Chem-Dry of Brentwood

Needed a 12'x10' bedroom carpet cleaned for pet soiling. Called and discussed service offerings with local Chem-Dry franchise. Had a 20% coupon from their site. Was never told of fees or minimum charges as they are advised during consultation apparently. Tech showed on appointment date and advised of fee which was less than their minimum charge of $139 and coupon couldn't apply. I wasn't thrilled with that info but agreed for treatment. Only after I signed everything and paid by check did I notice their receipt stated a minimum charge is $119. There was no reason given on the $20 overcharge other than that's their new minimum. Is this legal? Onto service. Treatment resolved pet urine odor, but after 7 days the room still smells of chemicals and dirty water. The carpet is bleached in some areas so it's no longer an even beige. Stains still show under UV light. I complained immediately a few hours later via phone calls to business about questionable pricing, odor, and stains not removed when viewed under UV light. Business claimed they've increased their rates (again their receipt states $119 min charge so their business model of making up prices on site is a scam to me,) and the stains won't come out under UV light. Had I been advised of this and the fact the room would wreak for over a weak of chemicals and dirty water, I wouldn't have used their service. Their receipt has so many disclaimers I find that too to be a scam where they are absolved of any wrongdoing. Business offered to send their "master" technician to work on remaining stains but I fear he'll either create more bleached spots or use too much chemicals and the room will be inhospitable with foul odors. In response to owner's response to my original review, yes it was your company. Look at the invoice header pic. You cashed my check. I'm in your records from mid-December. A full refund WOULD be nice, but I'll be surprised if it shows up in my mailbox. I also submitted a complaint to the BBB, however the business took over 2 months to respond. Their comment to the BBB, 2 months has passed so they can't verify the damages because I probably did it. Nice hiding behind sleazy tactics. Let time pass to respond (why does a business need 2 months to respond to the BBB) and use it as an excuse against the credibility of the complaint. Might as well just add that to the dozens of disclaimers which occupy half of the invoice. My favorite part is that they claimed I could've caused the stains that I complained about. Well, here's a little factoid - I have on the wall of the bedroom a surveillance camera to monitor pet activity. I clearly have recorded on camera when the technician put too much chemical spray in the exact area of the stains. I do not have time to go to small claims court. All the business had to do was fess up that sometimes things happen and offer a good-will gesture of partial if not full reimbursement. The prior response from the owner was that I'm not in their database. Um, the BBB complaint clearly listed who I was and yes I AM in the database. "Buyer Beware" when using this company's service and remember they operate under numerous company names which also is a sleazy technique to gain more customers. If someone heard something bad about one company name, this company still has more opportunities to gain that person's business through the other company names. Pure ******. Surprised a side business isn't selling used cars.

unknown

.

unknown

Great job.

Angie's List Big Deal $99 Carpet Cleaning for up to 3 Areas. On time, efficient.

Josh was right on time and very professional. Did a great job. Very pleased.

Wonderful experience. Prompt, clean, polite. Wore and brought his own shoe covers!! No mess, no worries!

I appreciate the fact the owner called and wanted to make this right. I have had positive results with this company before.

Initially cleaner (not owner) said he would not recommend protectant on carpets due to their older age. I pointed out carpet was less than 6 months old and I was not sure at that point I had chosen best cleaner. Also said that carpets could not be fully cleaned without additional charges. After discussion with owner second cleaner came out who was much more experienced and righted any wrongs. Would only use service again if I knew which cleaner would be sent.

They were punctual and professional but did not do a good job. The floors needed to be vacuumed after they did the work.

unknown

The carpet ended up being soaking wet, and I was not pleased, as I had discussed with them previously about this being an issue. The tech was nice, courteous, and on time, however.

unknown

Chem-Dry did and outstanding job on short notice Service person was on time and professional They even were able to clean old spots. Carpet was dry in about 1 hour Would highly recommend there services.

Our experience with them went fine. The cleaning was very good. They did a very good job. It was a very good company. They got everything out in the traffic areas in the bedroom going into the bathroom. They quoted us one price but we needed extra cleaning in certain places and so the price increased. But we found it to be reasonable. Their quality was great. They gave a three-hour window from 2 to 5. They called at 2 o’clock and said that they would be there in a few minutes. They forgot a piece of equipment and so they had to go back to get it. They kept us updated about what was going on. Their professionalism was very good.

Overall, I was satisfied with service.

The guys that actually do the work are polite and courteous. I have been using Chem-Dry for a year and a half. I would refer them to others.

I didn't have any problems with Chem-Dry at all. They were here on time. The work didn't take too long, and the estimate they gave me, which wasn't very much to begin with, was almost exactly what I paid. Plus, our carpets look brand new again.

Chem-Dry is professional and thorough, and if the job is not done right they will come back and redo it without charge. I have used their service every four to six months for about three years. I have always been satisfied with the quality of the work.

Chem-Dry did a good job on our carpets. A real good thing was that they sold us an industrial powder that we could use any time on the carpet to clean spots made by our pets. I thought that they went above and beyond what they were required to do.

The stain on my carpet came back within the first week. I am not happy with type of cleaning they did.