Arrow Appliance

very well. He called immediately and was at my house the very next day. Very knowledgeable prompt and polite.

he told me it was shot instead of dishonestly trying to bill for lots of parts and labor

Electronic board blown. Chose not to repair.

Matt always comes the same day or the next when I call him. I have a problematic dishwasher that was not cleaning well. He explained that dishwashers can get clogged with too much soap and not clean well. the next time he came was a couple of weeks ago because the upper dish rack broke. Tomorrow he will be coming to fix my dishwasher because it is not draining. Matt is my go to person for appliances now!

Fridge needed a new board which wouldn’t be worth fixing by the time he installed the board and labor since the fridge was 13 years old. Paid him for a service call. I purchased a new fridge.

Matt knew exactly how to do the job.

Matt did a great job finding the problem after troubleshooting and trying a few ideas. He is very knowledgeable. I was pleased with his work and would recommend him and his com, Arrow.

Great customer service

He knew exactly what was wrong and fixed it quickly and efficiently. Explained exactly what had gone wrong and answered all my questions as he worked. Fridge was repaired in less than an hour.

Pretty well

He responded promptly, fixed the problem, and cleaned up after the repair.

Matt was very personable and professional. He obviously knows what he's doing and does it well! Will definitely recommend him to others and use his service again if needed.

Great. Matt showed up on time. He checked out our washing machine and then made recommendations. Would definitely use them again if we need help with appliances.

Called immediately, on time and completed project.

Did not repair due to excessive cost. Repairman was very honest & knowledgeable & did not try to persuade me to have the repair done as opposed to purchasing new one.

From noise and my own internet surfing, I thought that the filter mechanism needed a valve replacement. Matt checkef everything our thoroughly and determined that the filter I had purchased just really wasn’t the correct fit. He showed me 3 or 4 things to confirm it. The great thing was that he told me that if buying a different filter cartridge didn’t work that he would come back with the parts and not charge me another service charge. The more expensive cartridge did solve the problem! Will definitely use this company again for his knowledge, honesty, and integrity.

I called Arrow Appliance after a failed attempt by another service in Greenbrier to find a water leak problem in my LG refrigerator. That vendor still charged me a service call charge after doing nothing spending 20 minutes finding nothing and throwing up his hands. Matt Kerley with Arrow came out within two days and spent about 45 minutes looking and FINDING the source of the leak...a bad hose coupling and water valve. He ordered the parts from his supplier and came over the next day and installed them. His charges for the parts were fair and not exorbitant. He charges a $75 service call charge and $75 labor charge which I knew up front. He is a very personable and professional young man who certainly knows his business. I am extremely pleased with his service and would highly recommend him to perform your service needs. Good to know competent people are still out there.

Great - quickly diagnosed and fixed130

Matt showed up on time and made sure the appliances worked after the repair was done. He also works very neat no trash we’re left behind.

Matt (owner) was quick to respond to my request for repair! He got in and had me up and running within an hour and a half! He went above and beyond to help me out! I will totally be using Arrow Appliances again!

Problem diagnosed quickly and treatment options given.

Matt called back quickly, scheduled the repair quickly and was punctual. He did a great job, dryer is running smoothly again!

Matt was friendly, professional, and punctual. He also was very thorough. He spent the time to troubleshoot the problem before deciding that we needed a new motor. Matt ordered the necessary part and installed it. We were very pleased with his work and will be calling on him again.

He did a very good estimation. Very honest, nice guy, friendly, and I had no problem with him.

Unit was not cold enough and the ice maker quit working. Matt determined the sealed system needed repair and advised that it was not worth the cost. He could have made a temporary repair that would not last but instead advised us to replace it. I appreciate his honesty.