Pro Green Lawn & Landscaping

I've used ProGreen for 8+ years and have appreciated the reliable and meticulous level of service. I have a very unique backyard with different levels and a pool and it is not an easy yard to maintain (mower has to be picked up to reach certain areas) but ProGreen has performed all services extremely well. I also use them for mulching and leaf removal (I have a wooded lot and 50 bags of leaves is not uncommon in the fall). From a pricing aspect, I've been comfortable with ProGreen's prices and it's been years since my routine lawn maintenance rates have increased ($45 for mowing and edging). The owner of ProGreen is very easy to work with as I will call him to request specific work and he is always accommodating.

The services (when provided) were excellent. Coco, the one who usually provided the services, was just as nice as can be and I was super pleased with him and his partner. HOWEVER, the agreed upon monthly bill was NEVER sent, even after several requests. Mr. Metts usually responded to my messages about the lack of a bill promptly and would tell me he'd take care of it. Still, never got a bill. So today, I left my third and last message for Mr. Metts that my frustration with no bill was forcing me to sever the business relationship and to please send a bill to pay. My frustration was the and quot;monthlyand quot; charges were adding up (without a bill to pay) and they would be harder to pay in one, huge lump sum (that's why I needed a bill each month). He called a few minutes later and after I repeated my concerns, he launched into a PROFANITY-LACED, VERBALLY ABUSIVE TYRADE and ended the call with this statement; and quot;You're BAT-S!@# CRAZY, lady and I know now why you're single.and quot; Yes; Mr. Metts. I am a single female but I am certain I did nothing to deserve being treated with such disrespect and unkindness. He told me I could have written him a check any time. I tried! But I never saw Mr. Metts again after the initial and quot;estimateand quot; visit and I tried giving Coco money several times, to which he told me, and quot;talk to Mr. Bart about thatand quot;, so I'd call and leave Bart yet another message. The only issue I had with Bart Metts' company was not receiving a bill and because of that, I, as the customer, made a decision to end the business arrangement. I DID NOT deserve the verbal abuse Mr. Metts hurled at me. Again, the work that was completed by his workers was satisfactory but that one phone call was cruel and so, so wrong. NO, Mr. Metts; I am not and quot;BAT-S!@# CRAZYand quot; and you have no idea why I'm single; nor was that your business. You know nothing about me, except that I was a frustrated customer/neighbor who was struggling with a critically ill father and wanted to pay my bill. 7/19/2013 - I received a bill from Mr. Metts and all but two prices were inflated. The bill was dated July 1, 2013 with a note at the bottom to remit payment within 5 days (after it took him over 90 days to send my and quot;monthlyand quot; bill). Bill was postmarked July 18, 2013; seventeen days after the noted billing date. Sent payment of $405--broken down as follows: 2 mowings @ $40 (gave him an extra $5 for first two mows/trims because he said in the estimate it and quot;mightand quot; be more the first two times to get the yard in good shape); 5 mowings @ $35 (the agreed weekly cost of this service) and $150 for hedge trimming (was supposed to be charged @ $75 an hour but was charged $100 an hour instead). Two men worked just under 2 hours to trim hedges BUT, because Mr. Metts didn't show up for this job as he said he would, they missed cutting down the overgrown holly hedge next to the garage so, the work was incomplete. I was at home the entire time and clocked it at 1 hour and 50 minutes to complete. No scaffolding was needed as Mr. Metts had suggested therefore, the job didn't take them long at all. The bill was $480 and after correcting the itemized bill, I sent him $405. I lodged a Better Business Bureau complaint regarding the lack of monthly/timely billing and his verbal abuse on the phone the last time I requested the bill (July 16, 2013). Again, the complaint should not reflect the work his two men did. They were fast, efficient with their time, courteous and did a great job for Mr. Metts. Had Mr. Metts been a good businessman though, and followed a monthly billing scheduled as promised and not attacked me on the phone for asking for the bill, I'd have given the work an A. However, Mr. Metts was always quick with an excuse why he couldn't get the bill out or complete the work and acted like he was doing me some kind of and quot;favorand quot; when they did show up. My flower beds never got cleaned out; he never brought me the mulch he promised and, he never sent someone out to look at spraying weeds in the front yard. I was patient through it all right up to the end. On June 28th, I called about the bill (again) and was thrilled to hear him say he was sitting down and quot;himselfand quot; to get the billing straightened out that weekend and I would have a bill Monday (July 1). Again, I received the ONE AND ONLY bill July 19 (for 3 months of work) after filing the BBB complaint he probably received notice of on the 17th or 18th. It should not have taken a complaint to get a bill.

They are just very punctual and dependable. They do an excellent job. Our grass being cut to leaves cleaned out and blown to hedges being trimmed, they cover all bases.

They have been fantastic. They were here on time and did a marvelous job. They cleaned up and it looked beautiful when they left. I'm going to use them again.

I am very pleased with Progreen. They do a very good job maintaining my property and I love it when they come and neaten things up in my yard. If I could afford it I would certainly have them come and work on my yard every week. We have been using them for quite some time and we have always felt like valued customers.