DESIGNER BATHS AND KITCHENS

We chose this company because my parents had previously used them and had nothing but good things to say, though they warned us that they were among the most expensive. We met with the owner/designer to go over the plans, schedule a start date, and pay the deposit. We were told the work would take about 2 weeks. The start date was scheduled a couple of months in advance, which should have given plenty of time to order everything. Instead, the job took 6 weeks, mostly due to backordered items or items that hadn't been ordered in the first place. We had no schedule, so we often had no idea when someone might be coming to do work. Everyone was very nice and we were fairly comfortable with them in our house, even when we were not there. But, ultimately we paid top dollar for mediocre work. The tiles are crooked, the drywall has mud caked in the corners where they failed to sand properly, the corners weren't taped but caulked instead, but some of the corners were forgotten and I had to go back and fix them before I could paint. Most of the nail holes weren't filled, and there were several gaps in the door frame and between the vanity and the tile where they forgot to caulk. Also, they broke the window sill but left it in place until we pointed it out and asked them to fix it. Most recently we asked them to move the soap dish in the shower because it was placed too high and my husband kept hitting his elbows on it. They eventually came over to fix it, but they still charged us for the work. In general everything looks okay, but for the price you expect more quality. I repeatedly got the feeling that this job just wasn't very important.

We started in the spring, ordered cabinets for one area that were to be in within 3 weeks. Nine weeks later they came in and were installed. They assured me that rarely happens and would not happen again. We had other construction going on so I waited until the fall to complete the bigger part of the bath remodel. I paid/ordered cabinets in October with plans to do all the prep work needed so when they came in again within 3 weeks, they could be installed. I called several times over the Holidays, they didn't start the prep work. January I heard back. We started the work in February, tearing out is quick and easy. They do not have in house workers, they sub-contract everything out, we're at the mercy of waiting for various workers to get around to doing what was needed. It's mid April and the work is not complete, they're not sure when the cabinets can be installed, they're waiting to hear back from an installer. They do not paint.