Conditioned Heating and Cooling

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Once they left saying all was OK, the unit could not preform it's function of cooling the house. We called them and they refused to listen to us, saying it was our fault that the unit wasn't preforming since our vents must be blocked. We call another company (AirSmith) and he came out and checked the unit. It is a definitely a USED unit, the copper pipes are blackened and tarnished, + there was not enough freon in it to make the unit functional. Airsmith also stated that conditioned overcharged us by $1000 for that style of unit. So now we are stuck with trying to deal with this company to get a NEW one put in. Yesterday when we tried to get them to come out and repair the problems the unit was having, the person in charge was rude and offensive, + hung up on us. They got our money and now will not give customer satisfaction. Stay away from these guys!! October 3,2014: Yesterday the receptionist from Conditioned called and told us that one of the owners along with the HVAC company Rep would come out. They were so nice and polite the whole time they were with us. The Rep looked the unit over and talked with "Conditioned" they decided to replace the unit for another one. They "upgraded" the unit to a top of the line unit worth (Their words) $2000 more without extra cost to us. We sure appreciate that, it more than made up for the previous mistakes. Due to the lateness of the day they installed 2 window air units and we were comfortable for the night. The installation men came out immediately the next day; removed the problem unit and brought the new unit and did a nice job of installing the unit. They made sure that we saw the unit was brand new. We are very happy with our purchase now, they have redeemed themselves with this functioning unit upgrade and the problem has gone away. Thanks ANGIES LIST!!

Above and beyond. Tech was able to service my HVAC the next day. Shad arrived on time and presented himself in a professional manner. He examined my entire system and determined that low coolant was the problem. He then recharged my coolant and recommended cleaning the outside filter. He answered all questions that I had and was very personable. Couldn't have asked for more. The cost was $60 for the service call and the cost of the coolant. Will definitely use again.

The crew showed up promptly and did a great job with installation and clean up. 2 weeks later and all is well. Been keeping and eye on the new unit and electric meter and the efficiency is on point. I would recommend this company to anyone that needs service on their hvac systems.

He is an excellent business man. He is very honest, factual and knows his business. He never beats around the bush. He is very punctual as well and gives a call before he comes. He is competitive in pricing. He is the one who provided me with comfort zone insulation for another job which I gave an A rating for. I would recommend him to anyone without even thinking about it!

Although I know I have to buy a new unit. Shads honesty and professional attitude was priceless.

This company was very responsive and very professional. Our concerns were reviewed and then he went right to the problem. Solved.

They did a wonderful job! The gentlemen who work for the company are very professional and so is the young lady who works with them as well. They are a very professional company. If there is am emergency, they make sure that those needs are taken care of first. He is TVA certified where they have to abide by the state regulations.

It turned out well. They did a really nice job at a reasonable price. They cleaned up well. We are very pleased with their work. I would recommend them to others.

Shad and his brother removed and replaced my old heat pump and duct system checked and made sure the system was working right. Cleaned up after them sales. They did this in the hottest time of year. They're the best.

Chad from Conditioned Heating and Cooling was on time.

The person who took my call was very friendly they got a tech out here right away and the tech was professional, friendly and informative.

They were wonderful; they did a wonderful job. They were efficient and professional. They were on time and they cleaned up after themselves. They did everything they were supposed to do very well.

My old system was in poor shape when I moved in last year. I had a compicated problem with the heat last winter and he made sure to squeeze me in so I didn't freeze. His wife does a great job scheduling.