GARDEN SPAS & POOL

I used their internet service request form. Didn't get any response. Called in and was told they would get back to me, they didn't. Finally got a response to my internet service request. They want me to PRE-PAY for a service call which I promptly responded to them, "NO WAY". Not my idea of how to run a customer service operation.

We had been shopping for a new grill and had visited GS&P to discuss the Green Egg. The salesman answered all of our questions and we decided to go back the next day to make the purchase. A gentleman who I think is the Manager or Owner helped us and began rgistering us fir the purchase and the warranty. When he asked where we would want the unit delivered and set up, we said the back yard. He then asked how you get from the driveway to the back yard and we explained that we have a landscaped path with large stepping stones surrounded by crushed stone. The man immediately informed us that they would not be able to make the delivery because the unit is heavy and it would be hard to transpport it on the path. I offered to take delivery while I was home so I could help as I had transported heavy loads on the path many times. He fumbled a bit and finally said that he wasn't going to be able to help us. We were ready to spend north of $1,500 and he actually let us walk out of the store because of his inability to deliver the unit!!! We have since gone to a different dealer and are going to have them deliver our new grill and set it up. The delivery charge is $10 higher, but they send two people and are quite prepared to tranport the 250lb unit on the path (I have a garden cart and have rolled loads of 250lbs to the backyard myself, which I shared with the Manager) . So...unless you have a paved sidewalk leading to the exact spot that you want your grill set up, you may want to shop elsewhere.