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Nashville Carpet and Flooring Outlet

1.0(
1
)

Remodeling - Modular & Mobile Home, Basement Remodeling, Sunrooms and Patio Enclosures,

... +7 more

About us

We subcontract labor for job assistance. We charge a minimum for bids but deduct it off the the invoice total if you secure our services. We accept cash or checks to render payments ,but do not provide credit card services at this time.

Business highlights

37 years of trusted experience

Services we offer

We provide sample's of any and all type's of carpet and flooring product. We provide installations for our products or products already purchase elsewhere by customer, within reason( flooring must be a managable product). We provide carpet and flooring installation procedures, only within the parameters of the trade itself. We provide services for restreching and repairing carpet as well as repairing other types of flooig within reason in regards to age of damage or product.

Services we don't offer

We are not in the structural buisness, and can not insure product over faulty structure(please repair struture prior). We do however provide some subfloor replacement within reason. We do not offer terms of payment on services (balance of payments do on completion) We do not insure or give warranties on customer materials or intallations of such materials.

Accepted payment methods

Check

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Write a review
Showing 1-1 of 1 reviews
Patty W.
09/2014
1.0
mobile home remodeling
  + -1 more
unknown
Description of Work: carpet in three rooms. two the first go round and one the second. dummy me always paid in full up front. first time wasn't too bad... lots of delays and excuses on install date, but not too long, and job looked pretty good in the end. second time was disaster... promises and more promises. missed install date by 2 weeks. quality of install horrible. I have pictures. would have given a better review if it was only professionalism and timeliness, but second time around quality was terrible too.
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,100
Response from Nashville Carpet and Flooring Outlet
Some clients can obviously not be pleased. After hauling carpet out of her home she purchased from habitat for humanity, storing it, and finally disposing of it at our cost at no expense to her. She continually had our installation schedule upside down, changing her date at least 6 times. When changing her last date, she was told that because our schedule was overwhelming, we would have to come and go randomly to meet her then, hurried time frame. Between her 1st and 2nd order, her husband tore thresholds out and changed the measurement of the flooring. We ordered measured rolls for her job. She was told that when we came back for the second install, we would handle the thresholds. He changed them and ruined the entire layout of the floor, it look very unprofessional. The installer asked them not to touch anything. He told the customer that he would be able to join the two types of flooring when he did the second install. The client decided to take up the transition, and remove parts of the flooring necessary to join the two materials together. The installer did the best he could with the damage done by the customer. The installer did all he could to please the customer while at the job. The clients mother approached him several times while he was installing the job and spoke to him very disrespectfully, cursing at him and raising her voice. One several occasion he asked her to please stop talking to him with such disrespect to no avail. Our company tried as best we could to accommodate this clients ever changing schedule, even running our installer to the point of exhaustion. We gave this client deep discount to try and help her improve the quality and value of her home. To us, her job was a complete success. She got all of her needs met and we allowed her to take full advantage of our kindness, by treating our installer with disrespect, changing the flooring layout, making us jump through hoops to get her job done with her unreasonable schedule changes, and now, she has given us a bad review on Angie's List. I feel as though our company went above and beyond to meet this lady's needs. I am very disappointed to know, that after all of our efforts, she is still completely unhappy. I guess there are some folks who cannot be satisfied no matter, how much time, and money you have spent on them.

    Contact information

    4032 lebanon Pike, Hermitage, TN 37076

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 5:00 PM
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 12:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Remodeling - Modular & Mobile Home,
    Basement Remodeling,
    Sunrooms and Patio Enclosures,
    Kitchen and Bath Remodeling,
    Water & Smoke Damage,
    General Remodeling,
    Hardwood Flooring Sales and Installation,
    Flooring Sales and Installation,
    Ceramic Tile,
    Carpet Sales and Installation

    FAQ

    Nashville Carpet and Flooring Outlet is currently rated 1 overall out of 5.

    Sunday: Closed

    Monday: 10:00 AM - 5:00 PM

    Tuesday: 10:00 AM - 5:00 PM

    Wednesday: 10:00 AM - 5:00 PM

    Thursday: 10:00 AM - 5:00 PM

    Friday: 10:00 AM - 5:00 PM

    Saturday: 9:00 AM - 12:00 PM

    Nashville Carpet and Flooring Outlet accepts the following forms of payment: Check
    No, Nashville Carpet and Flooring Outlet does not offer free project estimates.
    No, Nashville Carpet and Flooring Outlet does not offer eco-friendly accreditations.
    No, Nashville Carpet and Flooring Outlet does not offer a senior discount.
    No, Nashville Carpet and Flooring Outlet does not offer emergency services.
    No, Nashville Carpet and Flooring Outlet does not offer warranties.
    Nashville Carpet and Flooring Outlet offers the following services: We provide sample's of any and all type's of carpet and flooring product. We provide installations for our products or products already purchase elsewhere by customer, within reason( flooring must be a managable product). We provide carpet and flooring installation procedures, only within the parameters of the trade itself. We provide services for restreching and repairing carpet as well as repairing other types of flooig within reason in regards to age of damage or product.
    We are not in the structural buisness, and can not insure product over faulty structure(please repair struture prior). We do however provide some subfloor replacement within reason. We do not offer terms of payment on services (balance of payments do on completion) We do not insure or give warranties on customer materials or intallations of such materials.

    Contact information

    4032 lebanon Pike, Hermitage, TN 37076

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 5:00 PM
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 12:00 PM