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Lowe's

Windows, Doors, Roofing,

Reviews

4.424 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
58%
4
25%
3
8%
2
0%
1
8%


Rating CategoryRating out of 5
quality
4.3
value
4.3
professionalism
4.7
responsiveness
4.6
punctuality
4.5
Showing 1-24 of 24 reviews

Gary S.
04/2017
5.0
water heater repair, replacement windows
  + 0 more
Everything went as planned and promised. Even followed up to make sure all was OK.
Description of Work: Replaced water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

GEORGE R.
01/2017
3.0
custom cabinets
  + -1 more
The hardwood would have been an A and the kitchen cabinets would be a C and the appliance would be and B. The person doing the instillation on the cabinets wasn’t as good and precise and the person who did the hardwood floors. The hardwood floors installer was perfect. The cabinet that was ordered was fine, it’s just the skill level of the installer wasn’t up to an A or B grade.
Description of Work: We did a kitchen remodel with Lowe’s.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro

GEORGE R.
01/2017
5.0
hardwood floor
  + -1 more
unknown
Description of Work: .........................................................................................
Rating CategoryRating out of 5
Yes, I recommend this pro

susanne H.
05/2016
4.0
replacement windows
  + -1 more
unknown
Description of Work: different people on different days brought appliances for the kitchen. for the most part, they were on time, but the Lowe's in crossville, tn., takes approximately 3-4 wks to get appliances in and the people who delivered the refrigerator took my receipt and paperwork with them upon departure.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$2,000

Randall C.
02/2016
1.0
roofing, siding, replacement windows
  + 1 more
unknown
Description of Work: I will have to get Lowes to come out and look at what their contractor did to my roof. The whole roof needs to be scraped and done again by a professional. I don't know how someone could mess up with new shingles as bad as they did. My roof looks 50 years old. Curling shingles, nothing lines up, dips in roof. The valleys are horrible. The wood used to repair the roof was not cut right as has over an inch hole where the valley meets the fascia. I used their "other" contractor when their main contract company failed to show up. They will have to bear the cost of replacing this roof.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$7,600

Gail D.
10/2015
5.0
replacement windows, doors
  + 0 more
unknown
Description of Work: Helped me figure how much product I needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Susan C.
06/2015
5.0
replacement windows
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

barry A.
02/2015
1.0
replacement windows
  + -1 more
It didnt
Description of Work: Never called or showed up. Had to go to Lowes Cookeville TN to purchase and get two doors installed. Would not consider using Lowes of Crossville again.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Pamela B.
11/2014
4.0
replacement windows, appliance sales
  + 0 more
The purchase was easy, the sales clerk knowledgeable and helpful, he pointed out the positive and negative aspects of the various models I was considering, and helped me buy one that I am very happy with. The install crew was professional and helpful. I have no complaints at all.
Description of Work: I purchased a refrigerator from Lowes that was delivered and installed.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$2,000

V E.
08/2014
4.0
plumbing, roofing, replacement windows
  + 1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0

Yes, I recommend this pro

Carol B.
07/2014
5.0
replacement windows, pavers, gravel
  + 0 more
Two years ago, I placed some cast concrete landscape blocks at the edge of a plant bed. I made several trips hauling these blocks in my van. They look so good that I decided to place them along a long plant bed at he rear of the house. I picked out two colors to add variety. I needed a large amount of blocks. Lowes delivered a pallet of these blocks and placed them in the drive way. The delivery charge was less than $50 and worth the cost. I hired local landscapers to place the blocks along the plant bed.
Description of Work: Delivered a pallet of landscape wall blocks..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lori L.
06/2014
5.0
replacement windows
  + -1 more
I could not have been any happier with the service. Delivery and installation went off exactly as promised. They kept me very informed so that there were no surprises. I was very, very pleased.
Description of Work: Purchased Laminate flooring for my entire house, delivery and installation were exactly as promised. My budget was tight and they discounted the product to get it within my budget.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,900

Shellan C.
06/2014
5.0
replacement windows
  + -1 more
The knowledge was fantastic. This is a project that I will be executing but based on information gathered at the Lowes site.
Description of Work: consulted on shrubs, trees and perennials with respect to setting up various gardens at my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

James K.
05/2014
5.0
doors
  + -1 more
It went fine and we've had no problems. Lowe's has a good 'satisfaction guaranteed' policy.
Description of Work: Lowe's installed a door.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

James K.
08/2013
5.0
replacement windows
  + -1 more
The men were professional and the product was top of the line. Excellence work and the floor looks great.
Description of Work: Tiled a floor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Carrie T.
05/2013
4.0
appliance sales, garage doors
  + 0 more
We have been shopping with them for years. We have purchased a whole bunch of things recently from them. Everything was fine, except last week with the garage door order. The experience didn't go well and we canceled the order. It did not go well. They weren't following through what needed to do and delivering on the product. The appliance department has been great. The salesman had been great. The price was comparable.
Description of Work: I used Lowe's for appliance sales and purchased the garage doors.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0

Yes, I recommend this pro

Mary P.
01/2013
5.0
plumbing, water heater repair
  + 0 more
Service provider was efficient and courteous. A very pleasant conclusion to a dismal water heater failure experience.
Description of Work: Water heater and water cut-off valve removal/replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$300

Gregory S.
12/2012
3.0
replacement windows
  + -1 more
I didn't use them because their pricing was not good and they brought a subcontractor in who quickly went through my house and told me he knew my neighbor and did her windows and the he would do a good job for me too which was kind of the jest of it. I decided instead to use a guy that I got off of Angie's List who did a fantastic job. With Lowe's their punctuality was poor and their scheduling was poor and then when the man does show up he doesn't have the quality. He was just saying all replacement windows are the same which is not the truth and was basically sell me windows based upon what he done for my neighbor. The problem is they don't work for Lowe's and are a subcontractor for Lowe's and are out there installing a Lowe's product. I spent a lot of money this past summer and actually bought every door in my house from Lowe's and I put in two myself with my father-in-law who is a contractor and the only door I had them put in was a front door and I had a problem with it. They have good products, but it's just they have a sorry service. He never really gave us a price and told us they'll give us a good deal and that it was going to be about $250 a window and that they could do it for $3000 or $4000. My wife was so frustrated and they weren't full of ideas to help us. For example, I have a huge picture window in another part of my house and the other company we used said that they could put back what's there but something else would look better and came up with a design for both my house and my neighbor's house where he put in three beautiful double hung windows. You clean them from the inside with screens and everybody now comes to the front of our house and says they are so gorgeous and that says a lot.
Description of Work: Lowe's gave me an estimate on some windows.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
2.0
punctuality
2.0


Amanda F.
05/2012
5.0
appliance sales
  + -1 more
I liked their promptness. They said they would be here at certain time and they were here when they said. They were very friendly.
Description of Work: I used Lowe's for delivery of an appliance.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$329

Kathy W.
03/2012
5.0
roofing, replacement windows
  + 0 more
see above
Description of Work: very prompt with estemate and estemate within $100 dollar of actual cost ordered supplies arrived quickly and repairs went very smothly

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Gloria S.
10/2011
4.0
decks, doors, fencing
  + 1 more
it went well, we just couldnot afford the amount of fencing we needed at this time.
Description of Work: estimate on fencing

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Sandra D.
09/2011
4.0
replacement windows, carpet installation
  + 0 more
Over all it was a good experiance, just had that one problem.
Description of Work: Purchased carpet from Lowe's, they were very helpful in the selection and scheduling of the installation. The private contractor they sent to install arrived on time and helped my husband move all of the heavy furniture out on to the porches. They did the whole house at one time so it was a large job. The only problem was that they didn't finish a good trim around the edges of each room. We are older and it is not possible for us to get down and trim around all the baseboards. I thought it was just fuzz and the sweeper would pick it up. It didn't work out that way. I should have called Lowe's and complained, but didn't. We live a long way (50 miles) from Lowe's, and I didn't want to bother them. It has bugged me ever since. Thanks for letting me vent.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$2,000

Darlene S.
08/2011
5.0
replacement windows
  + -1 more
The replacement windows began as scheduled and was done promptly. The contractor showed up when scheduled and also cleaned up as needed. They had a few problems when it came to rehanging the windows I had chosen, but he was able to work this out and the windows have been great. I have seen a reduction in my electric bill this year. Overall a great experience.
Description of Work: Replace several windows in the house. Required more work than estimated to make the windows fit, but it was done by the contractor at no extra charge and he did a great job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

kirt E.
07/2010
5.0
decks, doors, gutter repair, roofing, replacement windows, siding, fencing
  + 5 more
very well
Description of Work: i had a roof installed by them

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,245

    Contact information

    unknown, Crossville, TN 38558


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Windows,
    Doors,
    Roofing,
    Appliance Sales and Installation,
    Water Heaters,
    Siding,
    Plumbing,
    Fencing,
    Decks and Porches,
    Stone and Gravel,
    Hardwood Flooring Sales and Installation,
    Gutters

    FAQ

    Lowe's is currently rated 4.4 overall out of 5.
    No, Lowe's does not offer free project estimates.
    No, Lowe's does not offer eco-friendly accreditations.
    No, Lowe's does not offer a senior discount.
    No, Lowe's does not offer emergency services.
    No, Lowe's does not offer warranties.

    Contact information

    unknown, Crossville, TN 38558