River City Contractors LLC

This company is not worth hiring. Beware of the contractor. Steven Shaffer is a wonderful salesman but his workers do not provide quality work and will not come back out to correct or fix things that were not done to satisfaction. Our gutters were damaged along with our bricks/mortar. The workers were careless and rough and left messes daily. The crew would lay out of work, show up late, take extended lunch breaks, and leave early. A project that should have only taken 1 week, got drawn out to 3 weeks. We were pressured to settle up and pay as we were leaving to go to a ballgame and was promised that everything would get taken care while we were gone and to send pictures of anything we may see afterwards only get have our check cashed abruptly and no one to ever return to fix things. Our damaged gutter was not even reattached and a support pole was left showing no effort to complete the project. Lots of sloppy craftsmanship with over cut marks, uneven boards, paint and caulk was also left on our composite deck left for us to clean up. Very disappointed. After filing a complaint with BBB, I received an unprofessional text calling me petty and stupid instead of trying to rectify the situation and make it right.

We hired River City Contractors because a neighbor had a good experience and recommended them. Initially we had great rapport, timely response but over time the communication waned and now it’s nothing (after we’re paid in full). The actual crew who removed our old deck and put in the new deck was great, they were in and out in a week and the deck itself is wonderful. The amount of trash, leftover product and plywood were left for weeks in our yard, killing large areas of grass. The finishing touches are where the story changes. We had many conversations early in the process discussing deck stain, referring to the RCC’s owner’s deck as he is also a neighbor, we spoke several times about how we’d pick out stain color. There were enough conversations that we were led to think we’d be getting our deck stained, but after a few months of very little contact (but many text attempts), the owner came by to say he’d charge us for the stain but provide labor at a “good deal”. We had French Doors replaced with a sliding door that came scratched and the handle chipped, we were promised a replacement handle was on order. Not sure if it was ever actually on order as the owner has been non-responsive to us. Fast forward, getting the punch list completed was like pulling teeth. The gutter outside our screened in porch is not flush and leaks on hard rainy days and to add insult to injury, when the finishing crew stained our deck, they walked on the deck with muddy boots and it’s now set in the stain so it looks dirty. When I pointed it out, I was told it was just dirt and would go away. It hasn’t. So here we are with a “dirty” deck, leaking gutter and chipped door handle… Simply put, would I use River City Contractors again? No.