This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
For a quicker response please call us! - 423.870.0075** With an award-winning service department, we offer same-day service (in most cases). Our technicians are experienced, uniformed, courteous and knowledgeable. It is our mission to exceed your expectations with the quality care your home or business deserves.
Business highlights
37 years of trusted experience
Services we offer
Gas, Electric, & Tankless Water Heaters, Sewer Camera Services, Whole House Re-Plumbing, Replacement Water Service Lines, New Sewer Line Replacement & City Connection, Backflow Testing & Repairs – Toilets & Fixtures.
Probably did about an hours worth of work and I was charged for two hours labor. I was told the labor charges wouldnt start until he returned from getting some equipment. When he returned 45 minutes later there was two of them. Maybe thats why I got charged double! I would just make sure and ask when the time the labor charges will begin, because apparently they use a special clock.
Description of Work: Installed a new faucet for the outside of the home. Probably did about an hours worth of work, but charged me for around two hours. Maybe because when he reurned from getting equipment I got charged more for labor because there was two of them? I would just make sure when the labor charges are starting because I think they use a special clock.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
$300
Fred W.
03/2012
5.0
plumbing
+ -1 more
They did a great job, as they had done for me before. They’re very prompt, and when I call they send someone out either that day or the next morning. I’m very happy with them. They do a very professional job and seem to know what they are doing. They are a little expensive. If I have plumbing problems, they’ll definitely be the first ones I’ll call.
Description of Work: They repaired a broken pipe that goes to the washer hook up.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Carol S.
03/2012
5.0
plumbing
+ -1 more
It went real well and I was very pleased. I spent somewhere around $230 on that service. They were very professional and they told me everything that they were doing and why they were doing it. I was surprised with the price because I thought it would be a lot more than that. I will definitely use them again.
Description of Work: I use Scenic City Plumbing for plumbing services. The last time we used them was in September of last year and they put in two bathroom faucets for me, a cut of valve and they realized that there was too much water pressure, so they went under the house and put a regulator on for us and several other things that were problems I had.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
Cynthia N.
01/2012
5.0
plumbing
+ -1 more
I was quick and to the point. The service is by the hour and so the first hour is the base rate and the following hours are pro-rated.
Description of Work: I had a an outdoor faucet that was dripping water. The drip was under the house so the access was difficult. The company went under the house and fixed the drip.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Elizabeth S.
01/2012
5.0
drain cleaning
+ -1 more
They were great. I had a $50 Angie's List coupon.
Description of Work: Scenic City Plumber unclogged a pipe.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Sherry S.
01/2012
1.0
plumbing
+ -1 more
The story is as above. I hired Rooter Man and they got the job done. The experience with Scenic City Plumbing is just another bad service experience.
Description of Work: Two men came out from the company to look for a leak between my home and my water connection at the street. They arrived 20 minutes late, walked around on the phone and dug in my yard for about an hour and a half, then told me the price would be $95.00 an hour, no $110.00 an hour since there were two of them (95 for plumber and 15 for assistant). I asked them how much longer they thought it would take and they said about 30 minutes. They dug for 30 more minutes, then told me they could not dig any further, that it would require a back hoe, since the digging was difficult and the diameter of the hole so small it was hard for them to dig any further. I had watched the digging for a few minutes and the soil they were removing was very dry and dusty. I had asked them if the leak could be there with the soil that dry. They stopped at 11:30 and spent the rest of the time on the phone with their boss, I guess, since I told them I would take up the payment issue with him when he came out the next day to give estimate. They were unable to give an estimate for replacing the line. When I talked to my husband, he told me that the holes had already been dug by another plumber who gave an estimate, so they were basically just removing loose soil. I decided that they have devised a scheme whereby they come work for long enough to get the potential customer into the hundreds, then that way they will get the job, so that the customer does not lose their money. I called the next day and got another plumber to do the job, and told the Scenic City people that i would not need their estimate. The owner called me to argue about it. I told him to send me a bill for the two hours his two men worked and I would pay it, even though I thought the price ridiculous. He explained that it actually is $115.00 for a plumber and a plumber's helper. I asked him which one of them was the plumber, since neither appeared to know what they were doing and one walked around on the phone most of the time he was here. He told me that Doug was the plumber. When I got the bill, the two men were listed as Greg and David. I doubt I will ever use Angie's list again. Thanks for the crooks though. It was a lesson learned.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$220
Response from Scenic City Plumbing
Had we attempted to "scam" this customer, we could have easily scheduled service when they first called. Initially we referred her to another company who possessed the equipment to find a hidden leak. We explained in some detail that the most we could do was to probe certain areas and perhaps "dig down" at the foundation and at the meter. Approximately 2 weeks later, this member called us again and asked that we go ahead and come out as the other company was backlogged. We attempted to locate the underground leak without success and offered to have someone come out and give an estimate to replace the line itself. We were never given that opportunity. We also significantly reduced the original invoice in an attempt to work with this member on cost. Had we replaced the service line, we would have also allowed this amount as a credit. As of this date we have received no payment towards the work performed. We strive to give each and every customer honest, fair and professional service at a reasonable rate.
Mark T.
12/2011
5.0
plumbing
+ -1 more
It was a difficult replacement because the piping had a problem and it was kind of buried in the wall; the work was not very straightforward. They responded in a timely fashion, and I did not have to wait a long time to get the service. The person who came out was there when he said he would be there. He explained what he was going to do and showed me the result of the piece he took out and what he had done. He explained why the method that he used was the best method to go about doing the work. The price of $112 was for the parts, labor and everything. I would rate them highly and would use them again in the future if necessary.
Description of Work: I used Scenic City Plumbing for some plumbing work. They replaced a dripping valve under a sink.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$112
Diane K.
12/2011
1.0
plumbing
+ -1 more
see comment above, wuldn't use them again
Description of Work: came to fix a leak, after replacing approx 10 feet of flexible water lines it then was leaking from all of the new joints. he then had to redo all of the connections and of course charged for the additional time it took to redo his own poor work. after all that, guess what, it has started leaking again from one of those connections.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$700
Response from Scenic City Plumbing
We are sorry that Member is dissatisfied with the work that we performed 16 months ago. We're not certain why it took so long to express a complaint considering our reputation for standing behind our work. This situation was related to the overall condition/age of the piping (galvanized) that we were asked to repair. The piping was the original iron pipes from when the house was built decades ago. The pipes were extremely corroded and deteriorated in several places. It is common and frequent that when attempting to work on these pipes, unforeseen problems can occur beyond our control. This was the case on this job. Whenever we would cut or unscrew one damaged pipe, another close by would begin to leak, therefore causing more repairs to become necessary. This was not something we could prevent then or now, when faced with these conditions. The plumber on this job has had many years of experience with these type pipes and it was not due to lack of experience. We believe Member was unhappy due to the additional work that had to be done.
Paul G.
12/2011
5.0
plumbing
+ -1 more
We discovered the valve was leaking and called Scenic City Plumbing. They responded within an hour and quickly diagnosed the problem. A less reputable plumber would have replaced the entire water heater but the plumber from scenic city took his time and very carefully removed the damaged valve and after offering two price options quickly replaced the valve. he stayed until the water heater was refilled completely and was sure the valve would not leak.
Description of Work: The plumber replaced a drain valve on a waterheater
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$150
Willard T.
11/2011
5.0
plumbing
+ -1 more
The plumbers were friendly, efficient and professional. They listened carefully to every problem I described and quickly fixed each one. In addition to the current problems they advised on potential future problems and gave options to consider long term. They were very competent and polite and made sure that I checked everything to be sure that it was to my satisfaction. I felt comfortable using them and would use them again and recommend to others. The cost was $30 parts and $115 labor.
Description of Work: I reported sinks draining slowly and toilets not flushing well or clogging. They checked every thing that I described and also checked out the sewer line and outside water faucets. They adjusted or replaced hardware as needed and always asked me before they performed the work. The job took about 45 minutes for two sinks, two toilets and one tub.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Bruce T.
11/2011
5.0
water heater repair
+ -1 more
Call them upon finding a plumbing problem. I have no regrets and will call them for the next job that falls within their profession.
Description of Work: What a fantastic experience. Realized there was a problem with one or both gas hot water heaters. Called Scenic City Plumbing and they had Bo over to see us within 1.5 hours of my call. Had two new hot water heaters installed by Bo and Greg within 4.5 hours of initial arrival and have nothing but the utmost respect for this company and their thoroughness. I had taken a very rare day off for other house repairs and realized there was a problem. Got it all done in may allowed time. Fantastic.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,800
Christine C.
11/2011
4.0
plumbing
+ -1 more
Overall it went ok. Arrived on time, located the leak quickly, made prompt repair.
Description of Work: Located and repaired underground leak between water meter and irrigation system back flow preventer.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$117.5
John C.
11/2011
5.0
drain cleaning
+ -1 more
My house must have been plumbed by '2 guys and a pipe' ... kitchen & hall bath uses the same drain pipe ... enough said. The main reason I use Scenic City Plumbing is simple ... over the years, I feel that I can trust them.
Description of Work: Hall bath was stopped up. 'Bo' from SCP came and fixed the problem. 'Bo' offered a couple of things that would help in the future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Mary O.
10/2011
5.0
plumbing
+ -1 more
I called Scenic City Plumbing yesterday afternoon (10/12/2011) concerning my problem. They mada an appointment to come out and check the problem at 9:00 AM 10/13/2011. Greg and Matt arrived on time, assessed the problem and informed me that I did not have a leak in my pipes. They looked at my facuet in the tub/shower and discovered that it was bad. They replaced the diverter stem. That stopped the leak. I have somemore work that I am going to have them do at a later date. Greg and Matt were very professional, neat and knowledgable.
Description of Work: Thought I had a major leak in my main bathroom behind the shower. Also, my hall carpet is wet and stained.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Matt T.
10/2011
5.0
plumbing
+ -1 more
They went above and beyond the call of duty. They ran into a problem that they didn’t anticipate so they had to come out an extra day to take care of it. Between the two visits the owner came out and inspected the problem that the plumbers came across. I thought it was a good thing that he would come out and crawl under our floor to confirm the issue. Otherwise, everything went pretty smoothly and there weren’t any problems. They charged $95 an hour and I don’t know if that is high or low in the plumbing industry.
Description of Work: Scenic City Plumbing came and did a plumbing job for me.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Paul G.
09/2011
5.0
plumbing
+ -1 more
we had water dripping from the ceiling in the downstairs bath and were afraid we had a leak in a pipe in our 1st floor ceiling. Scenic City came out very quickly and tried to find the leak, but couldn't, (it was just a backup) so they pulled out the toilet and put it back just to make sure. They were great and only charged the service call fee. I would recommend them to anyone!
Description of Work: diagnostics to find possible leak
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Igor W.
09/2011
5.0
plumbing
+ -1 more
The plumber showed up right on time. He fixed the toilet, turns out the wax seal needed to be replaced. He then replaced the flex pipe by the garbage disposal with a straight pipe which should not get clogged. He was very professional and knew what he was doing. If I ever need anything else plumbing related I will definitely be using them again.
Description of Work: My wife and I just bought a house and budgeted for a couple of broken items in the home including an upstairs toilet that was leaking into the basement and a garbage disposal that had a flex pipe which can get clogged easily.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Carol S.
09/2011
5.0
plumbing
+ -1 more
he arrived right on time, very pleasant, got right to work, and was very informative on what he was doing. We were immediately put at ease.
Description of Work: We needed a shut-off valve in our small bathroom, our faucet was worn out, we provided the faucets for both bathroom sinks. He replaced our faucets and put a shut-off valve in our small bathroom sink, the other bathroom sink had a valve. Also, he realized our water pressure was very high, explained what he could do to elevate the problem. He did not pressure us at all we decided to have him put a regulator on, he had to climb under the house. We are very pleased with the work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$337
Paul S.
08/2011
4.0
plumbing, water heater repair
+ 0 more
They did everything that I asked them to the day they came out. They covered the floor and cleaned up their mess. They were very kind and I was very impressed with this crew. I have had some miserable people working at my house and these people just did what I wanted them to do so they are on my good list. My husband was happy with their cost and I can't complain. I will use them again in the future. They were on time and didn't leave until they were finished. The cleaned up after themselves well. I will use them again in the future.
Description of Work: I used Scenic City Plumbing to repair a shower drain as well as redo some plumbing work in the kitchen and bathrooms. They also fixed a leak in my water heater.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$325
Bruce & Lois S.
08/2011
5.0
plumbing
+ -1 more
I am from out of state and this is a rented dwelling in TN. Scenic Plumbing was very quick to respond and promised to get back with my tenant. Next day the plumber was there, fixed the problmes and the tenant was very pleased which certainly pleased me. I definitely recommend them for future problems that I might have.
Description of Work: Drains were plugged up and needed to be cleaned out from two bathrooms and kitchen sink.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
William W.
08/2011
5.0
plumbing, drain cleaning
+ 0 more
The two guys, Greg & Matt, were extra careful of the floors going into the bathroom. They were professional, caring, courteous, and very human in conversation. We were extremely pleased. They got here on time, did the job and were gone in about an hour.
Description of Work: The two guys, Greg & Matt, were extra careful of the floors going into the bathroom. They were professional, caring, courteous, and very human in conversation. We were extremely pleased. They got here on time, did the job and were gone in about an hour.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$163.7
Angela M.
08/2011
4.0
plumbing
+ -1 more
Arrived approximately 2 hours later than estimated arrival time, but completed the job in approximately 15 minutes. I feel $95.00 is expensive for the job performed, but I used a $20.00 off coupon which made the experience a iittle more bearable.
Description of Work: Unclogged toilet. Pulled out plastic from tidy-bowl cleaner and a wash cloth.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$75
Andrea K.
08/2011
4.0
heating & air conditioning/hvac, plumbing
+ 0 more
I used them about two weeks ago. They had to come out twice. The price wasn't bad. So far things seem to be fine.
Description of Work: The first time Scenic City Plumbing fixed a leak around the master tub seal but it ended up being a tiny hole in the copper tube that was spraying up on the PVC pipe. They had to come back and see what the problem was because first time they didn't fix what they thought it was.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Katherine S.
06/2011
5.0
plumbing
+ -1 more
We originally called this company to have them fix the pluming under the sink that was leaking. The plumber arrived right on time and got right to work. He fixed the pluming in a short amount of time. He replace the small piece of PVC pipe with stainless steel to match the rest of the plumbing underneath, as requested. Next he ran a though check of the bath tub above the troubled spot on our ceiling. As far as he could tell (there was a very small hole the size of a quarter were we could feel if the water was readily dripping down), there wasn't a leak, but as he described he wouldn't be able to tell completely without opening the ceiling. (there was a possibility that it was merely from the kids splashing water on the floor or the duct work for the a/c sweating) He was very professional. He didn't pressure, but waited for us to determine if we wanted to open the ceiling or not. After he opened it and discovered the leaky spot, he was able to quickly fixed it. We were impressed with his work ethic.
Description of Work: Repaired plumbing under kitchen sink. Also, opened ceiling and discovered faulty gasket in tub above, which was causing water damage in below.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$260
Michael A.
06/2011
5.0
plumbing
+ -1 more
I was pleased with this company. I would definitely use them again.
Description of Work: They ran a Roto-Rooter through my sewer lines with a camera on it.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Appliance Repair,
Heating and Air Conditioning,
Sewer Cleaning,
Appliance Repair - Small,
Lawn Irrigation,
Home inspection,
Wells and Pumps,
Water Filtration and Softening
FAQ
Scenic City Plumbing is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: Closed
Scenic City Plumbing accepts the following forms of payment: Check,CreditCard
Yes, Scenic City Plumbing offers free project estimates.
No, Scenic City Plumbing does not offer eco-friendly accreditations.
No, Scenic City Plumbing does not offer a senior discount.
No, Scenic City Plumbing does not offer emergency services.
Yes, Scenic City Plumbing offers warranties.
Scenic City Plumbing offers the following services: Gas, Electric, & Tankless Water Heaters, Sewer Camera Services, Whole House Re-Plumbing, Replacement Water Service Lines, New Sewer Line Replacement & City Connection, Backflow Testing & Repairs – Toilets & Fixtures.