The Chimney Doctors

ZERO stars should be an option! DO NOT USE THIS COMPANY. The quality of the merchandise is good, however, the company itself leaves a GREAT deal to be desired. We ordered 2 fireplace inserts, and it took nearly 6 months for the units and parts to come in. Once they did come in, it took another month for scheduling. Bear in mind, that there were absolutely no calls, emails, or any other form of communications from the company unless I CALLED THEM. When the installation was to be done, they made an error in the order. They ordered a natural gas unit, when we are on propane. They were WELL aware that we use propane, so even more delays. After installation was finally completed, the direct vent unit that was installed in our master bedroom started to flame out. Bear in mind that this happened during the coldest portion of this past winter! I spoke with their technical support personnel about this and they made suggestions as they believed that it had to do with airflow (to much or to little). After making the adjustments, I informed them that both dampers were FULLY closed, and it would still flame out, but would last far longer than before. Both of our units were to be remote control thermostats. We got the one that we were supposed to for the master bedroom, but they forgot to bring the one for the living room, so we were given a temporary remote to use with it, and they said "We will bring the correct one the next time we are in your area." Guess what...no remote, no sighting of personnel, or anything. So, appointments have been made and rescheduled since January, and the unit is STILL NOT FIXED. Once again, ZERO communication from this company unless I called them first! This complete lack of communication is just not acceptable from any service oriented company, no matter if this was the '70s, or the modern time in which we live. I understand that things happen such as employee illness, COVID, etc. Just TELL ME WHAT IS GOING ON. It seems that this simple courtesy is far to much to ask from this company.

They were very busy, so you may have to leave a message BUT they call you back. I left a message on their website. THEY WERE EXPERTS AND VERY FRIENDLY

We were very pleased with quality of work, excellent communication, reasonable price, but especially the wonderful customer service! Would highly recommend this company!!!

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They claim to solve the leaking fireplace for $780.00. 3 months later, it is leaking just as bad. They finally came by (6 months after that) to inspect and decided that it was another problem and not the one they repaired. The initial agreement was to stop a leaking chimney. Well Chimney Doctors, you are either going to fix this or going to court. Your choice...

Excellent service...great customer relations

Very pleased. They were very professinal and did a great job.

Friendly, knowledgeable, reasonable, timely. Thanks for your help.

The tech did a very good quick job and the cost was less than expected with the 2 to 3 years delay on our part about contacting them.

very nice people to do business with. Made appointment and was there on time.

Bought an old house, fireplace not functional. This company came, did an assessment, and I had a woodstove put in. They did an excellent job dealing the chimney, capping etc. Fair price, no games, came when they said they would. Work untouched by the wind storm and constant rain. Just hire these people, and don't bother shopping around.

Chimney Doctors came out. Evaluated the situation. Recommended the simplest and least expensive option.

Very easy to work with and extremely friendly family based business. Great with setting date and time and also checking in to make sure it was still good as time grew closer. Very clean work, did not leave a speck of dirt. Awesomeness.

Thought it a little pricey for just an inspection.

I was highly satisfied with the professional service rendering by Chimney Doctors...indeed they "prescribed" what I needed. The finished product... EXQUISITE PLUS! bobbi jones

Great job will use again.very friendly

Recommend the use of mask for breathing if staying in the area near the work.

Great job! I will use them again.

Very professional and knowledgeable. I would hire them again.

the chimney doctor ppl are efficient

Friendly, thorough, explained procedure and gave suggestions. Was a pleasure to work with.

the men were friendly and did an excellent job

The only problem I have is, I can't get them to send me a copy of the receipt