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Innovative Restorations

Unfinished Carpentry, General Remodeling, Kitchen and Bath Remodeling,

About us

We are a family owned Business in the Crossville, TN area. We perform background checks on our employees at the time of hire as well as drug testing to verify we can trust them in our home. Our job is to get you back to normal as fast as possible.

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

We are a Restoration & Construction company, We specialize in water damage restoration and remodeling. With our Luxury bath product we can install a new bath or shower in as little as 1 day. We have worked with VA clients in the past helping with retrofitting their home for wheelchair access and showers! We offer simple solutions in Restoration and Remodeling to help you enjoy your space all over again!

Services we don't offer

Auto restoration

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

yes

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.614 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
0%
3
7%
2
0%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.6
responsiveness
4.9
punctuality
4.9
Showing 1-14 of 14 reviews

Greg I.
03/2024
5.0
remodeling
  + -1 more
Innovative Restorations gave us several estimates on our home remodeling projects. We accepted two: One to replace our old bathtub with a walk in shower. They did a timely and excellent job. The second project was a complete rebuild of out attached two stall garage into two bedrooms and a large living room. They did a great job! We love it. Chris and Kevin were the workers and I would highly recomnend both them and the company.
Description of Work: 1. Replace old bathroon tub with walk in shower. Replace bathroom flooring with tile. 2. Completely renovate our two stall garage in to a new living space. Two Bedrooms, large living room and new hallway/clothes washing area. 3. Move washer and dryer from basement into newly renovated garge/living area.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

bob P.
09/2020
5.0
contractors
  + -1 more
From start to to completion every requirement was meet or exceeded Michael Burton set the tone with a up front quote .Michele Wider was very helpful Mr Keean Zielke The project manger, I can not say enough GOOD THINGS about him What ever you hope for in a manger he was that and head and shoulders above. The Installers Whitt and Jamey were great all work was done as if it was their own home, communication on time clean up Great job. I would re-hire in a heart beat
Description of Work: New walk in shower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary H.
02/2020
5.0
ceramic tile, drywall, interior painters
  + 1 more
Innovative Restorations personnel and employees were very professional, respectful, and prompt. Good communication skills kept me informed and up to date on all aspects of project work schedules and time lines. I was pleased with the quality of their work. I would recommend others to use this company.
Description of Work: Water damage bathroom dry out of bathroom. Tile replaced Drywall repair paint

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sue S.
07/2019
5.0
remodeling
  + -1 more
Carpet & vinyl flooring had to be removed from main level and basement. It was treated then painted with sealer. No more cat odor!
Description of Work: Remove cat odor from floors that were 26 years old.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

June H.
03/2018
5.0
contractors
  + -1 more
The guys are great!!!!!!!!!!!!!!!!!!!!!!! $$$ pending insurance claim.
Description of Work: water damage due to a hose leak. Water dry-out completed.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gene M.
06/2017
5.0
Initial response was prompt and punctual, which was greatly appreciated. Floor and walls were pressure-washed and sprayed with disinfectant that eliminated the odor. We did find a few spots on the walls that were missed. Owner came by two days later at our request and agreed additional cleaning was needed. Another technician came the following morning to complete spot cleaning and disinfection (including behind a moisture barrier that was not removed the first day) to our satisfaction.
Description of Work: Cleaning and disinfecting of basement closet walls and floor after a raw sewage spill (caused by a third party).

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

tamika P.
03/2017
3.0
contractors
  + -1 more
This company did a wonderful job and were very professional. They kept me informed and explained things as needed.
Description of Work: dry out of home after water damage.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$3,000

Steve W.
03/2017
5.0
contractors, remodeling, home remodeling
  + 1 more
Excellent work
Description of Work: Very prompt & professional service! We had our kitchen remodeled & they were great!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Susan M.
12/2016
5.0
Excellent service.
Description of Work: Water damage repairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

tom L.
08/2016
1.0
remodeling, roofing
  + 0 more
I was very sick at the time and we feel Josiah with innovative restorations took advantage of my wife and our situation. I have made a full recovery thank God. We recently found out about the underhanded nature of Josiah going against his word on final settlement when we went to refinance our house. His actions were deceitful. We would never use him or reccommend him to anyone. I have been able to return to work and will pay lien in full as an offering up to God in thanks for a full recovery from my cancer.
Description of Work: Last July I was sick with with cancer and we had a roof leak causing damage to one of our closets and my wife had to handle the the restoration of the closet and have the roof fixed. During the project the estimate was for $2000 for repairs including roof repair. Josiah with innovative restorations was not able to repair the roof cosmetically to our satisfaction and we had to hire a separate contractor. Feeling insecure, my wife consulted our insurance company, as to fix the roof cosmetically was going to be much more expensive. When the insurance company came out to review the project Josiah, from innovative restorations quadrupled his bill to the insurance company. The insurance company refused coverage leaving us to foot the expense. We negotiated with Josiah a final payment of an additional 3000 for his work to bring his total to over 5000 for a 2000 job. He then took our check refused to cash it and proceeded to file a lien on our house for an additional $4500 going against his settlement agreement. He took advantage of my wife and my illness. I ended up having to have major surgery in Houston, Tx. I have made a full recovery since then and wanted to share my experience with Innovative Restorations and their dishonesty. I would never use this contractor again. The total cost came to over $15,000.00. from an initial $2000 bid.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$2,000

Response from Innovative Restorations
It is disappointing to read a review like this that is inaccurate on all accounts. The patch on the roof was made with the shingles the customer said were "the correct shingles". He provided us the manufacturer and color. When the repair work was completed with the shingles he & his realtor specifically told us to use, he was not satisfied and wanted the whole front portion of the roof replaced so that there would not be a shading difference from new shingles to the original roof. The work to replace the entire front part of the roof was performed by a sub-contractor that we recommended and had requested an estimate from. The customer paid that sub-contractor unbeknownst to us and we have never been paid our mark up (which is our time invested to coordinate the roofing contact) on that invoice. We have no record that the customer has sent a check to us for the settled amount of $2,500.00, which is why there is a lien on the home now. I did agree to a settlement amount of $2,500 on August 28th, 2015 in a phone conversation with Mr. [Member Name Removed], however to this date we have not received the check, nor has the customer sent us a cancelled check or copy of said check showing that payment had been made (this was requested from Mr. [Member Name Removed] after a conversation in August 2016 with a mortgage company who had called regarding a re-finance on the home) The customer does claim that he sent the check, which we never received, but he does not want to send another one. As for the price increase, when you request additional work the price generally goes up. We gave credit for the cost of the repair that he was not satisfied with and then proceeded to replace the whole front of his roof. The insurance carrier only paid for the damage to the interior of the home as the roof was not a covered loss which is standard practice. The customer had a high deductible so the out of pocket cost was most of the claim. To our knowledge he was never sick. He is a doctor and they live in Florida, this was a second home to them. As of writing this we have still not seen the payment of $2,500.00 which was agreed upon with Mr. [Member Name Removed] on August 28, 2015 which was 8 months after a contract was signed on January 26, 2015 (not in July 2015 as the customer states in this review).

Judi G.
02/2016
5.0
contractors
  + -1 more
This company was prompt, knowledgeable and professional. We were kept informed through every step of this process. They were also prompt about getting the required information to our insurance company. We hope we never need their clean-up services again, but wouldn't hesitate to use them if we did.
Description of Work: Innovative Restorations removed the kitchen floor that had been water damaged by a malfunctioning dishwasher, they installed equipment to dry the subfloor, made sure there wasn't any damage in the crawl space, then installed new flooring in the kitchen, breakfast area and laundry room.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Patty S.
02/2016
5.0
remodeling, roofing
  + 0 more
They did an excellent job. They were very prompt to respond and they were there within 30 minutes. There was a lot of rain at the time and they showed up immediately. They took care of furniture and other things int he house and also left some blowers in the home to dry everything. Very prompt and very courteous. Great follow up.
Description of Work: I had a water leak in a roof that they repaired. The quote they came up with ended up being the exact price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Steve W.
02/2016
5.0
contractors
  + -1 more
AWESOME!!!
Description of Work: We had a pipe break in our house while at work. I came home from work, opened the front door, and water was about 2" high all over with a waterfall coming from the pantry where pipe had broke. I called Innovative Restorations & they were at the house within an hour to start drying & cleaning us up. The technicians were so knowledgeable, professional and courteous we felt comfortable enough to allow them access to the home the next few days while we were at work. They really amazed us at how well they did & the "innovative" approach to drying we didn't even know existed! I mean who knew you could dry hardwood & drywall? Amazing service by a great company.... Our adjuster & insurance agent trusted the company's estimate through previous experience and issued payment to the company within a few weeks! If you are need of emergency services they are the go to company to call!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,600

Linda W.
03/2013
5.0
contractors
  + -1 more
It went fabulously. The workers arrived exactly on time (two-man job to remove door and get it into truck). They took the door away. The carpenter was very neat and went the extra mile for us by spackling the nail holes in the new interior framing (part of the job that we were supposed to do before painting). It happened so quickly that it was almost like magic to us after living with that awkward and unattractive door setup for over three years. The invoiced price was exactly what the estimated price had been.
Description of Work: We moved into our 1976 ranch house in 2009. The prior owners added a sun room off the kitchen in 1999 or so. They left the exterior metal door (two panel, framed glass, one side fixed) so they could shut off the sun room (which we later learned was used as a hot tub room, not a "real" living area). Despite the open look due to the glass, the setup was awkward and cramped due to the limitations of the 36" door opening. The metal outdoor-type threshold was ugly Josiah Kessie's crew removed the double door, installed an oak threshold, re-framed the opening, and were finished in 1.5 days. The transformation was amazing with the new six-foot-wide opening into our TV room. We completed the job ourselves by painting and sealing (the threshold) over the next two days.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

    Contact information

    6755 Highway 70 N, Crossville, TN 38571

    http://InnovativeRestorationsTN.com

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    60361
    Trade License Expiration
    12/31/2021

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Unfinished Carpentry,
    General Remodeling,
    Kitchen and Bath Remodeling,
    Ceramic Tile,
    Biohazard Remediation,
    Finished Carpentry and Woodworking,
    Water & Smoke Damage

    FAQ

    Innovative Restorations is currently rated 4.6 overall out of 5.

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    Innovative Restorations accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, Innovative Restorations offers free project estimates.
    Yes, Innovative Restorations offers eco-friendly accreditations.
    No, Innovative Restorations does not offer a senior discount.
    Yes, Innovative Restorations offers emergency services.
    Yes, Innovative Restorations offers warranties.
    Innovative Restorations offers the following services: We are a Restoration & Construction company, We specialize in water damage restoration and remodeling. With our Luxury bath product we can install a new bath or shower in as little as 1 day. We have worked with VA clients in the past helping with retrofitting their home for wheelchair access and showers! We offer simple solutions in Restoration and Remodeling to help you enjoy your space all over again!
    Auto restoration

    Contact information

    6755 Highway 70 N, Crossville, TN 38571

    http://InnovativeRestorationsTN.com

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM