This is the most unprofessional business person we have ever had dealings with. Finally around mid June Mr White called out of the blue and said he wanted to make everything up to us and get the job done. Since we were over a barrel with Mr White holding our granite ( he had left his original place of business and basically disappeared ) we agreed for him to resume - but to be done immediately. We never have heard from him again to this date. Actual service done: picked up granite, made countertop templates. Dis-service done: kept granite we had already paid for, kept money without doing a service
Description of Work: i went to Mr Whites place of business Stone Doctor LLC after seeing some of his work at the place where I purchased my granite. He gave me a written estimate and and agreed to pick up my granite that had already been purchased and paid for in full, make templates, and then install my granite. He also told me what he required as a down payment prior to starting the project and the balance to be paid when the job was finished. I paid the down payment and also have a receipt for this transaction. A representative from Stone Doctors set up an appointment for Mr White to come and make templates(which my husband stayed home from work to meet Mr 'White) and Mr White did not show or call. This same scenario happened several times before the templates were finally made. The standard answer was "this won't take very long - one -two weeks. After templates were made contact from Mr White to us was nil. He quit answering or returning calls.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,740
Netta K.
06/2008
3.0
countertops, marble & granite
+ 0 more
It was very unsatisfactory. They came with the incorrect size, and without a vacuum cleaner to clean up while they tried to install the piece. When we called and told them about the cracked part, Torry tried to tell us that is was the person who connected the cook top, although they were shown the crack before the cook top was connected. We asked for some of the cutout pieces to be put up on the back splash, the pieces were delivered but not installed. Not a great experience, rather disappointing.
Description of Work: They installed a granite counter top. It was to be installed to abut an existing corian top. The granite was incorrectly cut, and cracked when installed. The counter top brace was cut and not reinforced. Where the granite and corian meet it was left uneven.
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Service Categories
Countertops and Backsplashes,
Marble and Granite
FAQ
STONE DOCTORS LLC is currently rated 2 overall out of 5.
No, STONE DOCTORS LLC does not offer free project estimates.
No, STONE DOCTORS LLC does not offer eco-friendly accreditations.
No, STONE DOCTORS LLC does not offer a senior discount.
No, STONE DOCTORS LLC does not offer emergency services.