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Johnsons Lock & Key

Locksmiths, Metal Fabrication & Restoration, Trophy Shops

About us

Proudly serving middle TN. Since 1977

Business highlights

47 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial re-keying, automotive, home, business, car lock outs, panic, exit devices, door closers, locks installed, repaired, replaced, safes sold, delivered, serviced, trophies made, engraving & knives.

Services we don't offer

Electrical locking systems.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.929 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
3%
3
0%
2
0%
1
3%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.8
Showing 1-25 of 29 reviews

Angela G.
08/2018
5.0
locksmith
  + -1 more
They were friendly and arrived even earlier than expected. They finished quickly and did a good job.
Description of Work: House locks changed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$126.21

Nancy M.
07/2016
5.0
locksmith
  + -1 more
The tech was on time and performed the work in a timely manner. We were very happy with the work done, price and professionalism.
Description of Work: Fix lock in door and replace lock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$58

John S.
06/2016
5.0
locksmith
  + -1 more
My original call to Johnson'sLock and Key was to determine whether they know anything about the old lock as hit has a long latch throw fro the center of the door and I had tried to remove the assembly myself from YouTube videos. Having been only partially successful I call Johnson's and Lenny asked that I send a screen shot of the assembly and he might be able to walk me through it w/o coming out or charging me! I tried for a while and gave up. He was out to the house by midday and within ten minutes had the assemble off! I then asked whether he'd be willing (and have the time) to do two other lock jobs...mount the new latch on the front door and key the back patio door which happened to be a Schlage- the same brand as all other locks. He dispatched each with easy as well as keying all three of our entrance doors to the same key! How convenient! Lenny was professional, friendly and fair.
Description of Work: Removed a 1950's center-mounted knob on exterior door; mounted new hardware to replace it, Rekeyed new front door deadbolt and and patio door lock to match back door deadbolt!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

lucrecia G.
07/2015
5.0
locksmith
  + -1 more
unknown
Description of Work: Changed all locks and even replaced a deadbolt that the building manager said couldn't be fixed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JEFF M.
06/2015
5.0
locksmith
  + -1 more
unknown
Description of Work: Changed the locks in a rental home and replaced one of the locks

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Nancy F.
11/2014
5.0
locksmith
  + -1 more
Saved me hundreds from going directly to Lexus for replacement keys; very courteous and professional; fast and at-home service can't be beat!
Description of Work: Replaced lost Lexus keys with two new and reprogrammed key fobs. Came to my house to do all the work as well!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David M.
07/2014
5.0
locksmith
  + -1 more
Very happy with the work done and their service in general. Lenny had to come to our house twice as one of the locks I purchased was wrong. Both times he was punctual and professional. It was such a pleasure to work with him. Highly recommend and will use them again if I need.
Description of Work: Changed 4 locks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Pamela E.
03/2014
5.0
locksmith
  + -1 more
They were Excellent! Were friendly, on-time and well priced. They even went above and beyond a cut off a padlock that was left by the previous owners.
Description of Work: Re-keyed locks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Viola B.
02/2014
5.0
metal restoration
  + -1 more
there was a difficulty with the commercial lock which did not fit the opening, so he drilled the opening to fit. there was a difficulty with a part that did not fit my door, and he was able to substitute another part from his truck, and installed the whole thing satisfactorily. He was amiable, professional and knowledeable. He certainly knew all about locks, and worked without wasting time. a very satisfactorhy experience for me
Description of Work: took off a doorknob lock and a cylinder lock, installed new doorknob lock and hi security commercial lock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$96

Phillip R.
11/2013
5.0
locksmith
  + -1 more
Replaced three locks |They did a fine job I would use them again
Description of Work: I used Johnsons Lock & Key.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

Frank M.
08/2013
5.0
locksmith
  + -1 more
I called this locksmith and he and his associate were at my front door within 20 minutes. They looked at the two locks in question, explained what the issues were, made a recommendation to change out the locks and completed the job, all within about 30 minutes. I was very impressed with this provider and the price of the service and will definitely use them again. I will not, however, be using the guy at Affordable Locksmith. In a conversation Wednesday afternoon, he committed to being at the house Thursday between 9:00 and 10:00 but never showed up.
Description of Work: Replaced the locks on front and back doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Christina R.
02/2013
5.0
locksmith
  + -1 more
I had them change all the locks in the house after we moved in. He did it efficiently and even fixed one door that wasn't closing properly without charging us anything additional. He made me extra keys. That saved me a trip to the hardware store to get extra keys made. The keys work so much better in the locks than the copies we used to have did. He was professional, polite and answered questions that my kids asked.
Description of Work: Extremely satisfied
Rating CategoryRating out of 5
Yes, I recommend this pro
$130

Sherrie M.
01/2013
5.0
locksmith
  + -1 more
I highly reccommend this company. He was very prompt and professional.
Description of Work: locksmith
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

LESLIE S.
01/2013
5.0
locksmith
  + -1 more
I have used them before and, like before, the appointment went off without a hitch. I was considering changing the front handle on the door since there was a hole in it and the technician took the time to search his van to see if he had an appropriate replacement. He didn't, but his helpfulness was appreciated.
Description of Work: Re-key three locks and repair a lock on the door leading to a deck.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

ANNE K.
10/2012
5.0
locksmith
  + -1 more
I am SO-O -O pleased. He came quickly and finished in great time. A very pleasant person to have in my home. I could not have found anyone to do a better job. THANKS
Description of Work: Made a new key and rekeyed a lock

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Michelle S.
06/2012
5.0
locksmith
  + -1 more
I called Johnson Lock and Key after another locksmith decided to not show up for our scheduled appointment. I called the office and they sent Richard out right away. Richard was right on time and started to work right away. He was professional, expedient, and did exactly as promised. The price was also quite reasonable. I will definitely recommend Johnson Lock and Key to my friends, associates, and family.
Description of Work: Re-keyed 6 locks in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Marion K.
02/2011
4.0
locksmith
  + -1 more
They were fast in doing the job, and they were reasonably priced. However, they were late. They were not punctual. They were about 45 minutes late.
Description of Work: I used Johnsons Lock & Key last year to open a safe.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$75

John H.
11/2010
5.0
locksmith
  + -1 more
Excellent service. Trustworthy with great customer service. Will use again.
Description of Work: Rekeyed doors, changed locks, repaired locks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$160

Rod B.
10/2010
5.0
locksmith
  + -1 more
They showed up promptly and the price was reasonable.
Description of Work: They changed all the locks in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

S P.
12/2008
5.0
locksmith
  + -1 more
I called the main number and gave my phone and name for a call back by the locksmith. Lenny called 15 minutes later and said he'd be over in 20 minutes. He did. $40 for the visit plus. That covered the first lock and he added $10 for the other two. He was courteous and very professional. Cleaned up after himself.
Description of Work: Fixed a lock that could not be unlocked by the key (the cylinder was turning empty). While there, I asked Lenny to fix a couple of other deadbolts that did not work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

PAUL E.
10/2008
5.0
locksmith
  + -1 more
Jim was on time, professional, courteous, diligent and went out of his way to make sure everything was done the right way. He first re-keyed all the main doors to my home. When he got to the front door, he noticed that the last person to work on the lock had done lousy work (I had called them out of the phone book in an emergency) and only 2 of 5 pins were still in the mechanism. That is shoddy and unsafe. He replaced the pins (no extra charge). The second door had a bad knob which he replaced (at a small charge) and adjusted the strike plate so the door caught better. He then replaced a strike plate on the 3rd door (trying 3 different ones until it fit just right). All in all, he did a fantastic job and was very thorough, which I greatly appreciate. The price was exactly what we had discussed.
Description of Work: Jim came to my home to rekey several locks, and ended up replacing a strike plate, a door knob, and adjusting another strike plate that was not catching the lock correctly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Nancy K.
10/2008
5.0
locksmith
  + -1 more
Great! Were able to come out the day after I called to inquire. Showed up right on time. Really quick and friendly. Will use again if ever the need arises. Service call charge was very reasonable, too.
Description of Work: Made new skeleton key for antique hutch. Rekeyed four locks and made numerous keys.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Craig S.
07/2007
5.0
locksmith
  + -1 more
Although Lenny arrived about 2 hours late, he did a great job and the estimate was correct. We had 9 locks re-keyed. Lenny also replaced one of the deadbolt locks because it was not working properly. Lenny was great and I will use them again.
Description of Work: Had all the locks in our house re-keyed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$150

scott S.
07/2007
5.0
locksmith
  + -1 more
They returned phone calls quickly, showed up early and got the work done quickly with the price stated. When I asked for ID (they were changing locks after all) the worker was fine with showing his driver's license and other forms of ID. Would recommend.
Description of Work: They re-keyed all locks in a new home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

06/2006
5.0
locksmith
  + -1 more
Everything was done professionally. He took his shoes off when he came to work in my home. He was in and out in about an hour. I will guaranty that I will use them again.
Description of Work: They changed a lock to match the other doors in my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$60
    • 1(current)
    • 2

Contact information

413 Independence Sq, Franklin, TN 37064


Service hours

Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 4:00 PM
Wednesday:
10:00 AM - 4:00 PM
Thursday:
10:00 AM - 4:00 PM
Friday:
10:00 AM - 6:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Locksmiths,
Metal Fabrication & Restoration,
Trophy Shops

FAQ

Johnsons Lock & Key is currently rated 4.9 overall out of 5.

Monday: 10:00 AM - 6:00 PM

Tuesday: 10:00 AM - 4:00 PM

Wednesday: 10:00 AM - 4:00 PM

Thursday: 10:00 AM - 4:00 PM

Friday: 10:00 AM - 6:00 PM

Johnsons Lock & Key accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Johnsons Lock & Key does not offer free project estimates.
No, Johnsons Lock & Key does not offer eco-friendly accreditations.
No, Johnsons Lock & Key does not offer a senior discount.
Yes, Johnsons Lock & Key offers emergency services.
Yes, Johnsons Lock & Key offers warranties.
Johnsons Lock & Key offers the following services: Residential and commercial re-keying, automotive, home, business, car lock outs, panic, exit devices, door closers, locks installed, repaired, replaced, safes sold, delivered, serviced, trophies made, engraving & knives.
Electrical locking systems.

Contact information

413 Independence Sq, Franklin, TN 37064


Service hours

Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 4:00 PM
Wednesday:
10:00 AM - 4:00 PM
Thursday:
10:00 AM - 4:00 PM
Friday:
10:00 AM - 6:00 PM