Kirkland's Pest Control LLC

I signed up for a year of quarterly pest control service. Someone was able to come out to my house the day after I signed the contract, so their response time was great. I wasn't having any issues, so all he did was spray the outside of the house around the base, doors, and windows, then he sprayed the baseboards inside the house and put some rat bait in the crawl space. He was efficient and very friendly. And their prices are much more affordable than the other companies I called.

Well, I was lied to/pressured into paying immediately for verbal arrangement (no receipt given or sent as promised) for service (fungi treatment in crawlspace) that I still have no idea whether it has been completed. After technician talked to the realtor and told them that the fungi treatment would be discounted and less than $200 and could be paid out of closing costs instead of that day (per my realtor from buyers realtor whom he talked to), he came to the door and told me I had to pay $200 immediately or they could not issue the termite bond letter (required for house to close - so push off closing date) and that it could NOT be paid out of closing, and that they couldn't even treat the house til early August (after closing). He did say if I paid immediately, they would issue a, how did he put it, a "contingent" bond so we could close on time. I asked for a receipt. He said he would email it to me. I have yet to receive the receipt though they charged my card. At least we were able to close, though I'm holding my breath that they will keep their end of the deal and treat the house we sold. And how can I prove it without a receipt?

Appointment scheduled but not kept and no call received

I purchased my home August 2014, and at closing was made aware that a termite inspection had been completed by Kirkland's. Around May 7th 2015, a technician showed up at my door and explained that he was here to do an inspection. My wife asked him to come back as she was not aware that we had requested the service. I contacted the company and was informed that the home had a termite bond, and that they were scheduled to reinspect every May. I did not request or pay for the bond; the previous owner had. To understand the bond, I asked for a copy of the bond and that once I reviewed it, I would consider maintaining the bond. Christy told me it would be emailed and that she would put "contact first" on my account. I did not receive the bond until I called back to complain that the technician had been to my home and left a notice that an inspection had been completed for $125. It was during this phone call that I finally received a copy of the bond. I was not contacted before the technician came to inspect, and I had not agreed to maintain the bond. When I spoke with a supervisor, I was told that they have too many accounts to contact new owners and discuss if they would like to maintain a bond. So, overall, my experience with Kirkland's is to know that they assume they have customers(bond of previous owner); they cannot control their technicians (showed up even after I called); and they will not honor the request of potential customers (put me on contact first). Needless to say, I no longer have the bond.

They are very good, and careful about their personnel. They are very responsive. They do outstanding work. It is a regional company, they are not small. We started with them when we moved into our house, and we have used them solely for our pest control services. Their prices are reasonable. They come out every quarter, but if we saw a bug or something, they will come right away and renew the spray. They have always done well. The quality of service is always top notch.

Kirkland provide professional and expert pest control at our house/property while we lived there and while it was on the market for sale. GREAT WORK KIRKLAND! Thanks.

We are getting ready to do some more work this week. They are reliable, punctual, and reasonable.

Since 2004, Kirkland's have kept our first house and second house pest free. In 2004, we bought a second home (built circa mid-1990's) in which our daughter lived. The inspection prior to closing revealed termites in the outside wall of the laundry room. Our realtor suggested we use Kirkland's. They were prompt, courteous, and removed the problem. They also repaired the damage inside the wall. After this excellent experience, we hired them to keep this house pestless. They charged $28.00 per month for this service and best of all, the cost would never increase! The man who was assigned to our daughter's home came every month and treated the house so creepy crawly things stayed outside. If there was a problem, she called Kirkland's and they came out the same day and took care of the issue; there were no extra charges for these visits. As soon as our service contract with another company expired on our first house, we hired Kirkland's to take care of the pests in our first home. Since both houses were in the same general area, we had the same service man for both houses. He was always quick to respond to any problems we had with pests. He was polite and very respectful. He always asked if we were having any problems with bugs; if so, he would take extra time treating the problem area. Our monthly payment for this service was $30.00 per month (we started using Kirkland's for our first house about 3 years after we hired them for our daughter's home). Again, our monthly payment would never increase! We also held a termite bond with Kirkland's on both houses; if we (or they) found termites they took care of the infestation, and they would also pay any costs for repairing termite damage to our house. They charged a yearly fee to keep the bond active.

They were very prompt and responsive. They have always been professional, good and reasonable. I think it is covered in the monthly and they are reasonable. I changed from another company that had unreasonable prices to this one that is reasonable.

They agreed to a time that I was available; arrived within 10 minutes of the time; were professional, polite, and curtious; left the house clean and neet.

Quick response, reliable. Price is in line with what most companies in the area charge for ongoing exterior and interior pest control services.

Work was done in a timely and efficient manner. The entire slab was drilled and treated in one morning. The company also has an easy payment plan to help make the work more affordable. Thoroughly satisfied.

We have been using them for six years, and I have had no issues. I don't have anything to compare their price to, but I would say their price is okay.

We found some termite damage and called Kirkland's Athens, AL office. They looked at the damage and gave us a price of $705 to spray the area of infestation and to treat around the house to prevent future problems. They showed up on time and did a thorough job. They just came back for the one year re-inspection and found nothing. I would use them again.

They provide pretty good service. The price varies upon what is done. I had one rental property they treated for rats and roaches and it was fifty dollars a month. They are pretty punctual and are up front about what they are going to do. They will stick to the commitment.

I have had a good experience with Kirkland's and will continue to use them in the future.

I have used them for several years. They come out once a month. We have a contract with them and we pay them yearly. Their price is like everybody else. They are in the range as any other pest controllers.

They are responsible and their prices are reasonable.

We've used them for about 20 years. We are on a contract with them. It costs $52 a quarter. They have been very punctual and they have come extra times between the quarterly maintenance times to battle ants at our house. They keep coming until they get them controlled. We are very satisfied with them. We think we are grandfathered in at that price and we haven't had any reason to check around. They are effective.

I don't have a problem with them. They have always showed up and did their job. They are very friendly, professional. They do everything that a provider would do. I have used them for years. They are excellent.

We purchased a home in May of 2010. Termite inspection didn't go well in one small area of the attached garage. Kirkland's treated the area. We decided to go with them for the bond as well. Fast forward 11 months - spring is here - time for bugs and everything to go wild. Some winged fellows started to appear in the same area we had treated in the garage when we bought the home. A call to Kirkland's by the wife, end of the next day (coinciding with our work schedule) someone came out to 'inspect'. Wasn't much of an inspection. He looked at the ones we killed with wasp spray (nice one honey, really) and decided to put a little foam on the area. (and I mean a little). No need to crawl into the crawlspace and actually investigate or drill any holes or anything (I remodel homes for a living - drill away man - I can fix it). Notice the sarcasm. The rep had a rough day on another job and well, he was 'beat' - so I get the short end of this stick. Fast forward a few days later - washing the cars on the weekend - bare feet walking through the garage - 'hey honey.... look... ' tons of them just walking around on the concrete. Don't worry Kirkland's, I WILL NOT be paying you to renew my bond this year. I've already hired ECO-PROS (256-ECO-PROS) to not only treat the house but provide me a bond, at a better price.

So far since I've been using Kirkland's Pest Control I haven't had any problems.

After much research, I decided to use Termidor to protect my home from termites. The technician arrived on time and completed the job in a timely fashion, and the company scheduled the visits around my work schedule. The technician's truck was a backup truck which had a small leak in the equipment. Instead of dragging the leaky equipment through my house to treat a portion of the crawlspace with no external access, he scheduled a return visit in a couple of days to treat that portion. I appreciated the concern for the cleanliness of my home. In addition to preventing termites, the Termidor product also kills ants. My home has serious ongoing issues with ants that their normal pest control spraying did not even diminish. Within about 3 days of the Termidor treatment, all my ant issues were eliminated, so I feel comfortable that the Termidor was applied in a correct manner.

The last time they came out, I paid around $190. I renewed the bond with them. They also did their quarterly service during that time. They normally do the exterior of my house. They put out granules and spray for all kinds of insects. I am fairly satisfied with them. There is a lag time in passing the messages from the office to the service people. I think it could be because I had changed my phone number in between. I will continue to use them in the future.

I noticed several spiders crawling around in my master bedroom. I caught one, and compared it with images on Google, and was able to determine that it was a brown recluse. I called Kirkland's Pest Control and they indicated that someone would call me within the day to schedule an appointment. I told them that the spiders were in my bed and I was very worried about my family. I waited for two days with no return call. I finally contacted another company to address the problem. I have heard good things about Kirkland's in the past. However, I was very disappointed that no one returned my call to schedule an appointment. (Especially since I was so concerned over a brown recluse infestation.) I did call Kirkland's back and tell them that I was disappointed in the situation and that I was no longer going to use their service.