Custred Insulation

Wonderful experience.

Went great. Glynn offered some advice on who to help me with an insulation issue which also required a good deal of carpentry / drywall work. He has gone out of his way to help get me to the right people. I will certainly contact him in the future for any insulating work that I need done.

Glynn came out to my house to give me an estimate. He was kind, respectful, and easy to talk with. Even though his company technically could do the work we need, he let me know that it is not their specialty and that we may be more satisfied going with a different company. He volunteered to put me in touch with the right people and proceeded to take the time to make several phone calls to his contacts to find out who I should be working with. Even though Custred Insulation probably won't be making any money off of us (this time around), they went out of their way to be helpful. I will add that I am a woman on the younger side, and Glynn was the first contractor / handy-person to visit my home in the last year (and there have been many) who did NOT speak down to me or make inappropriately sexist comments. My brief experience with Custred Insulation is that they are pleasant, helpful, honest and respectful folks.

We had our current 40 year insulation removed from the attic prior to having new heating unit installed. Other insulation companies said they do not remove insulation, only install. After having heating unit installed, Custred came back and blew in new insulation, put in a thermal cover at the top of the pull-down stairs to prevent heat leakage and also put covers over the attic lights. Glenn Custred responded immediately to my first call, had an excellent demeanor, was very thorough and we were extremely pleased with his work. We like working with local companies and, since Glenn and his wife bought the company from his Dad, we felt like they have an interest in providing excellent long-term customer service.

The day of the work, Glynn's workers called to let me know that they were on the way and arrived on time. They were mindful of covering up my carpet and cleaned up everywhere they worked afterwards. Two men worked consistently and finished all the work in one day. They were friendly, polite, answered questions, and explained things well. NES scheduled an inspection of Custred's work on another day. In order to receive a rebate as part of TVA's program all work had to be inspected and approved. Custred sent his workers on the day of the inspection in order to make sure that all work had been done satisfactorily so that I would receive the rebate. TVA made a few minor suggestions and Custred's men completed the work that day. I was able to qualify for the rebate because of their attention to the repairs on the spot.. Finally, I requested that Custred add insulation in two small places that were omitted in the basement. Because they did not have the insulation with them that day, it was done on a day that was convenient for me. I was very satisfied with the work and Custred's ability to problem solve in a practical and cost conscious manner.

After a little difficulty getting in touch with the owner, he came out and looked at my project. He made some suggestions that helped make the insulation that I had planned more effective. He used some of the materials that I had purchased and added some that he special ordered. The project was completed on the schedule that we had set. His worker arrived on time, worked steadily, and completed the work efficiently. He also pointed out some electrical issues that needed to be addressed before final completion of the project. Custred cleaned up the work area and hauled away the debris that they had generated. Their price was very reasonable and the service was professionally completed. I would definitely use them again.

I am very please with his service and overall professionalism. His quote was timely and not over priced, and he was able to work us into his schedule on our needed date. Glynn and his crew were very nice and were neat in the work. While they were in the attic they found some holes in the duct work and actually taped the holes up. Big thumbs up for Custred Insulation!