Response from All Care Home Repair
We were sorry read the review from [Member name removed]. After closely reading and considering what was written we feel that it is important to comment and or at least make the obvious facts about this job clear. [Member name removed]states dates and information that are not correct. After the initial call to go out to the property, which is a rental property owned by [Member name removed], we dealt directly with the tenant Erin Neagle. It has become evident [Member name removed] must not have been communicating with the tenant nor us because his facts are incorrect, but our documents of the permit date, invoice date and his check date received are correct. Our records show we started the job on April 2, 2015 where upon we issued a state required permit in order to trap nuisance wildlife at the property. Our typical permit dates range from 3 to 5 weeks which is based on the average time frame it takes to trap squirrels at residences with squirrel problems. On any average squirrel job there are usually 2 to 5 squirrels trapped. We trapped squirrels at the residence and when the technician felt was time to close out the job and do the repairs and exclusion work. It was at this time the tenant requested us to continue trapping she said she was still hearing things and we respectfully trapped longer to ease her concerns, trapping ended 7 weeks and then repair work. We finished the repair work and submitted her the invoice on May 28, 2015. It was exactly 8 weeks from initially start date. Still in within the time frame of most squirrel jobs. Yet [Member name removed] claims in his review it took 3 1/2 months (12.5 weeks) which is 4 weeks longer than our records show. The dates speaks for themselves. The tenant was given the invoice to give to the[Member name removed]. [Member name removed] was later sent a scanned original invoice email which had the completion date. We take our calls from customers very seriously and would never let someone call 10 times without addressing their concerns or issues. Once again an exaggeration. The Check we received from [Member name removed] was dated July 3, 2015, 4 weeks after the completion of the job. Once again the facts speak for themselves. If [Member name removed] had any concerns with the process of or the number of squirrels we would have been glad to address them with him. The time frame nor number of squirrel was not out of the ordinary for our company. Frankly we are baffled by his review with incorrect information.