Ford Roofing Co LLC

This service, like two previous services from Ford Roofing for roof leaks, went very well. This is the third time I have used Ford Roofing and they have always provided excellent service at a fair price. Their team leader Kevin Tuders is very easy to work with and provides very helpful information. I highly recommend Ford Roofing for roofing services.

We bought a house in Nashville in December 2014 which had a new roof installed in December 2012 by Ford Roofing, hence the roof was about 2 years old when we bought it. I made sure to transfer the GAF roofing materials warranty shortly after. In December 2015 I noticed a roof related water leak in the attic behind where a turret is situated and called Ford Roofing to see if they would come look at it. When I called I asked how long my "Premium" warranty is and I swear the person said 10 years labor and 20 years on materials. I also was told there would be a $95 dollar service charge if they found nothing warranty related. Additionally I was told there would be a 6 to 8 week wait before they could come out and look at the roof. Three months later they called in early March of 2016 to come out and look at my roof. The work quoted above hopefully was done; I can't climb ladders and we haven't had enough rain at one time yet to see a leak. About a week after the work was done I received an invoice for $195.00. No mention of warranty work, just the work described above and the amount of $195.00 to the right of it. So I wrote an email to Ford Roofing requesting a breakdown of the work done so I could see if I could recoup some money from my own insurance company. I also said that I had understood that I had a 10 year labor warranty and didn't expect any charges at all. I received an email back saying Ford Roofing has a 2 year installation warranty and that was explained to me when I first contacted them December 2, 2015 and they aren't sure how I got the idea there was a 10 year warranty but the information is inaccurate. They also said they determined on March 14, 2016 (when they finally came out) that none of the repairs they made were due to defective materials or workmanship and if I disagreed I could take it up with GAF. And I never received the breakdown of labor that I requested so I wonder what I am going to talk to GAF about? So I'm stuck paying $195.00 for the repair of a loose shingle, a torn shingle and the installation of a gutter elbow that I furnished, none of which is under any kind of warranty according to Ford Roofing even though the roof is barely 3 years old. And had I not heard "10 Years" would I have waited 3 months to have someone come out and look at my roof?

Get job, very professional. Installed a sun tunnel in our bath room. With all the rain -no leakes. Awsome job.

They explained everything well and did exactly what they said they would do.

they did not replace the decking they said they were going to. Also they blew a lot of asphalt dust everywhere.

They did a good job, I would always recommend them to someone.

Horrible - see above. I wouldn't ever use them again as they failed TWICE in fixing my roof leak.

It went very well. They stripped old shingles, installed new plywood as needed and had all the shingles on in one day. The next day they came to complete a few last minute things. The clean up was very good and even came back the third day to steam clean the driveway in a few places where old shingles falling had left marks. My shrubs were well protected. Everyone I talked with were nice and accommodating. It was a good experience.

The steep roof was in the range of $12,000 something and the flat roof over the garage was $6800 so it was an enormous amount of money. I think the prices were high but we'd researched companies that were approved to install that type of shingle and found this company. Another one we found was more expensive than Ford's. There were a couple of things that happened that had to do with the flat roof, I had some leaking that was occurring and had let them know and I asked them if they could come over and just put a tarp up until they were ready to come because I was having a real issue in the garage and I was told that I really didn't need a tarp and it would be OK, which just wasn't true. I called again and they said they would have to special order a tarp and so I called and located one myself. I confronted the guy at the very end of the job and told him we had an issue with it and their not coming over and he said it would have been more expensive. So I said we were weighing $118 for a tarp, that I found, versus the ceiling falling in and he didn't have a very pleasant look. Also, when the job was finished, the guy wanted to come out on Sunday morning to go over the invoice rather than send it to me by email, but he really just wanted to pick up a check for the rest of the job. Now, the roof looks really good and I haven't had a problem with either one at this point. I think they did good quality work as far as I can tell and the people were pleasant to work with, it's just that the person managing the job blew it twice. They were here when they said they would be and even though they missed a day, they got it done within the week they'd estimated and the workers and their supervisor were professional. I would use them again because of the warranty but I'd do a lot of research first.

Ford performed all services as required in a timely manner based on their quotation. Would consider using them on any future jobs.

Ford Roofing got the job done well. Once I had my initial meet, they communicated very well, were punctual, efficient and immediately repaired the pressing problem. They outlined secondary repairs, and made those repairs over the next month with good communication at every step. The price seemed more than reasonable as the work was top notch. They were straight shooters in assessing my roof and the prospects for patching a tear down house's roof.

Called and waited over a week for a call back. Finally got them to come out and look at the roof. Said they would call the next day or two. After 2 more calls to them(Its been raining) they finally gave me an estimate with was 2 times higher than one of their competitors. Dont waste your time

I was very pleased with them. They were prompt, they were reasonably priced, and I didn't have any dislikes.

Like I said- Ford Roofing fixed the problems the 1st time! Good work guys!

I spent around $14000 on that service. The sales person Ken Heartland that I dealt with was fantastic. He came out a couple of times before we contracted them and explained everything very well. He gave me several options about what I could do and followed through quickly when we made a decision and then came out. They also cleaned up after themselves and left, so it was a perfect interaction.

They were very good. They were very prompt. As a matter of fact, one of the times that I used them they were working on a neighbor's roof. We had just moved in here and asked them if they will take a look at my roof. They came right over after they had finished, and they did what had to be done. I was quite pleased. They were very reliable. They are a tough company here in this part of Tennessee. Their cost was not exorbitant. I thought it was reasonable as we have got a lot of windows. Three men worked on the house all day long. I was quite satisfied with them. I would hire them again.

They are really good and I was very impressed with what they did. The quality was very good. I didn't like the price. They were very punctual and very professional. They were really good. I would use them again.

Once you are contacted by the workmen things go quickly and professionally, but it can take a week or more after you call to hear from them.

I was very impressed with them. They took the time to answer my questions in detail, and seemed very interested in providing a top quality job. They were my first choice, but the insurance company was not willing to pay the price they asked. My Ford representative said that all the other insurance companies had worked with them and come up on the amount they would pay. My insurance company would not budge, so I went with a company whose initial price fit within what my insurance would pay. I've had no problems so far.

They have a great reputation. The estimator was very nice, and very professional. The quote was just higher that what we were willing to pay. They were very responsive.

They provided quality service and fixed an issue that other companies couldn’t. There hasn’t been any issue with it since then.

I requested bids from six area contractors, all were rated A on Angie's list, as that is where I start looking for a contractor. Ford gave me an estimate in a reasonable amount of time, and were polite and professional--except that it seemed they were always adding on expenses that the other companies included in their bid. Ford's bid was 36% higher than the average, and 61% higher than the one I used. Ford, like all the others, said their quality was worth any diffenence in price, but I talked through the job with each contractor and bid the exact same product, and I didn't see any difference. I live in an expensive area of town, and have had some people raise prices for jobs because of that--maybe that was the problem.

Nice men, actually came earlier than they first said which was a little inconvenient for us, but we managed. They seemed trustworthy and were very pleasant to work with.

Three days later I had still not received a call to schedule the estimate so I called the owner, Dan Ford, to get an explanation for his employees' lack of responsiveness. Mr. Ford was quite arrogant and stated that James must surely have told me that 5-7 days is their normal wait time to get a roof inspection. James did not give me any indication that it would take a week to get someone out to look at the roof. Who knows how long it would take to get an estimate. Mr. Ford indicated that his company was not a "next day estimate" business. At no point did he apologize for the lack of a call back. Apparently this company has outgrown its good reputation.

It went just fine. We were out of town and told them they could come while we were gone. They did, and they did a good job.