Hiller Plumbing Heating Cooling & Electrical

In Aug/Sept 2016 we purchased 2 brand new ac and heat units to the tune of 21k. We purchased the monthly hiller club so that they would come 2x a year and do maintenance. Almost from thr jump, and it was very hot then, we had issues. Our upstairs ac was always freezing up and not working and our downstairs heat was always breaking. It seemed the same 2 gentlemen would work on the heat downstairs. The younger one would come and say we needed a part and before he could order it the older one would say no you don't. It was a constant battle that led to it having to be repaired almost every year, most years multiple times. The upstairs ac was always not cooling as it should. Had them back out here in March of 2023 and the repairman stated it was an ambient air sensor. When i called to question what that was the customer service rep proceeded to explain that it appears there are several things wrong with my unit and they were starting with that one. Our drain pan has overflowed in our attic. The basement one has flooded our laundry room and had to have sheetrock replaced, by them thankfully. The plan we had they were supposed to clean our ceiling fans. Not once did they do this as they said the fans were to high. There have just been numerous issues, to many to list. We called another company out for a 2nd opinion prior to repair. When the gentleman came, he advised that the build up on the coil was really thick. He explained they were supposed to be hosing it off on every maintenance visit. I do not recall that ever being done. After it was rinsed off it was found that it was leaking and would cost around 5200$ to replace. Now the issue was that no where had the coil down to the factory. The units were to have a 10 year limited parts and warranty. The new company looked up our warranty only to tell us it expired in 2021 after 5 years. I spoke to the gentleman who sold us the units and he assured us he submitted all the proper paperwork to the higher ups to be submitted. After doing my own research i found that if you do not submit your registration it expires after 5 years vs 10. With the Hiller Club i do not recall ever receiving any discounts on parts or anything of that nature. The new company advised is that if we had not told him when they were installed he would have estimated the age to be 10 to 14 years old. THEY ARE 6.5 years old. Needless to say we had to finance 16k for a new ac so we would have one. The basement one needs to be replaced as well we just didn't have the money at the time. Now we are with the new company and things seem to be going right for is. After the Hiller nightmare i make sure i stay on top of everything and watch them when they are here. They never gave us a discount or anything for all the troubles from the start. Just know that happy you'll be or your service is free is a completely false advertisement.

Good grief. I stopped using my local technician so I could get on an "All-in-One" maintenance plan (plumbing, heating, A/C, dehu) with Hiller -- otherwise known as the Happy Hiller Club. I figured it would be more convenient than calling one person for HVAC, one for plumbing, and servicing my dehu myself. Wrong! I have never had a single issue with either my Carrier or my Trane until Hiller started servicing them last year. The first time I had no idea what was going on after they serviced the HVAC and it stopped working. Well, the technician had to come back out, and he had forgotten to flip the breaker back on. Crazy me, never thought I'd need to check that one! The second time they serviced it, they apparently got water in the spliced thermostat line and caused the fuse to blow, thereby rendering the system inoperable. Again, never had that one happen! I've hired an electrician to fix the line (hopefully that's really what it was), but the Happy Hiller Club has cost me more than just the annual fees! My recommendation is to truly go local and get a quality Mom and Pop, even if it costs more. It's good for the community and it's nice to know who is going to service your unit every single time. The big box outfits, even if they were once a local "guy and a truck", are just not able to provide the same quality.