Allpro Landscape Design

Average, they required a lot of direction and it took them several visits to complete a small job. They performed what was asked of them; however, I should have requested a firm price bid for the work since they took longer than expected.

I gave them three days of when I would like the service done. Today is the third day and I have not heard anything from them. I am getting my house reappraised and I needed this done. Now, the appraiser is going to show up and no work has been done on my yard.

unknown

Got an appointment scheduled over the telephone for 6/12 from 6-7 PM. They never made it,nor did they call. I later checked my email and this is the message I found; "Hi Geri, We tried to find your residence today (6-12) but couldn't find it.The roads out there are poorly marked and the mailboxes are not marked. Perhaps you could send directions as GPS does not work. We are stationed in Johnson City. Thanks,Morgan." After reading this I was real confused as to what they meant. I have had no less than four service providers come to my house in the past three weeks including Enterprise car rental company and not one had a problem with locating my home. I can provide pictures of the street signs and mailboxes which are clearly marked. I also wondered why I wasn't contacted by telephone;I had it in my pocket the whole time. I surmised that they may have had second thoughts about an appointment that late in the day or may have been overwhelmed by the companies "Big Deal. It appears to me that my business wasn't important enough to warrant a phone call either when they were trying to locate me or when they got back to the office.

Excellent job and completed what I needed done. Pleasant and hard workers.

AllPro's prices are mid to higher range on some things, but he uses the better materials and does give the option to go cheaper on the materials needed. He leaves it up to the customer to decide how much they want to spend! Our lawn, landscaping, and all outdoor features of our estate have never looked so pristine!!! I would definitely recommend them and I am continuing to use them for all my outdoor needs!!

Great...very professional and timely. Very good value for services provided. Would highly recommend.

The services were 2 very large decks which were never painted or treated and some of the wood needed replaced as well as power washed due to the mildew/sap from trees. The "crew" turned into one man who came late mornings till 5 and once in awhile (I can count on one hand) another person from ALLPRO would come out and give him a hand. This project rolled into months...and although the job has been paid for in full, is still not complete-almost one year later! the concrete used to patch the stairs to this day becomes gummy when it rains-cheap materials for a high price. After the job was "done" they are still coming out almost a year later to repair wood that was rotted and painted over anyway. Drip marks on the back of the deck railings, paint on patio furniture. and the contents of my porch were thrown out into the yard for the entire winter, damaging some items, including their own equipment that sat outside in my yard for several months this winter. I had to go behind them and clean nails, staples off my porch (I have a toddler that plays there) and to this day still have paint stuff piled in a corner on my porch. There was paint on the outside of the newly replaced screens, and the new gutters have paint slopped on them. My husband and I pointed out numerous things as soon as we saw them and fingers were pointed as to who did it but then it was left. We paid them during a bad rain storm that lasted several days and really couldnt get out to review the final project. Boy, were we shocked with what we found. Everyone in a hurry to receive final payment, and left us with a mess. As for the weed killing, they sprayed and left half of it. We had to tell them where they missed. Mowed the lawn and weeded at a high price, but decent.. I went with the highest estimate of 4 because they appeared professional and knowledgable and we wanted a job that would sustain a good few years...it didn't sustain the first 2 months of being "done". 6,000 down the toilet. The owner did say all would be under warranty for a year , I will give him that. I just don't want to deal with this company anymore. There was also a lot of animosity between the employees and owner, and it was just a mess within the company that was taken out on my home. The owner never showed for the final go around or checked his employee or with us to see that everything was going as planned. Also, the mansion down the street from us was the all "A" review listed previously. We even got to see their work at that house when we where looking for estimates. The company and that reviewer are very close friends. That review hooked us, don't be fooled.

The Allpro team was very prompt and straightforward with regard to our needs and our desires with our landscaping. They were honest about what we could do and how we could accomplish our goals both within our time frame and within our budget. I most definitely appreciated their honesty when it came to telling us that what we wanted might be not only a pure waste of money, but also wouldn't work in our area or climate!! Other companies during the estimates didn't tell us we'd be wasting money on certain things but sure seemed willing to charge us to do them. Not Mr Woodacre though - he has very thorough knowledge and experience and my wife and I trust his judgement explicitly! As far as price goes, I attained multiple estimates and Allpro was not the most inexpensive, but also not the most expensive; but his knowledge of the terrain, climate, soils, a how different plants would do in our area was very impressive!! He provided us several options on how to obtain our goals and then we chose what worked best for us and our budget.

The first phase of the contract involved a detailed analysis of the plan and specifications. Allpro’s bid was broken down exactly as we had requested and they provided significant value added on their part in how they priced and sourced the materials specified in the furnished plan. I would compare their result to Costco’s in that they sell a better product at a competitive price, not a cheaper product for a lower price. They were responsive in accommodating our requests for contract language changes and explained the variances from plan where necessary. They provided all of their insurance and bond information. The second phase included planning the staging of the project, specifying the subcontractor’s roles and assisting us in locating in and out of market talent and materials where necessary. I give them very high marks in this area. The third phase was doing the work and overseeing subcontractors. We were not in town when much of this phase was going on and when we returned the project had progressed on time and on budget. Morgan Whitacre , Allpro’s owner is an efficient email/vmail communicator, so we were in the loop the entire time we were away. In summary, we are three quarters of the way to completion on our project and we are very satisfied customers. Allpro now has the maintenance contract on the place and is scheduled to complete the last phase this spring. We are very comfortable recommending Allpro to our fellow Angie’s list members.