is also damaged. It appears to be just cosmetic, but I expect a brand new product to look new and not mishandled. After all of this, I may have gotten one single sorry. They had no follow-up, no empathy, and even tried to make me feel bad by saying the price of the correct air handler had gone up and they were not going to make much on it now. I had a couple other small issues through the process as well. I would not recommend them to a friend or family member.
Description of Work: I needed a new HVAC unit installed.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
5.0

$7,850

Valerie R.
08/2020
1.0
heating & air conditioning/hvac
  + -1 more
Never showed up, or even called. We left work to be able to be available.
Description of Work: HVAC not working

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Adam W.
02/2018
5.0
heating & air conditioning/hvac
  + -1 more
I took a chance because some of the other reviews weren’t that great with this company but they were close by and we were kinda desperate. I first called on Saturday which a person answered (I called about 6 others and only spoke to 1 other person). They were going to come the next day on Sunday but i called back and said to come on Monday. Jesse (tech) arrived promptly and professionally. He thourghly checked the system and found the defrost sensor/board was bad. I worked with Megan (office CSR) and she was able to get the part covered by warranty, which I didn’t even think about! Part was ordered which came in one day. The next day Jesse was here putting it in. In the process he found that my system wasn’t wired correctly which he fixed. Honestly i cant say enough of how much i appreciate the professional service from Newmans. I would gladly deal again. Thanks!
Description of Work: Maintenance and possible heat pump issues

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

james w Y.
12/2016
3.0
heating & air conditioning/hvac
  + -1 more
It never went!
Description of Work: I had an animal get under my house and chewed a hole in my ductwork. I called Newman's to give me a price to fix it. They sent out two young men to look at the damage. The young men said that the office would call me with a price that day. After waiting two days for an estimate, I called them ( twice) with no answer or return of my call. I don't understand why they didn't return my call unless it was too small of job. I got somebody else who fixed it and did other work that needed to be done.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
2.0


Sharon F.
06/2016
4.0
plumbing
  + -1 more
unknown
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James. E H.
09/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Removal of old ac, and installation of new ac.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Ron W.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
It has always went well and I have always been happy with their service.
Description of Work: I have used Newman's for years. They are always prompt and more economically than some other providers in the Johnson City area. The services have always been related to air conditioner repair; replace a fan, charge the coolant, replace a motor, etc

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Steve & Cynthia B.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
They did a great job and everything worked well!! Can not provide the cost as the contractor was provided by the builder.
Description of Work: Did the final hook-up in my new house.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BETTE M.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
I called shortly after lunch on the Friday before Labor Day with temperatures approaching 90 degrees. The person answering the phone promised me that there would be a technician available as soon as possible, probably within a couple hours. Within an hour, the technician called me, advised that he was leaving another service call, and was on his way.Within a few minutes of his arrival, my problem was diagnosed. The technician had the necessary part in his van, and my heat pump was repaired within 30 minutes! Before he left, the technician showed me how the problem might have been caused, and how to prevent a similar occurrence.
Description of Work: My heat pump stopped working properly

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Judy M.
07/2011
2.0
heating & air conditioning/hvac
  + -1 more
Our heater wasn't working, and they came to fix it. It took forever to fix it because it took them over a week to come out and the Newman tech had to order a part out of Knoxville. Meanwhile, we had to use ceramic heaters all over the house. This was the second time he had to replace that part. The heater broke down another time, not long after that, during a really cold snap. We didn't want to wait for Newman to finally arrive, so we called a different company and paid out of pocket. The new company said that they put a trip switch on the heater so it wouldn't overload. The tech showed my hubby how to turn the heater back on. When our thermostat broke not long after that, the buyer protection plan called Newman. When he arrived, I told him about the trip switch, and you should have seen the look of dissappointment on the Newman tech's face. I interpreted that look to mean that and quot;I lost my cash cow, darn!and quot; We don't use Newman anymore!
Description of Work: This company was used by our buyer protection plan. Their service was really poor. But the reason I'm putting a bad report on them is because of the final 2 visits fixing our heater.

Rating CategoryRating out of 5
quality
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$100

Response from Newman Heat & Air, Inc.
This was through a buyer protection plan that was a 3rd party. It took over a week to get an answer if we were allowed to fix there problem. After this call we complete broke ties with the Protection Plan company. Our service is second to none and we are truly sorry for this lady's problem. We had no say so in what we could do.

Stephen S.
05/2011
4.0
heating & air conditioning/hvac
  + -1 more
We've used them before and I think they are a good company. I definitely will hire them again in the future.
Description of Work: I used Newman Heating & Air Conditioning to put in new duct work and checked out the heat pump.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$155

JOHN K.
04/2011
5.0
heating & air conditioning/hvac
  + -1 more
Everything went great. They did exactly what they said they would do. They did a really good job. They are very professional and I would use this company again.
Description of Work: They installed a new HVA/C unit in my house. They even installed some new outlets in rooms that I didn't have air conditioning in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,777

    Contact information

    1066 BOONES CREEK RD, Jonesborough, TN 37659

    www.newmanheatandair.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:00 PM
    Tuesday:
    7:30 AM - 4:00 PM
    Wednesday:
    7:30 AM - 4:00 PM
    Thursday:
    7:30 AM - 4:00 PM
    Friday:
    7:30 AM - 4:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Plumbing

    FAQ

    Newman Heat & Air, Inc. is currently rated 4 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 4:00 PM

    Tuesday: 7:30 AM - 4:00 PM

    Wednesday: 7:30 AM - 4:00 PM

    Thursday: 7:30 AM - 4:00 PM

    Friday: 7:30 AM - 4:00 PM

    Saturday: Closed

    Newman Heat & Air, Inc. accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Newman Heat & Air, Inc. offers free project estimates.
    Yes, Newman Heat & Air, Inc. offers eco-friendly accreditations.
    No, Newman Heat & Air, Inc. does not offer a senior discount.
    Yes, Newman Heat & Air, Inc. offers emergency services.
    Yes, Newman Heat & Air, Inc. offers warranties.
    Newman Heat & Air, Inc. offers the following services: We service all brands of heat pumps. We install heat pumps and geothermal units. Free Estimates on Installations.

    Contact information

    1066 BOONES CREEK RD, Jonesborough, TN 37659

    www.newmanheatandair.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:00 PM
    Tuesday:
    7:30 AM - 4:00 PM
    Wednesday:
    7:30 AM - 4:00 PM
    Thursday:
    7:30 AM - 4:00 PM
    Friday:
    7:30 AM - 4:00 PM
    Saturday:
    Closed