Advanced Heat Pump Systems Inc

Excellent, everything done as promised.

I only use one guy from this company (Shannon). He is very honest. I am not sure about how the other employees service is. I have been using them for about 20 years, and would recommend them. I pay about $150 a year for them to come out twice a year.

On 3/17/14, Advanced Heat Pump Systems, Inc. was contacted to inspect the HVAC unit in my elderly parents’ home (located very near their office). The unit had stopped working 2 days before. When the repairman arrived, he briefly looked at the unit and then abruptly yanked a wire out of the compressor, stating that both the wire and the compressor it served were burned. He said the compressor needed to be repaired or replaced. The man said he would have the office mail out price quotes for those repairs/new equipment. My father told him we needed to get quotes elsewhere to compare prices. He paid $60 for the service call and the man left. A few days later, my parents received a quote in the mail. Advanced Heat wanted $2,314.00 to repair the existing unit. The company also supplied a huge quote to replace the entire system, including the ductwork, which was in fine shape. On 3/22/14, my parents had their HVAC unit inspected by another local heating/cooling company. My father explained to that repairman that the wire to the compressor was burned. However, the man looked at it closely and said it was NOT burned but merely corroded. He went out to his truck, quickly attached a new end to the wire, and connected it to the compressor. The unit has run perfectly ever since. Moreover, the service call and the repair together cost only $45.00. Obviously, either the Advanced Heat representative lacked the skills to accurately diagnose HVAC units or he intentionally lied to my parents. In either case, that $60.00 NON-service call was a frustrating waste of time and money. On 5/27/14, my mother wrote a letter to the owner of Advanced Heat, Larry Vance, voicing her dissatisfaction with the service call and requesting the return of their $60.00. On 6/22/14, no refund had arrived, so I filed a detailed complaint with the Better Business Bureau against Advanced Heat. On 7/7/14, Larry Vance responded to the BBB, acknowledging that his repairman had apparently given an incorrect diagnosis. Mr. Vance stated that he would gladly reimburse my parents the charges. On 8/4/14, I followed up with the BBB to confirm that my parents were still waiting for their refund from Advanced Heat. Another week passed and no check arrived, so I phoned Mr. Vance myself. I made that call from the law office where I was employed, the business name of which I’m sure displayed on Mr. Vance’s phone when he answered it. I told him that I expected an immediate refund of the $60.00. I suspect it was fear that he might become the subject of legal action that prompted Mr. Vance to finally return the money to my parents 3 days later. In summary, the empty excuses to the BBB followed by failure to follow through on the refund in a timely manner looks to me like intent to defraud a protected population - senior citizens who appeared trusting and able to financially afford unnecessary work. I would warn potential customers against contacting this company. No one wants to be taken advantage of by shady business practices.

Did a great job - previous system was dead and had not been properly installed in terms of materials used for ducts or in the layout of system. They replaced everything with a Coleman system for thousands less than other estimates. Have had almost no problems after a year in place - heating/cooling bills are very reasonable for an old house.

They arrived on time, installed the new heat pump, cleaned up afterwards. They were very professional.

Our heat pump quit working on 6-15-2015.I called Advanced heat pump on 6-16-2015 in which i got the number off of Angies list.Talked to Kelly and she was real helpful.Advanced sent Dan out the next day to see what the problem was.Had to order a fan motor.Dan came back out to our house on Monday 6-23-2014 and replaced the fan motor and was very knowledgeble on any questions that i had concerning our heat pump.I would recommend Advanced heat pump to anyone and i will most definitely call them again if or when we have problems. Thanks!!

I had previously scheduled the thermostat installation along with a preventive maintenance check. The day before they were to come, the heating system was not working properly with the inside temp dropping to 57 while it was zero outside. I called and asked for service. Even though I was a brand new customer, someone was here very quickly. He found an issue with the computer panel that at first glance seemed to indicate a new panel would be needed. He rewired some things so I'd get heat from the auxiliary heat while the part was ordered. But when a different tech came the next day to install the thermostats as scheduled, he too checked the system and had more time to go over things since the first tech had 20 more calls from those without heat in the historic cold spell. Anyway, he found the auxiliary heat system had been wired correctly, probably from the time it was installed from the time the house was built in 2006. The auxiliary heat had NEVER come on automatically as it should! He found with the help of phone support from the manufacturer that there were two wiring issues to and inside the panel. Now things work great, and the heat pump doesn't have to work so hard to try to get to temp when it's very cold outside. The second tech only charged me for the thermostat installation and not for the time spent diagnosing the auxiliary heat issue since I had paid for that the day before. I signed up with the first tech for yearly maintenance service since he came quickly when I needed help. The company also followed up with me after the work was completed. I highly recommend the company for its professionalism and promptness and thoroughness of work.

These guys are the best we have had since we moved to TN. They have done everything from a full AC I install to duct replacement and general servicing. They have a great response time in emergency and do really good work. Where we live is so far out in the Boonies it's difficult to get anyone out here. But these guys will come and do a great job for a fair price.

The Tech called to let me know he was running about 30 minutes behind. He was here when he said he would. He went right to work and replaced a couple of things and cleaned the Heating unit.

The Service was prompt, friendly, knowledgeable and fairly priced.

We awoke to a slowly cooling house on the very cold morning after the Super Bowl. Apparently our Air Ease heat pump was not a Ravens fan, as it was not working at all. A call to Advanced shortly after 8am was answered by a very courteous dispatcher, who opened a ticket on it and informed me that a service tech would be here about midday. Sure enough, just after lunch the Advanced tech arrived and immediately began to run diagnostics on the system and found that it had experienced an overpressure shutdown. Within an hour he had service fully restored after replacing a defective temperature sensor on the compressor coil, which was causing the compressor defrost cycle to continue until the coolant pressure tripped the overpressure limit circuitry. He was quite experienced, competent and knowledgeable, and did an excellent job of describing the tests performed and the problem resolution. The labor pricing was very fair, and he was able to resolve the cost of the thermal switch itself under the manufacturer's warranty. I was very satisfied and would not hesitate to contact Advanced again in case of trouble.

Eric was really great, as usual. This time, we got to talking about my allergies and the filters. I told him that I do change the filter monthly, and asked about those more expensive filters. Eric said that having the blower on all the time can kick up dust in the air. We got into a conversation about that. I had the fan on "on," and didn't realize there was an "auto" setting that would turn the blower on only when it was needed. At other times, he said, the blower could be blowing cold air in the winter, because the heater isn't on! Eric said this could save us $10 to $15 on our electric bill. This is important because we are on fixed income. They saved us money in the past by sealing up our return area better, too. If we should ever try to sell our home, we have service records that show all the checks they made, listed on the receipt. That's important to us, because we have an older air conditioner. Showing that it's well maintained is important. I highly recommend people get a service contract from this company.

I liked everything about them; they were punctual, did everything they had to and did a very good job. They were here when they said they would be. The job was done quickly and neatly. They were very courteous, and everything seems to be going okay. Their price was extremely reasonable compared to all the other quotes I got.

They have top notch installation and regular maintenance. They are very professional and prompt and they are good at trouble-shooting. They are responsive when you have a problem. We will always use them.

Another local company had been called initially, and their salesperson had verbally quoted only a premium replacement of the entire HVAC system, and did not appear interested. I called Advanced Heat Pump Systems several days later, and their salesperson surveyed the site and quoted a replacement of the outside unit only within a day. We agreed to this, and installation was done the morning of the next business day. It took only a few hours, and all work was done very professionally. Overall, we are very satisfied with their service and their system, and will not hesitate to call them for our future HVAC needs.

They are excellent. They came out to service us once and made a mistake which cost us a lot of money in heating bills. They reimbursed us money to pay the bill with. I rate them highly. They stand behind their word. They are a reputable company. They always call us to let us know when they are coming out.

They were very professional and they cleaned up after they were done.

The quality of the product was good. I will use them again in the future.

Their price is in line with what everyone else is charging.

I've had a lot of experience with them. They are very courteous and very professional. The people in the office are always really nice when I call to talk about anything with them. I have already scheduled another appointment. I pay them about $80 an year for the inspections. I would recommend them. They are definitely professional.

We arrived home from a shoppintg trip on Friday around 5:30 pm (after company hours and the start of Labor Day weekend, of course!) to find the fan on our cooling system running continually in spite of the fact that the house was very warm. After calling another company who said they did not have available parts for our system (Carrier), they recommended Advanced. We contacted their answering service and received a return call almost immediately. They said they could have someone here in around 45 minutes. Sure enough, Eric arrived in less than 45 minutes. He was very professional and knew what he was doing. Within two hours of our arriving home to a warm house, he had it cool again. Even though this company is listed in Johnson City and we live in Kingsport, they responded very quickly. I would certainly recommend Advanced to anyone in this area.

We have a special system that he wasn't very familiar with, but said so. he told me all he did know and said he would look into more about it. He helped me find the special filter number and said to call him if I couldn't find one. He was prompt, professional, friendly, explained everything as he went and cleaned up after himself. I would call again.

He went under the house and got it going right away. He said that he changed the polarity of the circuit board, and then said if it doesn't work that we should get a new unit. We aren't sure if he fixed it or not. The air conditioner will go on only if my hubby goes under the house and pushes the reset button. When the temperature goes to the desired temperature, the air conditioner will turn off. However, it won't turn on again. It's an old unit, but we are wondering if they are trying to get us to buy a new unit.

I called Advanced about 4pm on January 27, 2011. I was told they could come out the next morning. They showed up on time, were very professional and completed the work in a timely manner. I also think the price was reasonable. I would use them again.

Job proposal was handled very professionally. Company representative arrived on time, was very courteous, and knowledgeble. Received quotation the following day. Company was very responsive to all my questions. After giving the go ahead to perform the job, the company began just a couple of days later and completed the job in 2 days. Installation looked to be well done, the old system was removed and hauled away, and the new system is working properly. I'm very pleased with the job.