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"Awesome service! Pet stains cleaned!"

"How did it go? It did not! Contractor made appointment to quote, then cancelled. Next day, showed up without me confirming next appointment. Becuase the contractor was so nice and spoke to my husband, we decided to give her an opportunity. She agreed on a day, time and price. First surprise was her saying she was coming a day earlier then we scheuduled. ( the night before) when i told her that would not work, she confirmed that she would be here at our scheudled day and time. Less then 3 hours before she was expected to clean, said text that she was not coming and when i called and asked why, her response was "I have extra things to care for today"! I had already waited a week. We rescheudle for saturday, and this morning i got a text stating she has a call and she had to come late. I asked what time and was sent a message stating, " Find someone else , you do not pay enough." Crazy thing is , I requested a quote, and was asked what I was currently paying. The contractors price was " OK!" and agreed to that price. I was never asked for more. THis held me up for over a week and I turned other contractors down. Unprofessional and Unnacceptable. Would not recommend"

"It was great. They were very prompt. They communicated with us with where they were with the service and what to expect."

"Kevin was fantastic - would definitely hire again. If anything, he should charge more for the service he provides and the results you get. 5 stars!"

"Let me start by saying I've never used a cleaning service before- I was always worried they would scam me out of money, or do a bad job or break my things. This was a Christmas treat from my boyfriend, and proved exactly every concern I had, right. They arrived for the deep clean service that's required your first time, and, after about 2 hours, notified me that I would be charged an additional $100 worth of fees for excessive dust and dog hair. I have a lab mix that has free roam of the house, so I authorized that and went back to work. The cleaner had to rush out before we could do a walk through (I'm assuming that's standard, usually, but I'm not sure). I noticed some areas that were totally missed right away. It felt more like a standard clean to me. I got a text asking how the service went, and I shared the photos. They said they would investigate and send the cleaner back. After a few failed attempts at sending me a follow-up text, they said they would email me, but I still haven't received anything. MORE troubling than the clean job, the upcharge and the bad service, though, was my realization that evening at bedtime that the TV screen in our bedroom was damaged. I sent off an email, pictures, and asked for a call the following day. Today, I received a call from a man who identified himself as the manager. He said he got my email, and his cleaner didn't touch my TV. I explained that they must have, because the screen was damaged. He said "Lindsay said she did not." I explained that I was charged an extra $100 for dust and dog hair, and nowhere on or around the TV had dust or dog hair. His response was "our cleaner noticed you purchased a new TV." I said "yes?" And he said "well all I'm saying is my cleaner never touched your TV..." (IMPORTANT NOTE: My boyfriend won that TV at his company Christmas party days ago, and can prove that pretty easily. The assumption we were being fraudulent was beyond offensive). TLDR; They came into my home, charged me $300 for an unimpressive clean job, an additional $100 for dust and dog hair, ghosted me, then broke [my distinctly un-dusty and un-dog haired] TV, then denied responsibility and accused me of commiting fraud. I now have a broken TV, a house I still need to clean, and I'm $400 poorer. I feel totally bamboozled and scammed. More than that, I've never been more offended! Worst idea, ever. All photos I included were taken after the $400 deep clean."