Action Air

Matt was excellent. He came to our house a month ago. We were close to extreme heat. He worked on our system where we didn't need a major renovation or repair of our system. He really cared about my family and our well being. I would definitely recommend Action Air to anyone. Matt was great. He explained what was wrong. Then effectively fixed the problem. Will be calling them again.

Technician has been a real trooper figuring out the many problems with our dehumidifier. Always a helpful person and a pleasure to deal with!

Service man was friendly and courteous. Made a thorough inspection and cleaning of my units. They also make emergency calls. Last summer, on a very hot day, one of my units quit. They came out within an hour. Found the problem, made repairs and had it up and running. I have used Action Air for years and have always been very satisfied with their service.

Absolutely love this company. Everyone was so kind, professional and prompt. I will be using and recommending them over and over.

Excellent experience with replacement. Price for unit I purchased, Bosch, was slightly more than other companies were charging for less efficient Trane model. Just completed first annual service, which was included in purchase price. Also, all service employees were patient with questions, friendly and professional. Great experience.

They were prompt. Called late Thursday afternoon and they arrived before lunch on Friday. Had to get a part and then fixed unit. Here approximately 2 hours. Everything is working fine and we thought the price was reasonable. Will continue to use Action Air for all problems with our unit

Came out promptly, fixed and diagnosed problem. Also ran a diagnostic on units performance afterwards. Great service. Third time I have used them and pleased all three times. Highly recommend.

Great. Having ones AC die during an August heat wave is not fun, but from estimator Mark to installers Chris and Alan, the change-out went smoothly. We're delighted with our new Trane system and are happy to have found a dependable company to service our units in the future.

Action Air Great! Second time, last year a similar problem. Nate came ASAP, efficient, knowledgeable,friendly and fair. I'll continue to use them and recommend them.

The day of my appointment, Actionair was 2 hours late. The Tech did not even look at the unit in our attic, but decided that it was likely low on refigerant. I was told that the Thermostat was not programmed correctly, so the Tech switched it to EM HEAT and charged an extra $15 for that. They claimed my unit was 15 years old and I needed to just replace it at a minimum cost of $4350. Total cost of visit was $90. I had a friend of mine come in to take a look at my unit 2 days after (former employee of Actionair). Fist my unit is only 7 years old. He found that the refigerant level was fine. Also found that the Tech for Actionair SHUT OFF power to my outside unit forcing me to only have EM HEAT. (the most expensive heat). As it turns out, one of the heat coils in the attic unit was not hooked up at all. Total cost of this visit was $130 and my unit works like brand new. Actionair did not do the job they were hired to do, and they sabbotaged the outside unit forcing me to believe that it was no longer worth keeping. This is a very crooked company and I will do my best to let everyone I come across know the truth about them. To top it all off, their customer service was horrible. The Office manager raised her voice to me and then hung up, not interested in resloving any issues.

The technician was very knowledgeable and found that the unit had a burned wire. He also, added coolant to the unit.

Very well. These guys know what there doing. Friendly people.

The telephone was answered in a very professional manner, and the appointment was made around my schedule. The technician was prompt, polite, and went about his work quickly. The problem was solved quickly. The service was as good as anyone could ask for. I will definitely use this company again if the need arises.

My exterminator told me that my duct work was lying on the ground and needed to be fixed. I called this place because they were local and had a good rating. I called to have someone come out to check my duct work and was told there was no free consult and that I would have to pay an amount but.. for $4.00 more I could get my air conditioner serviced. So I paid the extra money. I asked about the Senior discount mentioned on their page and was told by the receptionist that she did not know anything about that. I tried to make an appointment after 5:00 as I work and was told that they did not pay overtime. So I got off work to meet with the service man. After he was 15 minutes late I called the office and got the answering service. Fifteen minutes later he did show up. He was very polite, serviced my air conditioner and looked under my house at the duct work. He then told me that they would have to schedule the duct work department to come. I said fine. A week later nothing, no call. I called back and this time the owner came out to discuss a new unit for a build I was having done. I was supposed to get an estimate the following week. We also discussed the duct work. I was told that they were backed up. After one week I called again to schedule the duct work. I figured that I would at least get on the list. I was told by the receptionist that she would have to get with the owner to schedule. To this day I have not gotten any call. My contractor recommended another business and they were great.

This summer we started having problems with our air conditioning. Three different times our air had quit working We called Eric and his crew showed up almost immediately and repaired the unit- same day. Instead of trying to sell us a new unit, they said we could probably get a couple more years out of ours. Many companies would jump all over that and try to make a sell. Not these guys. They were genuine, honest and responsive. However, my husband and I finally decided to go ahead and invest in a new 5 ton Carrier Condensing Unit. We called Eric on a Monday morning and by the time we arrived home, the new unit was installed. It is extremely quiet and cooling the house much better than the old unit. Price was very reasonable too. I highly recommend using Action Air. No one else will ever have my business! Great Job! Lisa and Jim Stanley

Although I don't have the final bill yet, the guys that came out from this company did a great job, also seemed very honest and so helpful. I would recommend them highly! I will certainly keep their number in my phone for future use.

Their price was reasonable. They're very prompt and reliable.

Technician said the unit was, "a little bit low on refrigerant", but didn't even really need any added but "topped" it off anyway,(heat pump is only two years old). After starting the unit again, I noticed that the air coming off the top of the outside unit was not "warm" as it should have been operating in the "cooling" mode. The tech said that it would "take a while" for the system to "cool down". The tech was then in the process of loading-up his equipment and leaving. I knew this was BS, so I went back in my house and I took a laser temp. reading off one of the registers in our house and discovered it to be 69 degrees,(this running in the cooling mode). I then took a reading off another register in the house off a second different heat pump system,(57 degrees), and shared the results with the tech. He said, "something else must be wrong". Come to find out, one of the heat strips in the first system was "kicking-on" in the cooling-mode of operation. I asked him "why?". He said that there was a "loose wire". System worked for four days and is not functioning properly again as of this writing.

AC went out over the weekend. Contacted Eric at 830am on Monday and they were at my house in the afternoon! Service tech was Ronald who was professional and pleasant. He diagnosed and resolved the problem. I'm just adding to the other great reviews these guys have earned. I will be using these guys going forward for my annual preventative maintenance and any other problems I have with HVAC in the future. Highly recommended............. Great job and thanks again for being prompt and helpful! Don Scott Brock Point Chattanooga

They were professional. They lived up to their commitment and time. Everything they said they were going to do; they were responsible to get here when they said they would. We were happy with the service.

Found that the humidifier water line was dripping on the burners and also repaired that line. Quick response when my furnace was out on one of the coldest days of the winter. I also had the repairman replace my thermostat and he had no problem with my request to wear the paper booties while inside.

It seems that the thermostat we'd purchased (after being assured it was the correct one for the unit) caused an issue with the unit. The service person had the correct thermostat with him, installed it, and made sure the unit was working correctly. We were very satisfied. He was very prompt, courteous, explained what was going on to my husband in a way that he understood, but didn't feel stupid, and he fixed the problem. We will definitely recommend them.

He showed up at end of day (what else can you want from emergency schedualed) Checked thermostat and heat pump for issues. Changed thermostat. Tested and verified that emergency heat was working now.

Even though no one showed up when I called the first time, when my hudband called back they told him what to try to perhaps save a service call. When that did not work they came out to replace the pump. The technician was very professional and very helpful in replacing the pump. Told me how it should work and what had went wrong with the other. Gave me suggestions to take care of this one since we had bought the house recently and it probably had not been working right previously. Reasonably priced also.

The service was performed professionally and in a timely manner. No reminder was needed for the second service. The price included 2 visits one in the fall and one in the spring. The thermostat was installed without charge.