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Olshan Foundation Repair

Foundation Repair, Structural Engineering, Basement Waterproofing,

About us

Are you worried about foundation problems or a wet basement? Left untreated, structural damage can worsen over time, leaving you with a major headache. With Olshan, scheduling a free, no-obligation assessment is easy. Simply schedule an appointment that is convenient to you, and we will send a Certified Structural Technician over to perform a thorough evaluation of your home.

Business highlights

91 years of trusted experience

Services we offer

Foundtaion repair, plumbing, water heaters, leak detection and repairs, camera inspections, crawl space recovery, landscaping, drain cleaning, basement waterproofing & repair of bowed walls.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

3.216 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
38%
4
25%
3
19%
2
0%
1
19%


Rating CategoryRating out of 5
quality
3.3
value
3.2
professionalism
3.1
responsiveness
3.1
punctuality
3.2
Showing 1-16 of 16 reviews

Philip S.
04/2020
5.0
structural engineer, foundation repair
  + 0 more
Gave honest assessment that house did not require structural support.
Description of Work: N/A

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donald W.
04/2020
3.0
structural engineer, foundation repair
  + 0 more
I was satisfied with the field workers and supervisor, they worked hard and were very polite. However, the manager was difficult to deal with and tried to add additional work after the engineer developed the repair plan. Also that manager brought 6 extra people in and they sat around all day doing nothing all day. If there was that much fluff in the project cost I would have rather had a discount . I knew I was paying for those people so there is a problem with management. That same manager wanted me to tear out the staircase going from the basement to the 1st floor. That would have been a huge job. The field engineer did not see the need so we did not do it and the work was completed. Finally that same manager tried to revise the cost estimate which would have charged us twice for the same work for 3 supports. I contacted the office but [they were not very interested in my issues.
Description of Work: Foundation repair
Rating CategoryRating out of 5

Matthew W.
04/2020
5.0
foundation repair
  + -1 more
Did not need leveling at this time. They were very honest.
Description of Work: Inspection
Rating CategoryRating out of 5
Yes, I recommend this pro

Deborah C.
04/2020
5.0
basement waterproofing, foundation repair
  + 0 more
A pest control company tech advised me the craw space was wet and moldy. Pest control offered to repair it for a very high fee. Olshan rep came, thoroughly inspected the craw space and informed me all he found was dust in a space that had no sign of moisture or mold. Olshan is a company with high standards and integrity. I highly recommend them.
Description of Work: N/A

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Claudia T.
04/2020
1.0
basement waterproofing
  + -1 more
So far so good. Waiting to see what the hot and humid summer will bring as far as condensation.
Description of Work: Encapsulation of my Crawl space.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$6,000

Georganne M.
04/2020
3.0
foundation repair
  + -1 more
I will never recommend them.
Description of Work: Foundation
Rating CategoryRating out of 5

Drafts M.
04/2020
5.0
foundation repair
  + -1 more
They did GREAT.
Description of Work: N/A
Rating CategoryRating out of 5
Yes, I recommend this pro

Brenda B.
04/2020
5.0
foundation repair
  + -1 more
I was happy with the information.
Description of Work: I called for estimate, anticipating a big repair. The gentleman they sent, was very helpful and said I did not need a repair just a preventative and walked me thru everything I did need. Showed me what and where i needed to address water issues, and if i did these things I it would turn the water coming toward foundation. I feel like he REALLY had my best interest in mind and wasn't out to do an unnecessary repair. I REALLY APPRECIATED that.. I would recommend them/him to anyone. Felt like they/he was honest with me. BTW, his name was Wayne Brown

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike S.
07/2015
5.0
foundation repair
  + -1 more
They were just really honest with me about everything. I couldn't ask for a better company to come out to talk to me and be honest with me.
Description of Work: They just came out to look at the house and told me what I needed to do.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LISA B.
11/2012
4.0
foundation repair
  + -1 more
Regardless of the price we felt that it had to be done. We have a lifetime warranty with them. They are very quick and have done two jobs for us so far. They were good about digging under the house so as not to disturb any plants. The only concern I have was that when we needed them for the second job, which was an bit of an emergency, it took us about a month to get on their schedule.
Description of Work: They secured the foundation for us in areas that were weak. They also put support across the floor joist to firm it up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$10,000

Cindy R.
03/2012
3.0
foundation repair
  + -1 more
They were all very nice. It took them awhile to call me back for the first visit and nobody called me back this last time.
Description of Work: They jacked the house up, told us that they would monitor it, it started to sag again, they came back out and said they would have to charge me $1500 more

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0

$8,000

Jennifer T.
09/2011
1.0
foundation repair, structural engineer
  + 0 more
In early 2010, I was having foundation problems with my home. In January 2010, I contracted with Olshan Foundation Solutions to perform leveling and stabilization processes to the structure of my home. I did this to alleviate the doors, the front door specificially, from shifting to the point that they would not shut and latch properly and to alleviate cracks from appearing in my walls. During the consultation, I asked two very specific questions regarding the solutions Olshan was suggesting. The first question was, "Will this solution PERMANENTLY correct the problem of my home shifting to where the doors do not shut and latch and to where the walls will no longer crack?" The answer I received was an emphatic, "Yes!" The second question I asked was, "Does the age of my home, since it's roughly 70 years old, prevent the solution you are suggesting from being a PERMANENT fix?" The answer I received was an emphatic, "No!" Olshan Foundation Solutions came to my house in February 2010 and performed the work. In July 2010, I began having problems with the work Olshan performed. Among these problems, my front door was not shutting and latching again. I had to remove the strike plates from the door frame so I could lock the front door. The screen door was rubbing the frame and making a horrible sound when you opened it. The doors in the back bedroom were not shutting properly, and last, but certainly not least, I started seeing new cracks forming in my walls. In July 2010, when I called and reported these problems it was August, approximately one month, before anyone was available to come out and fix the problems. When Olshan's crew did arrive in August, I had to schedule yet another appointment, which was another 30 days out, for them to come out and adjust the piers underneath my home. I need to note that there was a year warranty with their services, so this just ate up rougly 60 days of my warranty time. In October 2010, I began having problems again. I had to call Olshan THREE times before even getting an appointment for service this time. Olshan does not have these October phone calls documented, but I did make these calls and the calls do show up on my October 2010 cell phone bill. And I need to note one other thing. In October, I began asking for assistance from the general manager and/or the account representative who sold me the job and was told, in not so many words, it was doubtful that would take place, and if it did take place, it would take place on a day and at a time that was entirely convenient to them. Absolutely unacceptable customer service if you ask me. Olshan did return to my home in October 2010. Once again their crew crawled underneath my home and gave these piers a turn or two and were on their way. I need to make clear, I began asking specific questions at this time as to why the problems I had hired them to fix were coming back. Especially when I was told these problems would be resolved with their products and services. It was appearing to me that their $3500 solution was, infact, not a solution at all. The response I received from the ladies in the office was absolutely no comment at all. I posed this same question on multiple visits to the crew Olshan sent to my house. On one ocassion I received a shrug of the shoulders. On another ocassion I received a reason something to the extent of my house is light and the wind can cause it to shift. My thoughts to this, huh? What? Seriously? I don't think so!! In early March 2011, I once again began having problems with the front door not latching. Also at this time, I have a closet door in the second bedroom that was not catching when it was shut. Knowing the warranty period had expired by this time, I hesitated calling Olshan back and decided to simply adjust the strike plates on the front door frame to match up with the dead bolt and door knob. In May 2011 when I began having problems, yet again, I decided to call Olshan. I was told they would pull my file and get back with me. The return phone call never happened and a week later I was calling Olshan again. They came out and adjusted the piers, again! In July 2011 I was having problems, again! This time I finally did get the attention of the general manager. The general manager came out to my house in late July 2011. During this meeting he walked around my home taking pictures and putting a level to various parts of the house. During this visit I pointed out to the general manager, specifically, how some cracks I had spackled had come back through the spackling. His comment on this was, "You can't just spackle cracks, you have to cut the drywall out in these places and replace it with new drywall." Excuse me? Really? I did not buy that for one single minute! That meeting was left with the general manager saying he would have a proposal to me in a reasonable amount of time stating what Olshan was willing to do for me. I did receive that proposal. Olshan offered me $200 to fix my front door or to use however I saw fit. Not quite sure what $200 was going to fix if the $3500 I spent did nott do the job when they said it would. That offer was absolutely, positively, without a doubt insulting and unacceptable on every level. Needless to say, I did not accept that offer and am still in the process of fighting with Olshan over this. The bottom line for me is, I paid Olshan Foundation Solutions good money to resolve foundation problems I was having with my home. They promised a PERMANENT solution to the foundation problems I was having with my home. The PERMANENT foundation solutions they promised turned out not to be so permanent. Now, I am out $3500 and still having the same problems I was having when I called them in January 2010. Not to mention there are additional damages to the walls of my home, which I will have to fix. All I can say is this. I hope this report helps someone out there from being taken to the cleaners by Olshan like I was. Research, research, research people!!! I looked Olshan up on the BBB and I thought that was enough. Olshan had only two complaints at the time and the complaints showed being resolved amicably. The report also stated their rating was an A, I do believe. If only I had put into a google search engine "Olshan complaints." (I found something on YouTube as well.) The wealth of information I would have received to their dealings and wheelings would have been priceless, and it would have saved me $3500 and a superior amount of aggravation and frustration.
Description of Work: In early 2010, I was having foundation problems with my home. After a consultation with one of Olshan Foundation Solution's account representatives, I hired Olshan Foundation Solutions to perform leveling and stabilization processes to the structure of my home. I had this work performed to alleviate the doors, the front door to my home specifically, from shifting to the point they would not shut and latch properly and to alleviate cracks from appearing in my walls. The solution Olshan suggested and the service Olshan performed was to reshim areas under my home using 5,000 PSI concrete blocks as a base and an adjustable pier on top of that. My home is approximately 840 sq ft, and they used seven of these concrete blocks and piers to reshim the entire 840 sq ft. All the while, stating that these seven shims would PERMANENTLY fix the door shifting and wall cracking problems in my home.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$3,500

Barbara S.
02/2011
4.0
foundation repair
  + -1 more
If you have water in your basement, or any kind of water problem, they will come out and fix it. They will go underneath the house and fix the crawl space problem. I don't have a water problem anymore. The only thing about that job was, they ran the water that came out of the gutters into my yard which was fine and I had no problem. But in order to do that, they had to dig up my yard, lay down the pipe and leave a hole in the yard. So I've got 4 holes in the yard and I really don't like that. I didn't anticipate that I was going to have holes in my yard. It's still like that because they were trees in the way. As far as leveling this house and putting that pump in and all of that, I felt so sorry for those guys. It was in February with the cold and snow, and they were here till after dark getting this house leveled up. The people who actually did the work didn't speak a word of English. The phone man, although he was Mexican, he did speak English. He understood and of course he had to deal with the workers. The work that they did for $11,000, is a lot of money, but the earned every dime of it. My mother died in February, and the day that they came out to talk to me about the job, to tell what they were going to do and how much it was going to cost and etc., was the week of her death. So family was coming in and they excused themselves because they realized and left and came back a week later after the funeral. The person who grades them came with them, so they were on target with their professionalism because they were being graded. The houses across the street are way above on the hill. The water runs down those hills and sits right underneath my house. I knew that I had a problem, I've been here 30 years but I didn't know that it was acute as it is. They also told me that the house was beginning to float off the foundation. I don't hear the pump but I know that its working because there is no water.
Description of Work: I have a water standing problem under my house. They had to pump water out in rivers just to go underneath the house and fix it. They put a sump pump in and put levelers underneath the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,159.98

SARAH N.
01/2008
1.0
basement waterproofing, drain pipe, remodeling
  + 1 more
The crew showed up late on the scheduled date. Only the foreman spoke English, and his was very poor. The original crew tore up my vapor barrier with no intention of replacing it, and tore some of the insulation on the flexible ductwork under the house. After they installed the supports the foreman told me that when they adjusted them to level out the floor, some of our floor joists might buckle under the pressure. I don't think this actually happened, but I should have been warned of this possibility before I agreed to have the work done. The drainage system was a disaster. After the first heavy rain the soil over the pipes and around the drain tiles washed away, and my crawlspace was full of water. I didn't get a call back for about week, and then only after I emailed the corporate HQ with pictures. After that it took two visits for them to finally figure out what the first crew had done wrong. It took weeks for my crawlspace to dry. I'm worried we may have problems down the road.
Description of Work: Olshan installed two floor support beams in our crawlspace and a drainage system around our foundation.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$4,500

06/2006
4.0
mudjacking
  + -1 more
Olshan gave me an estimate that was the best price. I am very satisfied with the job that was done. The customer service people were excellent. I had a little trouble communicating with the workers as they did not speak English.
Description of Work: Olshan had to jack up the house and haul away dirt. The house was settling on one side resulting in a cracked foundation and drywall. The window seals were also in bad shape.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$5,000

OTIS D.
06/2006
4.0
mudjacking
  + -1 more
I had good experience with Olshan. The work done was as good as it could be. I appreciated the speed and friendliness of the company. I am confident in their work, and would recommend them to others.
Description of Work: The foundation on my home had shifted and needed to be fixed. Olshan Foundation Repair jacked up my home and fixed the foundation to get my home level again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$8,150

    Contact information

    103 Mallard Dr, Hendersonville, TN 37075

    http://www.olshanfoundation.com

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Foundation Repair,
    Structural Engineering,
    Basement Waterproofing,
    Concrete Leveling,
    Drain Pipe Installation,
    General Remodeling,
    Water Heaters,
    Plumbing,
    Landscaping

    FAQ

    Olshan Foundation Repair is currently rated 3.2 overall out of 5.
    Olshan Foundation Repair accepts the following forms of payment: American Express,Discover,MasterCard,Visa
    Yes, Olshan Foundation Repair offers free project estimates.
    No, Olshan Foundation Repair does not offer eco-friendly accreditations.
    No, Olshan Foundation Repair does not offer a senior discount.
    No, Olshan Foundation Repair does not offer emergency services.
    Yes, Olshan Foundation Repair offers warranties.
    Olshan Foundation Repair offers the following services: Foundtaion repair, plumbing, water heaters, leak detection and repairs, camera inspections, crawl space recovery, landscaping, drain cleaning, basement waterproofing & repair of bowed walls.

    Contact information

    103 Mallard Dr, Hendersonville, TN 37075

    http://www.olshanfoundation.com