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Floorworks

Flooring Sales and Installation, Carpet Sales and Installation, Hardwood Flooring Sales and Installation,

About us

Sales & installation service for hardwood, carpet, ceramic tile, vinyl, & laminate.

Business highlights

24 years of trusted experience
Emergency Services Offered

Services we offer

Sales & installation service for hardwood, carpet, ceramic tile, vinyl, & laminate.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Reviews

4.620 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
10%
3
5%
2
0%
1
15%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.6
responsiveness
4.7
punctuality
4.7
Showing 1-20 of 20 reviews

Stacy H.
02/2015
5.0
carpet installation
  + -1 more
They were great workers. I really liked that they where there when they were scheduled. They kept the 5 bedrooms and the play room just like they found them.
Description of Work: I had the company come install my carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

margaret T.
01/2015
1.0
carpet installation, hardwood floor
  + 0 more
I was dissatisfied with the service, I ran into issues less than four days after installation. We called them and they refused to take any responsibility and wanted to charge to fix the problems. The carpet needed to be re-stretched a month later. They don't make any effort to make customers happy I would not recommend them.
Description of Work: Three bedrooms and d den were carpeted. I had hardwood in my kitchen, hallway and dinning room.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$4,000

Response from Floorworks
Job was installed May 2011, not January 2014. Laminate was damaged from excessive water at the dog's water bowl. Floor works offered to repair for a minimum service fee. Customer refused. Carpet was wrinkled due to someone pulling up carpet and running a cable underneath. Floor works restretched/retacked the carpet at no charge. This particular review is not valid.

Clif M.
09/2014
5.0
flooring contractor
  + -1 more
unknown
Description of Work: Installed hardwood flooring one floor of home. Installed tile in bathroom and replaced carpet on stairs. Very punctual. Called ahead. Work done very professionally.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Kathy L.
11/2013
5.0
flooring contractor
  + -1 more
The installation couldn't have gone better. Paul and Matthew showed up on time the first day and did a great job of laying the wood. They were efficient, quiet and cleaned up beautifully. The next day, Paul and Chris installed the carpet. Again, they were on time and very organized. There was a lot of furniture to move and they did it without a problem. When they left, the rooms were back in order and the old carpet was rolled and taken away. We could not have had a more pleasant experience and we would certainly recommend Mark and his crew without reservation.
Description of Work: Mark came out and measured for wood down the hall and carpet in the bedrooms. He helped us choose the right carpet and color and spent a great deal of time with us making sure we got what we wanted at a fair price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

shannon S.
09/2013
5.0
hardwood floor
  + -1 more
We wanted to install new floors in our home. Mark Sanders of "Floorworks" was very helpful in discussing our options. From the start he was readily available to answer questions. Once our choice was made the installation was scheduled. The crew of "Sanders Pro Flooring" was exceptional. They paid attention to every detail, worked steady each day always having such a polite attitude, continuously checking to make sure we were happy. Mark also checked in on the progress. The installation crew was on time and always cleaned up every day before leaving. They carried themselves professionally. We chose a 12mm hand-scraped laminate from "Bella Cera" for the Master bedroom, hallway, living room, dining room, kitchen and pantry including closets. They also included new quarter round on the base boards throughout the house. They moved the furniture as needed to work and paid attention not to scratch the new floor. They put back everything where it needed to go as well as hooking the washer and dryer back up for me. It looks so high end! We are getting compliments from everyone. I would highly recommend this company as they were decent in pricing, professional, and did a fantastic job with installation. I am very picky and want perfection and I have to say...they gave me just that!
Description of Work: EXCELLENT SERVICE!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sharon O.
08/2013
5.0
flooring contractor, carpet installation
  + 0 more
He was very good. We could not find rugs we liked, he made some rugs for us. The only thing I did not like was they bound the carpet on the stairs. The binding job was very good though. They did an excellent job overall. The owner is a very nice guy to work with and he is very professional. We would use them again in the future. I would highly recommend them to anyone.
Description of Work: They installed our carpet on floor in quite a few rooms and up the steps. He also made some rugs for us too.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Elizabeth M.
07/2013
5.0
flooring contractor
  + -1 more
They did a great job and I have recommended them to several people. The work went great, I didn't have any problems. It was fast, they did what they said they would do and got out of my way as fast as they could do. It was done well and quickly.
Description of Work: I have used Floorworks. He put in laminate flooring.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,600

shannon S.
06/2013
5.0
carpet installation
  + -1 more
The guys from Floorworks were excellent. They are very hardworking. They didn't take a lot of time. They moved everything and got everything back to the way it was. Time work in the house is very good. They only took about 4 hours to finish the job. They are a very small company but they are very good and very professional. They care about what they're doing.
Description of Work: I used Floorworks to install carpets for my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,975

Monica M.
05/2013
1.0
flooring contractor, ceramic tile, hardwood floor
  + 1 more
We did not pursue this company after we learned they do no specialize in stone flooring.
Description of Work: The owner came out to do a quote on wood or tile/stone floors. I told them we wanted travertine and he said no problem. After several back and forth discussions and a trip to the showroom he kept pushing me to look at tile (that looks just like the stone I wanted). I somehow realized during the process THEY DON'T EVEN DO STONE WORK or if they do it would have been a sub-sub-sub contract deal to which this company has little or no expertise in. What a waste of time.

Rating CategoryRating out of 5
professionalism
1.0


Deryl B.
03/2012
5.0
flooring contractor
  + -1 more
They came right when they said they would, and did a beautiful job.
Description of Work: They installed new carpet in my upstairs and new hardwood floors in my bedroom and upstairs hallway.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

margaret T.
10/2011
1.0
hardwood floor, carpet installation, flooring contractor
  + 1 more
Purchasing from this store was the worst mistake we made. The hardwood flooring was put in then the carpet which they did order enough of. They pushed us to get everything installed. They only wanted more money to honor the warranty which we did not pay. So the overall experience was. What we thought was going to be a really great buy and improvement in our home turn out not to be. Everything was put in, but not to our satisfaction.
Description of Work: Went by the store was shown many good brands of carpet. Hardwood floor was told the Germantown floor had more. The owner's son came to my home took the measurements. Told me which hardwood flooring wood work better with my home. I also knew we had a dog. We ask if we should get a more durable hardwood floor. NO THIS ONE IS EXCELLENT!!!! I went to the Germantown store to pay for the flooring and carpet. Then the other bother said I should go maybe with a lighter floor color same QUALITY!!!! The hardwood flooring was put in the kitchen. dinning room, and down the hall ways as they suggested !!! The next day came the carpet. They did not order enough. That took two trips. Three days after the hardwood flooring was in. There were really BAD water spots and a BULK in the floor. When my husband called them he was told it would cost us $110.00 plus flooring. He also stated he tried to tell us about water getting on the floor from the dog. He tried to talk me ( your wife) out of buying this floor. Please Please Angie tell you everyone to say away from these people. They make you feel so comfortable in the start but the aftermath. Please run from these people.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$5,000

margaret T.
09/2011
3.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
They just sent me the papers were I bought the flooring from them and offer no more,
Description of Work: When I went in the store they were just so piolet. When he came to measure the floors again polite. I went in GREAT detial about the wood floor with him. The up keep, having a dog. Should we go to a more expensive floor!!. I was assure I was buying just what I needed. If I had an problems they would come immediately to fix it. They did not!!! They wanted me to pay them more money to come out to repair the floor. When they installed the carpet they did not order enough so that took extra time. When they were installing the carpet I couldn't be in the room so I could not see what type of pad they were using, but definitely not what I paid for. My carpet looks like it needs replacing now !!!. My husband called them and they lied to he and said he tried to talk me out of putting down the wood floor I picked out. Why would be interested in paying more for a better priced floor if for one minute we thought we were going to have any problems.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$6,500

Judith C.
08/2011
5.0
flooring contractor, ceramic tile, hardwood floor
  + 1 more
I worked with Brian at the store, he did a good job helping me figure out what the heck I wanted for hardwood and tile, so many choices. I chose tile and hardwood that was on sale that month, yay for me! Brian came out to the house quickly for the estimate, and It was no trouble getting onto the job schedule. They could have started a week later, but I was having all my trim painted as well, so the floor guys didn't start until a few weeks later. There was one glitch when I saw that they were about to lay the wrong sized tile, but that was a miscommunication between Brian and me. When we had reviewed the order together, we hadn't confirmed tile size, but after the error was caught, the correct tile was sent out the next day. I've gone through several remodeling jobs before, I consider myself obsessive about dust containment, but I underestimated how much dust there'd be from pulling up the carpet and cutting the doorjambs to fit the hardwood. I had already removed everything I could carry out of the rooms but left the bigger furniture pieces for them to move back and forth as they laid the hardwood. I should have covered that furniture, there was dust in every crevice! So be forewarned, if dust makes you crazy. The stair treads came out beautifully after all the delays, matching great with the hickory flooring. The guys were on time every day, worked a full day, and they were polite and cleaned up after themselves every day.
Description of Work: They replaced my 13 yr old carpet throughout the downstairs and upstairs hallway with pre-finished hickory hardwood (1100 sq. ft.). The stair treads were installed with white oak stained to match the hickory. Floorworks also installed ceramic tile (580 sq. ft.) on top of my old nafco floor in the kitchen, leveling out a couple uneven spots first. The hardwood and tile job took about 4-5 days, and the stair treads took another day, delayed a couple weeks because of weather issues slowing down the drying stain in their workshop as well as problems matching the hickory floorboard color.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Tammy M.
08/2011
5.0
flooring contractor, ceramic tile
  + 0 more
We called for an estimate and Mark was very quick in responding and came out to look at what we needed done. He gave us an estimate in a couple of days. After getting a few other estimates we decided to go with Floorworks. We ended up changing what we initially wanted and went with the laminate and ceramic flooring instead of all ceramic. Mark was very helpful and patient when it came down to us making our final selections. The installation was scheduled promptly and done on schedule. The installers were very polite, professional and did an outstanding job. We had some detailed tilework done in our foyer and it came out beautiful. I would highly recommend Floorworks and will use them again in the future.
Description of Work: We had laminate flooring and ceramic tile installed in 6 areas of our first floor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Richard K.
03/2011
4.0
flooring contractor
  + -1 more
The experince was very relaxed and professional.
Description of Work: Sales person and price was good but decided to go with another company that was recommended by co-workers.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro

Rose S.
03/2011
5.0
flooring contractor
  + -1 more
Very good.
Description of Work: Tiled a bathroom floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$468

george B.
12/2010
5.0
flooring contractor
  + -1 more
The project came out perfectly, on time and on budget. I had shopped several dealers and carpenters. Wanted new floor installed to fit very closely around a brick fireplace w/o using trim, and to butt up against Mexican tile and a distressed brick flooring without using a threshold. Very exacting work. Came out beautifully.
Description of Work: Tear out old floated oak veneer floor. Install new floated hickory veneer floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

barbara M.
07/2010
5.0
flooring contractor
  + -1 more
The estimate was quick, arrival right on schedule, polite, efficient. Came back to put on some shoe molding that was missed. Easy to talk to, very professional.
Description of Work: Replaced old wood floor, removed carpet from steps. Had steps refinished to match floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Jill P.
09/2007
4.0
carpet installation, flooring contractor
  + 0 more
Michael Anderson visited the home and gave me quotes. He was super nice, very professional, gave me the good and bad points to putting in carpet versus hardwood upstairs (future job) and advised on carpet for our master bedroom. After visiting the showroom, we arranged an installation date. The guys (3) came in on time, 2 were very surly, the other was pleasant. They moved all the furniture, fitted the carpet, moved all the big furniture back in place and vacuumed the carpet
Description of Work: Floorworks installed a carpet in my master bedroom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

JON R.
04/2007
5.0
carpet installation, flooring contractor
  + 0 more
We were very happy with the work this company did. When we built our new house, we had them lay some carpet for several other rooms in the house and they did a great job, so we used them again for this project. They did a great job installing the carpet and they made sure all the seams matched up.
Description of Work: They installed the new carpet in one of the bedrooms in my 3000 square foot house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

    Contact information

    7845 Trinity Rd 101, Cordova, TN 38018


    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 2:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Flooring Sales and Installation,
    Carpet Sales and Installation,
    Hardwood Flooring Sales and Installation,
    Ceramic Tile

    FAQ

    Floorworks is currently rated 4.6 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Saturday: 10:00 AM - 2:00 PM

    Yes, Floorworks offers free project estimates.
    No, Floorworks does not offer eco-friendly accreditations.
    No, Floorworks does not offer a senior discount.
    Yes, Floorworks offers emergency services.
    Yes, Floorworks offers warranties.
    Floorworks offers the following services: Sales & installation service for hardwood, carpet, ceramic tile, vinyl, & laminate.

    Contact information

    7845 Trinity Rd 101, Cordova, TN 38018


    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 2:00 PM