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CUSTOM ROOFING

Roofing, Windows

About us

6 EMPLOYEES. NO SUBS. COST IS DETERMINED BY THE JOB. NO TRAVEL CHARGES. SERVICE FEE MAY APPLY. EXTRA CHARGE FOR AFTER HOURS SERVICES. MAY CONTACT THROUGH EMAIL.

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

RESIDENTIAL METAL, STANDING SEAM PANELS, METAL SHINGLES, METAL ROOF COATINGS, MEMBRANE (EPDM, TPO, PVC). BOOM TRUCK RENTAL. ERECT POLE BARNS FOR HAY STORAGE.

Services we don't offer

ASPHALT SHINGLES.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check

Reviews

4.68 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
13%
3
0%
2
0%
1
25%


Rating CategoryRating out of 5
quality
5.0
value
4.5
professionalism
4.7
responsiveness
4.6
punctuality
4.7
Showing 1-8 of 8 reviews

Phyllis G.
07/2012
1.0
roofing
  + -1 more
he didn't show up to do an estimate. how can i trust this person to do the work we need?
Description of Work: this company was contacted by my husband on 07/06/12 . i called monday 07/09, left a message, he called back shortly after that and set up an appointment for wednesday 07/11 apprx 5:30pm to 6:pm. he said he would call if he ws getting away early or later from his other appointment. i advised him i had choir practice at 6:30pm but i could b a little late. i came home from work, he didn't call yet, i called his phone # and left a message. i kept waiting and he ddn't come or call. i missed choir practice waiting for him to call or come by. he may want to deny this happened but i have phone records to prove what happened. never got an estimate, and personally, i feel if the company doesn't care to contact me back in a reasonable time, what does that say for his workmanship.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Christopher M.
06/2012
5.0
roofing, replacement windows
  + 0 more
Good service. No complaints.
Description of Work: Roof inspection. Contractor was prompt, thorough, and professional. Would do business with them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Howard N.
03/2012
5.0
roofing
  + -1 more
VERY good job. I was unsure what a particular color would look like so he brought me a sheet of it before they ordered. They were very careful to not leave any debris or nails in my grass or flower beds. Meticulous about that. We have a LOT of square footage so the price was quite reasonable. I called them many months later to ask them to see if they knew why I had a leak coming into my kitchen after a hard rain. The problem was with my chimney, NOT his work. But he is going to fix it for me. Very professional, Chris and all his helpers.
Description of Work: Removed old shingles, replaced some rotten plywoood and replaced entire roof with metal roofing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Billy H.
11/2011
4.0
roofing
  + -1 more
The estimate was too high so I went with another company. They were professional. I would probably recommend them. They came right away and I think they were on time. They had the highest bid that I received. They were definitely professional and very courteous. I would use them if they brought the price down.
Description of Work: I got an estimate from Custom Roofing for metal roofing.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jim R.
06/2011
5.0
roofing
  + -1 more
Up to this point, he has been very helpful and informative. He provided an excellent list of recommendations
Description of Work: The contractor has been hired, but his start date is 4-5 weeks away due to his busy schedule. Once the work is completed, then I can write an updated evaluation.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Penny Z.
12/2010
1.0
roofing
  + -1 more
The guy set up the appointment, but didn't show up for the estimate. He didn't even call. I thought it was very unprofessional to make an appointment with people and have them sit at home all day waiting and not show up for the appointment or not even call. We would never use them again.
Description of Work: We called Custom Roofing to set up an appointment for an estimate on roofing work in May 2009.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from CUSTOM ROOFING
I,m sorry . but i believe you have the wrong company. I've never missed an appointment. Sometimes i have to reschedule, but i always call. I would appreciate you to check your facts before making a negative comment about my company. According to mine i haven't recieved a call from you. You may have my company confused with Custom metal roofing out of blountville.

Lloyd L.
06/2010
5.0
roofing, replacement windows
  + 0 more
Total roof in 1 day. Came later installed gutters. Gutters in 1 day
Description of Work: New metal roof & gutters

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

steve R.
07/2008
5.0
roofing
  + -1 more
We moved into our newly built home in 1998. Towards the end of the summer 2007 I noticed several shingles were starting to blow off of my roof. So through a friends referral I heard about Custom Roofing. I gave this company a call to come do an estimate on my roof. They responded and I had an estimate within 24 hours. We agreed on a price, signed a contract, they started working on my roof within 1 week. They removed the old roof, refelted as needed and began installing my new roof. Through this whole process any questions or anything new that I needed they were always available and very helpful. After the job was complete it was as if they were never even there and I had a new roof, which I am very pleased with. I would recommend this company to anyone and stand behind them as a reference completely. My mother had been in need of a roof for several years but very unsure of a contractor and metal roof prices. So I referred her as well. Again the estimate was done, contract was signed, and her new roof was being installed within a week. They removed her current metal roof, installed new rafters as needed. Once that was done they began installing the new roof. The job was completed within a few days and my mother was very pleased.
Description of Work: Replaced my current shingle roof with a 30 year architectural shingle roof. They also replaced my mothers current metal roof with a limited lifetime metal roof system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,800

    Contact information

    1719 W Lakeview Dr Apt 8, Johnson City, TN 37601


    Service hours

    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Roofing,
    Windows

    FAQ

    CUSTOM ROOFING is currently rated 4.6 overall out of 5.

    Monday: 8:00 AM - 8:00 PM

    Tuesday: 8:00 AM - 8:00 PM

    Wednesday: 8:00 AM - 8:00 PM

    Thursday: 8:00 AM - 8:00 PM

    Friday: 8:00 AM - 8:00 PM

    CUSTOM ROOFING accepts the following forms of payment: Check
    Yes, CUSTOM ROOFING offers free project estimates.
    No, CUSTOM ROOFING does not offer eco-friendly accreditations.
    No, CUSTOM ROOFING does not offer a senior discount.
    Yes, CUSTOM ROOFING offers emergency services.
    No, CUSTOM ROOFING does not offer warranties.
    CUSTOM ROOFING offers the following services: RESIDENTIAL METAL, STANDING SEAM PANELS, METAL SHINGLES, METAL ROOF COATINGS, MEMBRANE (EPDM, TPO, PVC). BOOM TRUCK RENTAL. ERECT POLE BARNS FOR HAY STORAGE.
    ASPHALT SHINGLES.

    Contact information

    1719 W Lakeview Dr Apt 8, Johnson City, TN 37601


    Service hours

    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM