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Home Depot

Carpet Sales and Installation, Flooring Sales and Installation, Countertops and Backsplashes,


Services we offer

BATHTUB AND SHOWER LINERS, CABINET REFACING, CARPET, COUNTERTOPS, HOME ORGANIZATION, DOORS, ELECTRICAL, GARAGE FLOOR COATING, HEATING AND COOLING, INTERIOR SHUTTERS, LAMINATE, TILE, WOOD AND VINYL FLOORING, WATER HEATERS AND SOFTENERS, WINDOW TREATMENTS, GARAGE DOORS, DECKS, ROOFING, PAINTING, SHEDS, SIDING, SUNROOMS, AND WINDOWS.

Reviews

3.617 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
53%
4
6%
3
12%
2
18%
1
12%


Rating CategoryRating out of 5
quality
3.8
value
3.8
professionalism
3.6
responsiveness
3.6
punctuality
3.7
Showing 1-17 of 17 reviews

Barbara C.
10/2017
2.0
heating & air conditioning/hvac
  + -1 more
..................
Description of Work: ........

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0

$7,500

Flossie W.
09/2017
5.0
home remodeling
  + -1 more
They are neat and they do a great job.
Description of Work: They came out and remodeled the kitchen and the bathroom in my house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

bryan W.
09/2016
2.0
carpet installation
  + -1 more
Install was done by a contract company that was more interested in getting done than perfection. Refrigerator was not level, dishwasher leaked and range was unlevel.
Description of Work: Install, stove, refrigerator and microwave

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

$2,500

Ning W.
02/2016
5.0
buying services
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Marilyn H.
10/2015
5.0
roofing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$8,300

james R.
09/2015
5.0
appliance sales
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$1,699

Valerie W.
02/2015
5.0
plumbing
  + -1 more
Their customer service is pretty good. I’ve been shopping there for about 16 years. They are big volume stores so their prices are reasonable. They are good. If they don’t have one, they usually get it for me. Their products are high quality. Their responsiveness is pretty good. I never had any bit of trouble.
Description of Work: I used Home Depot when I was getting ready for winter. I was winterizing stuff for outside plumbing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert K.
08/2013
5.0
countertops
  + -1 more
They did an amazing job. Home Depot came out and measured all windows, ordered custom sizes, and installed everything. It took about 5 weeks for the shutters to come in and only a few hours to install everything. They are perfect. I always buy from Home Depot - especially this one. They are friendly, attentive, and have amazing follow through.
Description of Work: Home Depot installed custom plantation shutters in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Erin E.
07/2013
5.0
ceramic tile, countertops
  + 0 more
We were approached by one of the store employees and they were coordinating home visit for cabinet refacing but they would also look at countertops and backsplash and all that stuff and they would give you samples and talk about what colors you would look good with your floors. We scheduled an appointment with the in-store representative and the representative came to our home and they brought all the samples that they said that they would. We talked about what our needs are and we had a lot of recommendations. We selected them because they had such great service. Their pricing was competitive. Everything has been exactly as the representative to be with the in-store expectations having set it up to the timing of them coming to your home, the guy coming to do the measurement and the installation. Everything has been exactly on time. The representative that came to work with us, he had a lot of other good ideas about lighting. He was really good about showing us different kinds of colors and helping us to get a good color because that was a challenge for us. They had some samples that you could really get an idea on how it will look especially in comparison of the colors.
Description of Work: Home Depot gave me a quote to install countertops. They did the measurements for the countertops and the backsplash.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Suzanne F.
04/2013
4.0
flooring contractor
  + -1 more
They hired a company that did a really good job. We were pleased with that. We were not thrilled with the sales person; but he was okay. We felt that they didn't really care much after the sale was done and just ignored after that. They took ever & ever to do the job and it was not good. They really don't know what they are selling. We got engineered flooring and it shouldn't be refinished. They said that we could do refinish it 2 or 3 times. The person they hired to do the job was good and did a professional job. If we ever have to do the flooring job upstairs, we would hire them for the same guy again. The warranty is there for a long time and they will be there for a long time.
Description of Work: Home Depot came out and installed wooden flooring downstairs. The job was subcontracted to another company.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
2.0

Yes, I recommend this pro
$4,800

Roy H.
07/2012
1.0
doors
  + -1 more
Horrible experience. We had 4 delays in getting our door and when it was finally delivered, it was scratched and hinges were not set properly. The store said they had told my wife and I that the door frame on our house would need to adjusted, which was not true. It was an absolute disaster. We got our money back and contacted their corporate office to let them know about the bad experience.I would not buy a door from this location. There is zero quality control processes in place for these guys and the sales staff dont have any experience in doors!
Description of Work: Front Door Installation

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0

$1,300

Artie C.
03/2011
1.0
carpet installation
  + -1 more
They sent a company that was based in Atlanta. They almost destroyed our steps when they installed our carpet. The padding they used was sub standard. They did not speak good English at all.
Description of Work: They put in some carpet for us.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$500

06/2006
3.0
carpet installation
  + -1 more
The first time it was put in so wrong that it ripped and didn't last. Home Depot came out and repaired the carpet and put it back in right.
Description of Work: Home Depot repaired the carpet which was done wrong the first time.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

06/2006
2.0
flooring contractor
  + -1 more
Home Depot did not do what they were supposed to do and took way too long for what they did do. This project should have taken one week, instead, it took six months. I would not use them again.
Description of Work: I had Home Depot install flooring in my living room, the hallway and the stairs.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$2,500

06/2006
5.0
countertops
  + -1 more
Everything went pretty well. I have no complaints about Home Depot. The countertops look great. They were out here quicker than I thought they could be. The crew was very professional, and the price they quoted was almost exactly what I paid.
Description of Work: Home Depot installed new countertops in our kitchen.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

06/2006
3.0
carpet installation, flooring contractor
  + 0 more
Home Depot did not do a good job. They were late and didn't even show up. The carpet looked nice after the work was done, but the whole process leading up to it was a hassle. Their measurements were wrong, but the price for work performed was reasonable.
Description of Work: Home Depot installed carpet throughout my home as well as vinyl. I was not happy with the way this was handled.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
2.0
punctuality
1.0

Yes, I recommend this pro
$1,500

06/2006
5.0
doors
  + -1 more
Home Depot did a wonderful job. The doors got installed without any incidents. They also kept a very clean work site. I didn't have to do a thing. They disposed of the broken parts, too.
Description of Work: Home Depot fixed our sliding glass door. They also hung a storm door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,000

    Contact information

    5010 Old Hickory Blvd, Hermitage, TN 37076

    www.homedepot.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Sales and Installation,
    Flooring Sales and Installation,
    Countertops and Backsplashes,
    Doors,
    Kitchen and Bath Remodeling,
    Appliance Sales and Installation,
    Buying Services,
    Roofing,
    Plumbing,
    Heating and Air Conditioning,
    Ceramic Tile

    FAQ

    Home Depot is currently rated 3.6 overall out of 5.
    No, Home Depot does not offer free project estimates.
    No, Home Depot does not offer eco-friendly accreditations.
    No, Home Depot does not offer a senior discount.
    No, Home Depot does not offer emergency services.
    No, Home Depot does not offer warranties.
    Home Depot offers the following services: BATHTUB AND SHOWER LINERS, CABINET REFACING, CARPET, COUNTERTOPS, HOME ORGANIZATION, DOORS, ELECTRICAL, GARAGE FLOOR COATING, HEATING AND COOLING, INTERIOR SHUTTERS, LAMINATE, TILE, WOOD AND VINYL FLOORING, WATER HEATERS AND SOFTENERS, WINDOW TREATMENTS, GARAGE DOORS, DECKS, ROOFING, PAINTING, SHEDS, SIDING, SUNROOMS, AND WINDOWS.

    Contact information

    5010 Old Hickory Blvd, Hermitage, TN 37076

    www.homedepot.com