Affordable Locksmith

never showed, when I called again said he would be at location between 8 and 9, did not show. Called again, said he was on his way, but did not show. Called to cancel service, stated he was on the road on the way to location.

It was unlocked just fine. Unfortunately, we were talked into having them order the new key rather than having the dealership do it. We were told it would be 2-3 days "tops" and would be $300 for the basic key or $360 for the remote key we need. We opted to wait the 2-3 days for the remote key for $360. After not hearing anything for three days, we called. We were told "Let me see where we are with that and I will call you back". No return phone call. More calls were made to them and none were returned. I finally talked to the guy five days later and was told he had no idea when it would be in. He also quoted me completely different prices and fell just short of calling me stupid for not ordering the basic key to use until the remote key came in (meaning we would be spending $660). He treated me very disrespectfully and gave completely different facts on the original conversation.

First, the contractor was late for the appointment. Then, he took much longer than originally expected. We asked him to re-key all exterior locks to the house, which he did. But he also re-keyed all interior door locks. As a result, that more than doubled the anticipated price. By the time he was done, we were late for a planned trip out of town. Rather than argue and further delay our own trip, we just paid the bill. Here's where it got bad. Somehow he managed to mess up the lock to the front door. It has a keypad lock in addition to a keylock. Now the keypad will not work - it will not completely unlock. It worked perfectly before he "fixed" it...and I've checked the wiring, the batteries, and the alignment...but cannot fix it. I've called Affordable Locksmith four times and asked him to return and fix the lock. I've left four messages and never received the courtesy of a return phone call. I called again today and spoke with an employee. This employee said he cannot help us. He told me that his boss, David, was the person who did the work. The employee agreed to give David the message that we called. And the employee said that David might call me back or he might not. Incredibly unprofessional, and not worth the expense.

Did good job cleaned up work area. Would use again

On 11/13/12I sent an email to this provider through Angie's List. I never received a response.

I called this guy Thursday afternoon to tell him I was having an issue with a lock that he had repaired in April. He agreed to come take a look at the lock Friday morning between 9:00 and 10:00 am. He never showed. I am sure he was not interested in coming back to a place where he may have to back up work previously performed.

The technician showed up right on time and got the job done in a very short time. He was very professional, yet friendly. He did a great job and was clean and neat.

Affordable Locksmiths was very friendly and responsive in scheduling my appointment. I was nervous about scheduling since that seemed to be the only complaint that other users had. So, I verified that the Affordable Locksmiths were working on the Martin Luther King Day holiday. I received a verbal confirmation. On the day of, the Affordable Locksmiths no-showed for a few hours and refused to answer my phone calls after my initial call, in which they said they did not have me on the schedule and would get back to me. We called from another line, and Affordable Locksmiths answered. After that, they promptly fulfilled their service call that same day. Once out at our property, we could not have asked for better service. The locksmith was affable, efficient, and did great work. The price is also super affordable, even considering the additional service charge for Bellevue for the distance. After the initial hump of working out the logistics, our experience with Affordable Locksmiths was superb.

I called David on Thursday and get an estimate over the phone. I agreed to his price and he agreed to come to my home on Friday afternoon from 1 pm -3 pm. When David had not shown by 3 pm, I started calling David and Ieft 3 polite messages asking him if he was going to show for our appointment. He never returned any of my calls. He could have at least called and rescheduled instead of being so rude as to not even return my call. I don't care what excuse he might post or respond with, this is truly unacceptable and unprofessional to treat customers this way.

Arrived on time and performed all services for the agreed price. Very nice person and had well equipped truck with all materials needed.

I wanted to get the locks re-keyed on a house we recently purchased. I called Affordable Locksmith and they gave me a price (service call plus $8.00 per lock). They scheduled the work time that they would come to my house. When they did not show up for the appointment, I waited an additional 30 minutes after the appointment time, then I called back. The guy answering the phone said he would find out what is going on. No one ever called back. Do we live too far away, like 10 miles? At least they could have called. The positive side of this, is that after the and quot;no showand quot; I went to Lowe's and Home Depot, where I found out about the new and quot;smart keyand quot; locks from Kwikset and Schlage that are bump proof, and you can re-key yourself. So I decided that I would purchase 4 new keyed lock sets plus 3 dead bolt locks, and replace all of the keyed locks in the house. Now I control the keys. It cost more to purchase the new locks, but in the long run, I like being able to re-key my self as necessary. If I need to give someone (a house sitter, pet feeder, etc) temporary access to my house, I can re-key a single lock and give the the person a single key for access to the house. After we return home, I can re-key that lock back to the set of keys the family is using.

They were great. He was efficient, he was on time, and he was pleasant to work with. We would use them again.

Very satisfactory - the company had someone out the day after I called, and he was prompt, courteous, and quick in fixing the problem. I have already used this company a second time for another property.

They had great response and were willing to do what I needed. They had a reasonable price.

Called and he was there the next day to do what needed to be done.