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The Water Store

3.8(
4
)

Pool and Spa Service, Water Filtration and Softening

About us

The Water Store is East TN's ONLY water treatment, pool and spa store! Whether you're looking for service, supplies, chemicals, or accessories - The Water Store has you covered! We carry pool and spa supplies, above ground pool packages, parts, whole house water treatment systems for lime, iron, sulfur and more with in stote water testing services. Stop in or call us today at 865-940-1399 and see why we go the extra mile to make our customers happy :)

Business highlights

16 years of trusted experience
Emergency Services Offered

Services we offer

Pool cleaning, opening and closing service, computerized water testing. Our new Mobile Pool Store delivers quality chemicals, parts and more with on site water testing upon delivery! Weekly and monthly pool service available. Water Treatment sales, with a complete showroom and water testing service.

Services we don't offer

Resurfacing, In Ground New Builds, Leak Detection, Electrical, Spa Repair

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

3.84 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
25%
2
25%
1
0%
Rating CategoryRating out of 5
quality
2.0
value
2.5
professionalism
3.0
responsiveness
3.0
punctuality
2.0
Write a review
Showing 1-4 of 4 reviews
Tracee M.
09/2016
2.0
pool cleaners
  + -1 more
He quit after two times and charged me a lot for self packaged chemicals that no other pool services wanted to use. My power was off the second time he came and it was too much trouble to call me so he quit.
Description of Work: Pool cleaning
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from The Water Store
I remember that pool 3 years ago. Prior to coming we explained we normally don't service weekly accounts that far away from our location, but you wanted us to come anyway because you were unhappy with another pool company closer to your location and you said there was no one else to take care of you. So we came out ... On our first trip out there, problems with the plumbing and and the age of the plaster made it nearly impossible to vacuum the pool. This was a very old pool. What normally would take 20 minutes to clean took an hour due to poor suction from the old plumbing setup. Still, we did not charge any more for the cleaning. On our 2nd trip to you (a 35 minute trip each way) there was no power to the equipment and the breaker wasn't working. - therefore we couldn't perform any maintenance to the pool. At that point it was a loss of time and money. Normally, we would charge a trip charge, as it was not our fault that the work could not be performed. However, we decided not to charge you, but instead to cut our losses with this new account and not move forward with future services. This pool had too many issues that needed to be fixed before we could move forward with cleanings. It became clear why you and the other pool company had issues. If the equipment worked properly on the pool, there wouldn't have been a problem. I will not apologize for things beyond our control. Even after the bad review you left, I hope that over the past 3 years you've gotten your plumbing and equipment problems resolved and you are enjoying the pool.
lisa J.
02/2016
5.0
pool cleaners
  + -1 more
unknown
Description of Work: jeff cleans my pool once a week and does great work!! friends & neighbors ask how i keep it so clear & sparkling
Rating CategoryRating out of 5
Yes, I recommend this pro
lisa J.
09/2015
5.0
pool cleaners, water softeners
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$25
Response from The Water Store
Thank you for your review. The above review was for weekly pool cleanings for an above ground pool. We look forward to taking care of you again this upcoming year. Spring will be here soon :)
Doug M.
05/2011
3.0
pool cleaners
  + -1 more
I called on 4/29 and asked to have my above ground pool opened. The owner, Jeff Smith, said he could do it on Monday 5/2 and I was amazed at how quick he could do the work. He was late getting to my house but did call to let me know that he would be running behind as he was getting some supplies. He spent about 3 hours opening my pool. He told me that I need to add a chemical at 7 that night, turn the pump off for 48 hours and then vacuum out what had settled. My issue is that after the 48 hours there was almost as much stuff in the bottom as there was when we was there. He did get a lot of leaves out but I have spent over 5 hours on it and I still do not have it all out. The person that opened my pool last year had gotten everything out and the pool had far more stuff in the bottom than it did this year. Also he left some empty chemical bottles around the pool and also just left my cover laying on the ground and did not even ask where I wanted it.
Description of Work: Remove pool cover Attach all hoses Added sand to the filter Removed leaves Added chemicals
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
$350
Response from The Water Store
After reading your review, I would like to take a moment to express my concern for any unpleasantries you may have experienced. I would have appreciated a phone call if you were at all unhappy with my performance with opening your pool. If I had forgotten an empty bottle, I do apologize. The chemical that I had you add to your pool (flocculant) takes about 48 hours to clear up the pool and settle to the bottom. You may have forgotten to set your filter to "waste" while vacuuming, which would have just restirred the particulates instead of removing them. With your cover, I chose to leave it outside so you could scrub it off before returning it to your shed. I did that intentionally. Once again, if you had just contacted me at any time, I would have been more than happy to answer your questions or resolve any issues, as my customers and their satisfaction are my #1 concern. I hope you and your family have a wonderful summer and please feel free to call me at any time. -Jeff

    Contact information

    259 W. Hwy 25 70 B, Dandridge, TN 37725

    http://www.shopwaterstore.com

    Service hours

    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 1:00 PM

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Pool and Spa Service,
    Water Filtration and Softening

    FAQ

    The Water Store is currently rated 3.8 overall out of 5.

    Monday: 10:00 AM - 6:00 PM

    Tuesday: 10:00 AM - 6:00 PM

    Thursday: 10:00 AM - 6:00 PM

    Friday: 10:00 AM - 6:00 PM

    Saturday: 10:00 AM - 1:00 PM

    The Water Store accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,PayPal,Visa
    No, The Water Store does not offer free project estimates.
    Yes, The Water Store offers eco-friendly accreditations.
    No, The Water Store does not offer a senior discount.
    Yes, The Water Store offers emergency services.
    Yes, The Water Store offers warranties.
    The Water Store offers the following services: Pool cleaning, opening and closing service, computerized water testing. Our new Mobile Pool Store delivers quality chemicals, parts and more with on site water testing upon delivery! Weekly and monthly pool service available. Water Treatment sales, with a complete showroom and water testing service.
    Resurfacing, In Ground New Builds, Leak Detection, Electrical, Spa Repair

    Contact information

    259 W. Hwy 25 70 B, Dandridge, TN 37725

    http://www.shopwaterstore.com

    Service hours

    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 1:00 PM