We are a family owned and operated construction company located in the Memphis, TN area. We specialize in designing and creating outdoor projects (or as we prefer to call them, "Peaceful Settings") for your home. We exceed our customers' expectations on a daily basis. We are setting a higher standard in the construction industry by achieving a level of pride which ordinary contractors can only envision. We are a state licensed, bonded and insured Home Improvement Contractor.
Work was completed. However, there were deficiencies such as the quality of material and leaking roof. Tried for approximately three months to get resolution to the problems identified above. They came to the house a couple of time without fully resolving the problem. Company showed little interest in service after the sale. I ended up fixing the leaking roof myself.
I'm looking forward to my install very soon and again, as mentioned, they have gone out of their way to meet my needs based on what I desire for my patio. I would without hesitation use Peaceful Settings again in the future without seeking quotes/bids from other companies. Why look elsewhere when you can work with the best and be treated like the best!
Description of Work: I had in mind a custom project for Peaceful Settings and they have went out of their way to meet my needs! Looking forward to starting this small project soon with Peaceful Settings Construction and a larger project (pergola) in the future! Their customer service and friendliness can't be beat! I promise you that! I have never met a construction/landscape company with such friendly and professional personnel in the years I have been making improvements to my home. It's quite obvious that they are in the business to make the customers happy and not simply for the financial gains.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Patricia P.
10/2015
5.0
landscaping, hardscaping
+ 0 more
unknown
Description of Work: Overall, it was a good experience and I am really enjoying my covered Pergola. There were a few issues with the gutters leaking and it would have been better if sealing/staining was covered in the price.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$9,980
Gregory M.
08/2015
5.0
decks, hardscaping
+ 0 more
Kenny and John did a great job building our deck. They were very detail orriented and made sure everything looked the best it could look.
Description of Work: Built a deck for our above ground pool
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,325
Fatema G.
06/2015
5.0
hardscaping
+ -1 more
Didn't use them decided to wait until the fall to do the project... We had a family emergency to arise and had to postpone the job. But we will definitely will be using them to do our pergola ..
Description of Work: Didn't use them decided to wait until the fall to do the project... We had a family emergency to arise and had to postpone the job. But we will definitely will be using them to do our pergola ..
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,500
Walter O.
06/2015
5.0
hardscaping
+ -1 more
One word from beginning to end...outstanding!
Description of Work: Built pergola
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Sheila S.
10/2014
5.0
decks, hardscaping
+ 0 more
We hit a rainy period, but allowing for those days, the project ran on time, the crew was professional and courteous. The deck looks great. I had an idea of what I wanted, which elements (pergola, open benches, swing) but Ben did the actual design. They also built a dock launch at my lake edge for the kayaks. The fence has been repaired, they don't normally work on just fences, but did my repair as part of the larger project. The gate will be installed in a few days along with the bench seats, they ran just short of the Choice Dek to finish those.
Description of Work: removed old deck, replace deck using Choice Dek, added Pergola, repaired fence
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30,000
Response from Peaceful Settings Construction Co
Thank you!! It was a real pleasure to work with you as well. We hope you enjoy this new backyard makeover for many years to come!! Ben Richardson Owner - Peaceful Settings Construction Company
EDDIE D.
10/2014
1.0
patios
+ -1 more
They never followed up on what they said they were going to do. After I agreed on letting them do the job. I waited for months because they were so far behind, which i didn't mind because I was given a 10% discount. Then one of Ben's employees was supposed to get back with me on getting someone who does the wiring for them to give me an estimate on the wiring, which he never did. Then Ben called me and apologized for him not getting back with me. He had been out of town, and he had put too much on him to do. But now he was back in town and he would call an electrician himself and have him to call me. Well after that, an electrician called me shortly after Ben notified him and said he could come that afternoon to give me a quote. Well after canceling my doctor's appointment and rushing home, he never showed up. So I called him to see if he was still planning to come, if not, I had business I needed to take care of. Never heard another word from him or Ben. They wasted my time was all!
Description of Work: Patio Cover.
Rating Category
Rating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$8,200
Response from Peaceful Settings Construction Co
In response to the [members name] complaint.... I am Ben Richardson Sr, owner of the Peaceful Settings Company. We have been in business over twenty years, built over 2500 projects, and have never had a complaint filed on our company. We are known in the Memphis market as having the highest level of customer service, and the best quality of work. Because of these assets, we stay booked up months in advance. Before I went on vacation, instructions were left with our Foreman to visit with the [members name], finalize the plans, answer any questions, and get started on the structure. Our Foreman contacted me while I was gone and explained to me that the [members name] had thought the price included all electrical and painting. When we present our services, we explain that the price does NOT include electrical or painting, and we give the homeowners the phone numbers of businesses we recommend. We do not hire the sub-contractors. It is up to the customer to call, have them come out, discuss the needs, establish a price, and hire the electrician or painter. Our Foreman explained this to them. He offered to have the electrician get in touch with them, and was told that they "would have to re-think it”, and he understood that THEY would get back with HIM. Our Foreman never heard back from the [members name]. When I got back in town the following week, I called the [members name] to follow up. I spoke with [members name] and explained that I had been out of town. She told me that no one ever called her back the past week. To help resolve any misunderstanding, I immediately called the electrician, gave him her number, and he did call, and set up an appointment for 4:30 that afternoon. (The [members name] can only meet with someone after 4:30 or on Saturdays) I received a call the next morning from the electrician to let me know that he had missed the appointment due to an emergency call he had received while in route to her home. (He, the electrician, NOT Peaceful Settings, failed to contact the customer to let them know he had been re-routed.) He was reprimanded for not calling the customer, and was asked to contact her immediately. At the time this complaint was posted, I assumed all was well, and was waiting on the [members name] to get back with me with a “go-ahead” for the project. I was not aware that he had not re-visited with her. Instead of posting such a hateful negative review, (among all the "A” reviews on this site), I wish the [members name] had contacted me first and we could have resolved the issue.
carolyn S.
08/2014
5.0
patios
+ -1 more
They were the highest but also seem to be the most confident. But we have decided not to do anything yet. It was expensive. He was very professional, thorough, had wonderful ideas. The pictures online of the previous work were outstanding. It was a very thorough presentation. He outlined everything he would do, what we could do, bit of ideas that we did not know, and I was very impressed.
Description of Work: We got an estimate from Peaceful Settings Construction. They got to go with over the patio.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Suzanne W.
08/2014
5.0
hardscaping
+ -1 more
I contacted Ben with Peaceful Settings in March, 2014. He came to the residence, took measurements, and gave me a thorough explanation of the work they could do and the options. There are four options on the style of pergola and we choose the mid priced one. Due to the high demand for Peaceful Settings, our pergola could not be built until July, 2014.. The workers showed up July 3, 2014 to start the work and did a great job getting the structure built in two days, including working on July 4 to get the job done. The only reason why I gave them a lower rating on professionalism is that one of the workers parked in our neighbor's grass and another blocked in a neighbor's driveway. Just little things like that the workers need to be aware of. We are super happy with the work performed and the quality of the work. Our pergola is very large so pricing is based on size. If you want the pergola stained or electricity added to it for ceiling fans and lights, this work is not done by Peaceful Settings.
Description of Work: Built a pergola
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
kathryn L.
02/2014
5.0
landscaping
+ -1 more
We are very pleased with how the project turned out. Contractors very professional.
Description of Work: Arbor.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
SALLY N.
06/2013
5.0
hardscaping
+ -1 more
Worked was scheduled, and due to an incredible amount of rain in our area, installation had to be delayed a week. This was entirely understandable and out of Mr. Richardson's control. His crew arrived on the newly scheduled date, and they were on time. Punctuality seems to be a problem for some workers in today's market, so I appreciated that Peaceful Settings showed up when they said they would. The crew was totally professional, and if I had a question about the installation, they did not mind the interruption. They cleaned up the work site, and put all the patio furniture back in place. I would definitely recommend Peaceful Settings and would not hesitate to use them again.
Description of Work: Removed old pergola and installed new pergola which was an exact duplicate of the original one's design, per our request.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Judith S.
07/2012
5.0
decks, hardscaping
+ 0 more
The first pergola was built off the back of our home and had a covered roof. Post holes were dug (2 hrs) and city had to inspect. The covered pergola was erected (1 day). Electrician put in wiring for three recessed lights and two ceiling fans. City had to inspect electrical work. City approved, lights, fans were installed. Workers came back and boxed in ceiling fixtures (2 hrs). Pergola completed. The second job was an open pergola over a custom fireplace in the backyard. This was completed in 1-1/2 days. Post holes had to be dug (2 hrs), then wait for city inspection before proceeding. Once approved by city, the workers were back and the job completed (1 day).
Description of Work: Could not have been more satisfied with this company and the owner Ben Richardson. Completely professional in everyway; consultation, quotes, workers, cleanup, and of course the finished project. There were no delays due to the company. Any delays were weather and waiting for city inspection. All work was completed within required guidelines and approved. No rework needed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
michelle P.
07/2011
5.0
landscaping, hardscaping
+ 0 more
I didn't use them. It was a free estimate. They were fine. They were prompt and thorough. The price was high. I didn't get too many other estimates to compare it, but it just seemed high. He was very nice and professional. He did a good job. I would consider using them in the future if I could afford it.
Description of Work: I got a quote from Peaceful Settings Construction Company for a covered arbor.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeff G.
06/2010
5.0
decks, landscaping
+ 0 more
They had done exactly what I asked them to do. They knew what they were doing. I have recommended them to others too.
Description of Work: I used Peaceful Settings Construction Company to put a cover over a pergola that they had built for me.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lisa W.
09/2008
5.0
decks, landscaping
+ 0 more
He has a team of people and they do good quality work. They worked in a timely manner and finished in great time. He and his workers are very professional. We had them do extensive work and they did a great job.
Description of Work: He came to our house and replaced decking and structural supports on five levels of decking. He also built a pergola for us.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pavers and Hardscaping,
Landscaping,
Decks and Porches,
Patios,
Decorative Concrete,
Garage and Shed Building
FAQ
Peaceful Settings Construction Co is currently rated 4.8 overall out of 5.
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Peaceful Settings Construction Co accepts the following forms of payment: Check
Yes, Peaceful Settings Construction Co offers free project estimates.
No, Peaceful Settings Construction Co does not offer eco-friendly accreditations.
No, Peaceful Settings Construction Co does not offer a senior discount.
No, Peaceful Settings Construction Co does not offer emergency services.
Yes, Peaceful Settings Construction Co offers warranties.
Peaceful Settings Construction Co offers the following services: Decks, pergolas, gazebos, pool decks, bridges, piers, docks, storage buildings, garages, stained & stamped concrete patios & concrete driveways.
Metal awning, alumimum sun-rooms or alumimum covers