Memphis Stone & Stucco

Extremely unprofessional from the sales reps to the owner! The installers did poor quality work and covered up my weap holes in my house. Once this was pointed out to the owner he did not try to make things right at all. On top of all this they ordered way too much stone and would not let me return it. I even dropped it off at the store location with assurance that I would be reimbursed; it’s still sitting there with no reimbursement. They are all smiles while you are purchasing their products but do not deliver. Terrible absolutely terrible

When I called about getting an estimate on the work I needed, I was told I would be getting a call the next day to set up a scheduled appointment. After about 2 weeks, still no call. That's when I called them back and spoke to some one else, and was told by this person that he would come out that afternoon to look at what I was needing done and to see if what I needed would be possible to do. Not once, but twice I was told they would be contacting me. Never heard another word from anyone about why they could not show or call. Definitely no way to do business!

They did an excellent job, they were contracted through my home builder. I am very happy with the work they provided and I would use them in the future if I needed to.

Co. was a little slow to respond to my inquiry. When they did it was courteous and professional. Agreement on price and description of work was easy to reach. Start date was delayed 3-4 days due to problems with current jobs. Estimated time to do was 2-3 days. Actual time to do was 5 days. Salesman underestimated time to do by a day. Also due to spreading crews it took an additional day. Crews were courteous and skilled in all cases. Lead man was pulled on fourth day due to problems with other jobs. That made me nervous but remainder of crew did good job of finishing. Salesman (Lynn) did good job of keeping me informed. Found one spot with no stone in it after we had done walkaround. Not bad out of 6000 stones. Delivery/pickup driver fit a stone into the blank hole. Pick up of excess materials (and there were not many; the materials were estimated well) was prompt. Clean-up of entire site was very good.Company name in process of changing to Memphis Stone and Stucco. A+ BBB rating with no complaints.