DIXIE GLASS INC

The receptionist called the owner of the company downstairs to talk to us. I showed him the list. He looked at the dimensions and said, "We can't cut anything that accurately." I asked how accurately he can manage. He pointed to a sign on the wall which indicated all cuts would be within 1/8in. I told him that was fine; I could live with that tolerance. He said, "Okay, but I can't guarantee how accurate they're going to be." Then he asked what the other numbers on the page were. I told him that only the first four panes were exactly square. He looked at me and said, "The others aren't square?" I told him no, they were all slightly irregular. He then yelled, "I don't want to deal with this!" and actually threw the piece of paper back into my face. What I don't understand is this: If his equipment and/or his employees are not competent enough to cut 19 sheets of slightly irregular glass, that would be fine (though every other contractor said that was not a problem). If he actually had the technical skills and equipment to pull it off, but it just wasn't worth his while to do such an odd and small job, that's fine too (though every other contractor said they could get it done more or less over night). I understand someone not being able or not being willing to take a job. But to be so rude about it and actually throw the sheet back in my face is so unprofessional, not to mention childish. Sure, this job would only have amounted to about $400, but in the next several years, we will be purchasing several thousand dollars worth of glass. And of course, I will be telling everyone I possibly can about this experience.