Chim Chimney

Great. Really liked the person they sent out. Quality work, reasonable price, and great customer service.

They were very professional, friendly and knowledgeable. I could not have been more pleased.

The service was excellent. The technicians were knowledgeable, courteous and just pleasant. Once they started, they found issues with the venting and explained to me what recommendations they had to get it done right. They kept me informed, took pictures of the areas that needed repair and made sure the repairs were done correctly. Very happy.

Excellent. Very professional, helpful and knowledgeable.

Went smoothly. Technician showed me pictures of the work.

Our tech was on time, very professional and knowledgeable. His report was comprehensive and we will retain them to perform additional work in the future.

Fixed the problem. Were very knowledgeable. Reasonable costs. Thorough explanation of what they did. Will use again.

The crew did a great job, were on time, went to work and completed the job in a very timely manner

This was an ugly expensive nightmare

Excellent - great work; professional; communicative; responsive. I will use them again for a chimney sweep.

They arrived on time and did a really good job. Suggested some changes to make it safer and then did them right away.

Mason workers were very late to show & had to come back to repair things left undone

Serviceman came out and looked at existing vent in the crawl space and said he wasn't allowed to clean it since it was an expandable aluminum vent. He said he would have to replace the vent with a rolled sheet aluminum vent and that was the only type of vent they could clean. Said it would cost $800 for the 12 -15 ft length of vent required. I reluctantly agreed wrote a deposit check for half the amount (less the Angie's list charge) and he came back the following morning to do the work. When he arrived I told him I had changed my mind because the price was too high. He asked what i would be willing to pay and I said I would pay no more than I had already paid them. He called the office and they agreed to do the job for that amount (half of the prior day's quote). He completed the job and replaced the outside vent with a new one I supplied. I discovered a couple of months later that he had left a gap of about 3/4" between the bottom of the outside vent molding and the brick by not installing it flush with the brick and not caulking that part. Makes me wonder what shortcuts might have been taken in the crawlspace. The new vent was installed several months ago and it still seems to be working just fine. Hopefully that will continue to be the case. If you purchase a deal from this company for dryer vent cleaning, please be prepared.

Very good experience. Prompt response to call for appointment. Trey called to say he was on the way. He made sure the carpet was covered, cleaned and serviced the unit. He was courteous, professional and explained what he had done, answered questions and offered other services. We were pleased and will have this company back next year or sooner if an issue arises.

We almost lost $12K to these scam artists! At first the guy from Chim Chimney seemed very professional. He video inspected our large chimney and then provided a report and quote for critical repair. He showed us a grainy photo of a piece of wood that evidently was built into the flutes in our chimney. Due to that and the medium buildup of creosote he rendered our chimney a fire hazard that needed immediate repair. He proposed replacing the dual flutes with stainless steel at the net cost of $12,000. I told him I needed a bit of time to locate that kind of money, at which point he called his manager on speaker phone in front of me and very strangely explained our conversation including the "wood in the chimney" part. It was very odd as it was clear that they had already talked while he prepared the report in his car. I began to feel that something was wrong. We decided to hire a local reputable company to do a second inspection. They also did a very thorough video inspection and detailed report with photos. Final verdict ... our chimney is in excellent condition. No piece of wood anywhere and absolutely no creosote - it's barely been used for wood burning. We had them perform some minor repairs including replacing the cracked crown - all at a fraction of the amount Chim Chimney tried to con me out of. By the way, never heard from Chim Chimney again. You would think they would want to follow up on a $12k proposal? Stay far away from this company.

Great job. Done quickly. Really enjoying our fireplace.

The vent cleaning went well. I was also informed of a safety hazard about my dryer vent pipe that needs repair that I was not aware of and I greatly appreciated the information.

The technician was very thorough and took photos to show me the before and after. He even re-caulked to maximize efficiency. I will definitely use them again.

It turned out excellent. He fixed something that I didn't know was broken and there was no charge. The machine was a little bit noisy.

He is excellent. He knows his business.

The technician called to let me know he was on his way. When Trey Hill arrived, he examined the vent, went into the crawl space, examined the pipes and joints, and took many pictures to show me the problem. Trey was honest and very well qualified. He was not trying to sell me anything but was extremely attentive to all the details as to what was causing the problem. He let me know what needed to be addressed but allowed me and my husband make the decision of what we wanted to do. He told me all charges up front. Then he set to work. He did a dryer vent sweep; vacuumed, suctioned, and swept the entire length of the dryer duct; replaced the vent flapper; sealed all joints under the house; added a hanging strap to secure the pipe; removed a broken and inadequate pipe and replaced it; pulled out broken mortar which was being used inappropriately to conceal the shortened pipe; got rid of an unnecessary bend of lint flow which was causing it to go back toward the dryer rather than outside; corrected the dryer vent hose and added clamps. When I asked him if he would show me just how much lint he had obtained from the length of the duct system, he was kind enough to do so. It was amazing that we didn't have a fire. Trey Hill was extremely thorough and professional in his work. Showed me pictures under the house (before and after), of the new exhaust vent (before and after), and then cleaned up all areas before leaving. It was truly a blessing to have him service our home. Later that evening while showing my husband, I learned that there are more than 20,000 house fires a year. Thankful to Chim Chimney to not add to that statistic. Highly recommend this company and Trey Hill.

It went well. I am not worrying about a fire since new vent was installed.

The technician from Chim Chimney did an excellent job. He was polite, knowledgeable and worked efficiently to take care of us. They offered a fair price for excellent work. I highly recommend Chim Chimney.

I was not present, but I assume it went fine.

I was right! Chim Chimney arrived when expected. Checked everything out and told us what they were doing, which was to clean out the venting and shorten it so there was a more direct route from dryer to outside. Since I can't remember it ever having been cleaned, this was a big job. They straightened the outside housing and cleared it to assure vermin couldn't use the vent as an entry to the house, left no mess, and did not try to up-sell us for anything else. It was superior service and a pleasure doing business with them. Hmm...I wonder how that fireplace is doing??