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Helping Hand Appliance Repair

Appliance Repair, Appliance Repair - Small

About us

We provide in home appliance repair on all major appliances. We are factory trained, and authorized by;Whirlpool,and Maytag, for all warranty and out of warranty repairs. We do out of warranty repairs on all major brands.We are located in the Hendersonville TN area. We service all of Sumner county TN. You can reach us at our office at 615-824-6442. We will be more than happy to answer any questions you have, and schedule service for all of your appliance maintenance and repair needs. We accept;,check, visa and master card, and cash. We also work with several home and extended warranty companies call and see if we work with yours. Our service call is $74.95. We have a flat rate labor fee. If your appliance just needs a simple part replacement all you will pay is the service call fee and cost of part. On bigger jobs i.e.; refrigerator compressors, washing machine transmission and others we have a flat rate as well. We look forward to hearing from you soon.

Business highlights

25 years of trusted experience

Services we offer

repairs on all major appliances: washers, dryers, dishwashers,ranges,cooktops,wall ovens, microwaves,refrigerators,and icemakers.

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

Check
MasterCard
Visa

Reviews

4.811 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
9%
3
9%
2
0%
1
9%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-11 of 11 reviews

Brandy S.
07/2018
5.0
appliance repair
  + -1 more
Keith was prompt with the part and the service. He definitely knows what he is doing!
Description of Work: I needed a new part for my washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$108

Marissa W.
11/2016
5.0
appliance repair
  + -1 more
Awesome!!!! He was very professional and knew right away what the problem was fixed within thirty minutes. Great price! Would absolutely use again!
Description of Work: Refrigerator not cooling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$96

m B.
09/2016
5.0
appliance repair
  + -1 more
Keith squeezed our refrigerator repair into his busy schedule. From the time he arrived he got to work and explained how things operated and why he was checking them. He eliminated most of the possibilities, put everything back together and told me what to do while we were following up on the last one. He called me 2 days later, right when he said he would, to get the results and left the decision up to me. Spend more money on a repair that may or may not work, or put that money towards a new one. I chose a new one and was very confident in Keith's knowledge and experience. His service call charge is very reasonable and lower than any other that I'm aware of. I was going to try to fix it myself, but am so glad I didn't. I have already recommended him to a friend and will call him the next time I need an appliance repair.
Description of Work: Keith inspected and evaluated all the possible causes of lack of freezing in freezer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Connie S.
08/2016
5.0
appliance repair
  + -1 more
we set an appointment, he came out with in 2 days, was prompt, professional, friendly. I would recommend this business to anyone, you will be pleased.
Description of Work: He charged me $ 109. this includes a service call, and a part that was replaced! I had another estimate, that was over $180. Plus tax

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Jennifer D.
09/2014
5.0
appliance repair
  + -1 more
keith arrived on time and was professional and courteous. he took the time to explain the issue with the fridge so we woukd know how to address the issue in the future.
Description of Work: fixed refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Gerald D.
08/2014
5.0
appliance repair
  + -1 more
Keith showed up on time, had the parts I needed on his truck and fixed my washing machine.
Description of Work: Keith met our needs promptly, was on time, courteous, extremely knowledgeable and had the parts we needed on truck. He was here and finished in less than half an hour. I recommend Keith without reservations as a first rate repairman.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$134.9

Carolyn H.
07/2014
1.0
appliance repair
  + -1 more
He did not seem to know anything about my Maytag Washer even though he has Maytag listed on his vehicle as what he services.
Description of Work: He came out, looked at my Maytag Washer and said he did not know anything about this washer and left. I then called Sears who came out and was very professional, found the problem and fixed it for less money!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$75.95

Heidi C.
06/2014
5.0
appliance repair
  + -1 more
Keith from Helping Hand Appliance was wonderful. They contacted me right away after I sent a message via Angie's List. I missed their call that day, but called back the next day to schedule an appointment and he said he could come out that day to fix it. He was on time and got my washing machine up and running in no time for a fair price. He also helped me with my dryer too even though that was not what I had called him for. He did a great job, was friendly and honest. I would definitely use Helping Hand Appliance again and have recommended them to friends and family! Excellent service!!
Description of Work: fixed my washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$144

LOIS R.
07/2013
3.0
appliance repair
  + -1 more
Called another repair service.
Description of Work: Hours of operation were listed as opening at 9am. Called 9:09am and got a recording. Nothing further.

Rating CategoryRating out of 5
responsiveness
3.0


Response from Helping Hand Appliance Repair
I apologize we were unable to answer your call. Our staff may have been on the phone assisting another customer. Please let me know if our voicemail did not pick up so that we can fix that problem. We strive to answer each call and return all messages to best serve our customers. Early mornings and late afternoon are the busiest times for our phone lines if you reach our voicemail please leave a message and we will return your call promptly. You may also contact us by email or our website for all you service related questions or needs. Email address: helpinghandappliancrepair@comcast.net Website: helpinghandappliancerepair.com Thank you, Helping Hand Appliance Repair

Jean G.
04/2013
4.0
appliance repair
  + -1 more
Very professional, congenial, and performed the installation seamlessly. Very knowledgeable about variances by brand. At the end he found a filter and handed it to us and said we can usually just install by unscrewing a few screws inside the microwave and left it with us. We found no such screws or placement for the filter was found. We decided it must be for external exhaust (our microwave could either internal or external). The microwave has performed perfectly and seems very secure.
Description of Work: He installed a microwave over our range for us.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Corrine B.
02/2012
5.0
appliance repair
  + -1 more
Mr. Puckett was prompt, polite, and did a fantastic job of repairing my high-end dryer.
Description of Work: He dismantled the unit, found the problem, showed me where the top loading dryer had slid off the tumble track, and where the release to open the lid had locked itself in place. He re-assembled the unit; test ran the cycles, and made sure it was running correctly. So Happy!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

    Contact information

    P.O. BOX 2734, Hendersonville, TN 37077

    www.helpinghandappliancerepair.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Appliance Repair - Small

    FAQ

    Helping Hand Appliance Repair is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: Closed

    Helping Hand Appliance Repair accepts the following forms of payment: Check,MasterCard,Visa
    No, Helping Hand Appliance Repair does not offer free project estimates.
    No, Helping Hand Appliance Repair does not offer eco-friendly accreditations.
    No, Helping Hand Appliance Repair does not offer a senior discount.
    No, Helping Hand Appliance Repair does not offer emergency services.
    Yes, Helping Hand Appliance Repair offers warranties.
    Helping Hand Appliance Repair offers the following services: repairs on all major appliances: washers, dryers, dishwashers,ranges,cooktops,wall ovens, microwaves,refrigerators,and icemakers.

    Contact information

    P.O. BOX 2734, Hendersonville, TN 37077

    www.helpinghandappliancerepair.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed