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LOWES

Doors, Carpet Sales and Installation, Countertops and Backsplashes,


Services we offer

BOOKS & CD'S, CLEANING, GARDEN CENTER, GREENHOUSES, GRILLS, HARDWARE, LADDERS & SCAFFOLDING, OUTDOOR LIGHTING, OUTDOOR LIVING, OUTDOOR POWER EQUIPMENT, PAINT & STAIN, PATIO FURNITURE, ADHESIVES, BATH, CABINETS & COUNTERTOPS, FANS, FAUCETS & FIXTURES, FLOORING, FURNITURE, HEATING & COOLING, HOME DÉCOR, LIGHTING, SAFETY & SECURITY, WATER TREATMENT, APPLIANCES, BUILDING PRODUCTS, TOOLS.

Reviews

4.627 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
22%
3
4%
2
4%
1
4%


Rating CategoryRating out of 5
quality
4.5
value
4.4
professionalism
4.6
responsiveness
4.5
punctuality
4.5
Showing 1-25 of 27 reviews

Claudia K.
06/2016
4.0
home improvement stores
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
value
4.0
professionalism
4.0
responsiveness
4.0

Yes, I recommend this pro

Ning W.
02/2016
5.0
buying services
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Betsy S.
12/2015
4.0
carpet installation, ceramic tile, countertops, doors, flooring contractor, gutter repair, replacement windows
  + 5 more
unknown
Description of Work: They delivered my diswasher on time. The |Only problem I had was the receipt came seveyral weeks |After the dishwasher was delivered. |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$379

andrew H.
11/2013
2.0
window treatments
  + -1 more
They completely jacked up the order and it took 3 times of me going up to the store to get it right, as it could not get solved over the phone. Then when everything was ordered they mis ordered 2 of the blinds. The installers that came left all the mess( tags off the blinds and wood dust from drilling). All over the place.
Description of Work: I ordered blinds for my entire house through lowes.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

$1,500

Scott H.
09/2013
5.0
gutter repair, replacement windows
  + 0 more
The window installation was about $7,000. The person that came out was really wonderful. He really took his time. We had spoken with him a little bit earlier, maybe a few months ago but it wasn't like he was hounding us to get our business but he did check back to see if we made any decisions and actually we're considering going with Lowe's or one other company.
Description of Work: We got a quote from Lowe's for windows and gutters 2 weeks ago.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Kurt S.
07/2013
5.0
carpet installation, flooring contractor
  + 0 more
Can't say enough about the great sales people in the flooring department at this store. They were all very knowledgeable and responsive. Went to home depot first and ended up at Lowes because of about $300 difference in savings for similar materials. The only negative was that the installers they used could have done a little better jog of cleanup, left reminents in the kitchen and didn't ask me where to put the extra materials or didn't remove some all the quarter round they took out. They did a good job on the install but this was a small thing.
Description of Work: installation of careting, vinyl and laminate in my rental townhouse

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,800

Jared B.
05/2013
5.0
doors
  + -1 more
The contractor was really good and efficient. They were easy to work with and I would use them again in the future.
Description of Work: Lowe's is where I purchased a door and they had a contractor to install it for me in September or October.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Larry B.
05/2013
5.0
ceramic tile, countertops
  + 0 more
I give LOWES an overall rating of A. We bought out carpet from them too a few years ago and they provided a contractor. They were good on that.
Description of Work: We got bath tiles and we got a counter-top picked out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Robert M.
05/2013
5.0
doors
  + -1 more
Excellent. Showed up on appointed time and was very neat during the installation.
Description of Work: Provided estimate and then installed two storm doors.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$657

Karen A.
01/2013
5.0
appliance sales
  + -1 more
they came to my apt and installed both items in good time/ they were very informative about the warranty of the appliances and also on the instructions on how to use them. they were very friendly and courteous
Description of Work: i ordered the washer and dryer online and they came out and installed them both for me/ I was very impressed with them and the job they performed. I will definitely use lowes again in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Gertrudis C.
12/2012
5.0
home improvement stores
  + -1 more
when the cashier helped me load them in car, he suspected one was broken. Took it upon himself to replace the lamp. Great customer satisfaction
Description of Work: bought 2 new floor lamps

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Larry B.
03/2012
5.0
countertops
  + -1 more
I go there about once or twice a month. It's close to home, and their competitive with their prices.
Description of Work: I picked out a counter top.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

NEIL H.
01/2012
5.0
appliance sales
  + -1 more
We felt like they did a very good job.
Description of Work: They a new dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$422

Jeremiah M.
07/2011
4.0
carpet installation, flooring contractor
  + 0 more
Purchased carpet and pad for 3 bedrooms, 1 bonus room, and 1 stairs. Price was good and the quailty of the carpet is nice. We got the and quot;off the rackand quot; carpet and it was about $1 per sq foot. They do charge you for ripping up and hailing away so in the end it was about $2200 for the carpet, the premium pad, and the install/haulaway. Installer was on time and worked quickly to get it done. Was very impressed with his professionalism. One thing you need to make sure you do is go to the post office and pick up a and quot;Change of addressand quot; kit. Inside is a 10% coupon. It was a HUGE saver. You can even apply the coupon after the fact so if you are reading this and have already bought take your coupon and receipt in and get you some money back!
Description of Work: Approximately 1000 sq/ft of carpet in 3 rooms, 1 bonus room, and 11 stairs. Carpet and pad where installed.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Sally C.
04/2011
4.0
carpet installation, doors
  + 0 more
After the initial appointment at my house, I went to Lowes to pick out carpet and pay. That whole process was long and tedious, due to the fact the salesman couldn't get his computer to work properly. We had to do it manually, then he had to call someone to help him, once again, with the computer. (It all appeared to be a common place occurrence) Then came the day of installation. They were supposed to come install the carpet around 10:00am.. I took the day off to be there. After being an hour late, I called Lowe's, they had no clue why their crew had not shown up. They said they would check and call me back. About 20 minutes later they called and said the crew were at Lowe's loading up the truck and would be there soon. They FINALLY arrived about an hour later with no real explanation. From that moment on, though, those 2 guys worked like crazy. Removed the carpet and installed the new. They did a beautiful job and I love my carpet. BUT, I thought the price was really high when it was supposed to be free installation (there were all kinds of little charges). I did not think any of the people I worked with were professional. As a matter of fact, they seemed to be kind of clueless.
Description of Work: Removed old carpet and installed new in my living room.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
3.0

$1,700

CHRIS B.
04/2011
3.0
countertops, home remodeling, doors
  + 1 more
Once finally ordered, the counter tops were manufactured to specifications and arrive pretty much as promised. The installation was completed in one day and was done by knowlegable sub contractors who seemed to go the extra mile to satisfy.
Description of Work: Special ordered two new counter tops for bathroom vanities. It was very hard to get service in the store. They don't seem to have enough service representatives to allow them to sit down with you and go over your exact needs. The rep is continually interruped by other customers who also desire service within the plumbing dept. I attribute this as the cause for order delays and communication issues with regard to colors and specifications. Once finally received we were pleased with the product except for sink color. We also contracted for installation. This is subbed out to an independent contractor who did a good job but was unable to get some of the plumbing connections right. This required a call back and return visit. Lowes does stand behind their products and does give a complete satisfaction warranty. I have now had two istall jobs done and both times I was satisfied. They do follow up and seem to care if the customer is satisfied with the install but they really need to focus on in store issues such as customer service and knowledge of the products that they sell.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$3,000

Peggy D.
03/2011
5.0
ceramic tile, flooring contractor, hardwood floor
  + 1 more
The experience with them was fine. They did a good job. I had an idea what I wanted when I went to Lowe's. We were pretty much decided but they explained and answered any questions we had. They finished the job in 3 days. It was good. They put it in and they cleaned everything up. It looks good. We dealt with Lowe's the company and the actual installers. The installers were great.
Description of Work: Lowe's in Franklin installed wood floors and tile for us in our entire downstairs. They did 3 rooms and our foyer in wood and the kitchen in tile.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Roger B.
02/2011
5.0
replacement windows
  + -1 more
The weather was extremely cold and I was afraid that the windows would not be replaced, but to my delight, the gentlemen came in, replaced each window perfectly, with very little disruption and cold. Each window looks like it is original to the house and is beautiful and no longer drafty. We will always use Lowe's and their installation contractors. Highly professional.
Description of Work: Remove 21 old wooden windows then install vinyl double hung windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Joseph Z.
01/2011
1.0
doors
  + -1 more
They were amazingly incompetent, to the point where they brought in a brand new door that had holes in it. Not only did they get the order wrong for the door, but it didn't have a finish on it. They said they would finish it. When they brought it back, you could see sunlight through the door, because there were so many holes in the wood. I'm so glad I didn't have them take out my old door. I ended up having the old door fixed up. They had the typical $5 an hour type attitude people. When we finally got the door, the guy who brought it out said he wouldn't put it on his house, either. The service manager said that I rejected the door because of my mental state at the time, as if to imply that I had a mental illness because I didn't want a door with holes in it. I won't so much as buy an air filter from that place. They have good products, for sure, but they didn't earn our business. It was awfully frustrating. Typically, when I do business with somebody, they work diligently to make sure that the work is at least competent.
Description of Work: They provided a door, but I got a refund.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,000

John H.
06/2010
5.0
doors
  + -1 more
I special ordered door and had them install it. I was very pleased.
Description of Work: They installed a new door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

BARB P.
09/2006
4.0
carpet installation
  + -1 more
Installers were very polite and thorough. Good clean up and made sure I was satisfied with the job.
Description of Work: Old carpet removal and installation of new carpet in living room, family room, dining room, stairs, and hallway.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$3,400

06/2006
5.0
carpet installation
  + -1 more
The carpet was ordered and came in earlier then expected. They called right before they left the store to make sure we were home. They gave us a two hour time frame and they were here in that time.
Description of Work: Lowes installed carpet in the living room, stairway and hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

06/2006
5.0
countertops
  + -1 more
Lowe's, the subcontractor, and myself were able to work together very well. The countertops look good, and I would hire them for a future job.
Description of Work: Lowe's installed new granite countertops in my kitchen.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

06/2006
4.0
carpet installation
  + -1 more
I was moving into the home and Lowes was able to subcontract someone to finish the job. The man was by himself and cut himself badly. I lost time because he had to go to the ER. I was happy overall.
Description of Work: I had Lowes install carpet in three rooms in my home.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,700

COLLEEN M.
06/2006
5.0
doors
  + -1 more
He said that it was a difficult door to install. He said it was a very good door. He was a perfectionist. There is a one guaranteed on the work that they do.
Description of Work: He installed new storm door on the back door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99
    • 1(current)
    • 2

Contact information

3060 MALLORY LN, Franklin, TN 37067

http://www.lowes.com

Service hours

Sunday:
8:00 AM - 7:00 AM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Doors,
Carpet Sales and Installation,
Countertops and Backsplashes,
Flooring Sales and Installation,
Windows,
Ceramic Tile,
Hardware & Home Improvement Stores,
Appliance Sales and Installation,
Gutters,
Kitchen and Bath Remodeling,
Window Treatments,
Buying Services

FAQ

LOWES is currently rated 4.6 overall out of 5.

Sunday: 8:00 AM - 7:00 AM

No, LOWES does not offer free project estimates.
No, LOWES does not offer eco-friendly accreditations.
No, LOWES does not offer a senior discount.
No, LOWES does not offer emergency services.
No, LOWES does not offer warranties.
LOWES offers the following services: BOOKS & CD'S, CLEANING, GARDEN CENTER, GREENHOUSES, GRILLS, HARDWARE, LADDERS & SCAFFOLDING, OUTDOOR LIGHTING, OUTDOOR LIVING, OUTDOOR POWER EQUIPMENT, PAINT & STAIN, PATIO FURNITURE, ADHESIVES, BATH, CABINETS & COUNTERTOPS, FANS, FAUCETS & FIXTURES, FLOORING, FURNITURE, HEATING & COOLING, HOME DÉCOR, LIGHTING, SAFETY & SECURITY, WATER TREATMENT, APPLIANCES, BUILDING PRODUCTS, TOOLS.

Contact information

3060 MALLORY LN, Franklin, TN 37067

http://www.lowes.com

Service hours

Sunday:
8:00 AM - 7:00 AM