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Conway Services

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

For fast, exceptional service for your heating, cooling or plumbing needs, call now: 901-443-1870! Conway Services has been a trusted source of home comfort throughout the Mid-South since 1990. In 2010, Conway Services joined the ARS®/Rescue Rooter® network and became part of one of the leading air conditioning and heating companies in the nation. As Memphis and Mid-South residents are well aware, the weather is cold in the winter and hot and very humid in the summers. Fortunately, customers throughout Memphis and surrounding areas, can rest assured that we are on hand to serve their needs. Whether it’s air conditioning, heating, insulation or plumbing, Conway Services has you covered. Plus, each time you call you will be greeted by a friendly and caring Conway Services customer service professional. When it comes to home comfort, for the kind of service, expertise and convenience we know you want and the great value and savings you deserve, call Conway Services today, the Mid-South’s premier, heating, cooling & plumbing service company. Angie's List Super Service Award winner 7years running! License # 64210, 64365 (EAS), MS 19668

Business highlights

34 years of trusted experience

Services we offer

HVAC systems/air conditioning/furnaces repairs, preventative maintenance, emergency services & new/replacement installation. Plumbing services including: emergency service; hot water heater installation & repair; drain & pipe cleaning; clog removal; garbage disposal installation and repair; faucet/sink, showers/tub & toilet installation & leak repair. Extras for your home including: duct cleaning; whole home humidifiers, dehumidifies & air purifiers; home service and maintenance plans.

Amenities

Free Estimates
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.7584 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
8%
3
4%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.2
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 584 reviews

Michael O.
09/2023
5.0
plumbing
  + -1 more
Very professional. Not Celt and cleanly done repairs.
Description of Work: Repair a broken outside faucet

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$400

Response from Conway Services
[Member Name Removed], thank you for taking the time to leave us a stellar review. We appreciate you!

Linda P.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
Everything went well. Had an issue with a/c not cooling for a while after a power surge. Tech came out within the promised window and was courteous and respectful. Recommended a whole house surge protector and a condenser unit cleaning. Tech came back out the next day (as he needed to get the new part) and he got the work done quickly and efficiently, with the help of another tech who helped with the electrical work.
Description of Work: Total home surge protector. Condenser unit cleaning. Evaporator unit drain cleaning. Installed air purifier with inside unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,252

Response from Conway Services
Thank you for leaving us this fantastic review, [Member Name Removed]! We work hard to deliver exceptional service on every visit and appreciate your business. Please don't hesitate to call us for any future needs.

Linda P.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
The technician was polite and efficient. He got right to work and had the issue diagnosed and fixed in less than an hour.
Description of Work: A/C was not cooling. Technician replaced the capacitor in the outside unit. Parts and labor were covered under warranty. I only had to pay the trip fee.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Conway Services
Thank you for taking the time to share your positive experience with us, [Member Name Removed]. Conway Services strives to provide exceptional service and are happy to hear we delivered! We appreciate you.

Shakir T.
06/2023
1.0
plumbing
  + -1 more
My wife was told they had a $89 drain cleaning special & a referral fee 4 coming out that's waived if they do the job. I called&was told the same thing. The guy gets here&says it'll be ~$450&the $89 fee was for the referral. He was extremely rude & condescending to my grandmother, a 80yr old woman. She has a HVAC contract with Conway & was told they waive the referral& give a 15% discount, because of it & they'd tell him. He said he couldn't fix it & said he's supposed to charge the full $450, but would only charge the $89 referral. My grandma tells him the referral is supposed to be waived&They were supposed to let him know& let her call. He cuts her off & says, "then I'll have to charge you the full 450 &report you didn't pay." hung up in her face&started to leave while ignoring me. I apologized& said I'd pay him, even though he was extremely rude & disrespectful. Then He just left when I went to get the money out the room & I Wasn't gone 5min. He was rude & very disrespectful!
Description of Work: I had a clog in my drain & he was supposed to clear it out. After not even 10min, he said he couldn't get passed the clog & there was nothing else he could do. Then charged me the whole $450, because he wouldn't let my grandmother call the office when he said he would only charge the $89 referral. Then left when I went to go get the money even after I apologized(when I shouldn't have because he was extremely rude to my grandmother & didn't want to let us call the office to get them to waive it like they said they would due to her having a contract for HEATING & AIR with the company.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0


Response from Conway Services
[Member Name Removed], thank you for sharing your experience with us. We hold all of our employees to high standards and expect them to demonstrate integrity, responsibility and professionalism at all times. Please allow us to look into this situation further by texting us your full name and address (including zip code) to 901-657-2859 so our Quality Assurance Manager may contact you for further discussion.

Karista P.
03/2023
1.0
plumbing
  + -1 more
Services: Plumbing pipe repair, Installation, Plumbing leak detection Critical: Professionalism, Punctuality, Responsiveness Conway repaired my frozen inside and outside pipes in January. The work was done in a timely manor, however I have not been able to get all of the documentation that I need for my insurance company. I took out a loan to pay for this repair. When it was done, Landon (Plumber) said he had sent everything the insurance needed. I released the loan to pay for the work. Then I get a call from my insurance stating they never received any documents. The repair was completed January 11 and it is now the end of March. I have made several phone calls to the office (the 2 ladies that I spoke to were great) but I have never been contacted by anyone. This is my last attempt to get some help concerning this matter.
Description of Work: Repair frozen pipes inside and out

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$11,250

Response from Conway Services
Thank you, [Member Name Removed], for sharing your experience and allowing us the opportunity to improve our communication processes for both you and our future customers. We encourage you to text us your full name and address (including zip code) to 901-657-2859 so our Quality Assurance Manager, Lisa, may contact you for further discussion and assistance.

Marty W.
01/2023
5.0
home inspection
  + -1 more
Conway installed a Generac generator outside our home and it has been wonderful! Their technicians were efficient and speedy with the installation- they had it running in one day. Technician Michael Bystrzcki came today and checked the generator and explained to my husband the particulars of the machine and the continued service they will provide to make sure it runs efficiently. We are thoroughly pleased with Conway Services.
Description of Work: Michael reassured us that our generator was working perfectly and explained that they would come change the oil when the machine reaches 800 hours ( a device in machine signals to Conway when the oil is needed).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Conway Services
[Member Name Removed], thank you for the awesome review! We are committed to providing the absolute best in service, and we're pleased to hear how Michael was able to take care of you. Having great technicians on our team is something we are proud of. We appreciate your business!

George C.
07/2022
5.0
heating & air conditioning/hvac
  + -1 more
Fantastic: Samuel went above and beyond with his inspection and cleaning.
Description of Work: Annual AC service & inspection.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Conway Services
Thank you for the positive review, [Member Name Removed]. We're proud to have outstanding representatives like Samuel on the team providing exceptional service. You're a valued customer and we appreciate your business!

Betty E.
07/2022
5.0
heating & air conditioning/hvac
  + -1 more
Our service tech, Jerry White, was curious, clean, knowledgeable & professional. He was detailed on comments & explained recommendations carefully.
Description of Work: Tuneup & cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Conway Services
[Member Name Removed], thank you for sharing your experience. We strive to provide exceptional service for each customer and we're excited to hear that Jerry delivered! Thank you for choosing Conway Services as your premier service provider.

Cherie B.
06/2022
5.0
heating & air conditioning/hvac
  + -1 more
Dylan was very knowledgeable, courteous, and explained everything thoroughly.
Description of Work: A/C Tuneup

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Conway Services
[Member Name Removed], thank you for sharing your great experience! We are proud to have Dylan on the team, and always pleased to hear how they are providing exceptional service. We appreciate your business!

John P.
06/2022
5.0
electrician, gas leak repair
  + 0 more
The crew arrived on time following a notification that they were on their way. They installed the generator, and when anyone needed to be inside our home, he asked to go in, put on his booties, wiped his feet and went about his business. It took about four hours to install the generator and get everything cleaned up, explain the machine to us and depart the worksite. These technicians were like all others we have had from Conway (tankless water heater, outside gas line to grill, and ordinary plumbing) highly professional and efficient. The service may cost a bit more than the big box contractors, but it is worth it!
Description of Work: A generac full-home generator was installed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,500

Response from Conway Services
Thank you, [Member Name Removed], for your awesome review! We are happy to hear we arrived on time and able to provide such exceptional service. Customer service is our number one goal, and we appreciate your business!

Allison B.
06/2022
5.0
heating & air conditioning/hvac
  + -1 more
Brayden was on time and polite. He explained the service and asked if we had questions. He completed the work and documented the results, explaining along the way. He suggested needed repairs and was able to do them right away, which makes it nice not to have to schedule a future visit. A colleague delivered a needed part so the service could be completed. We appreciate Conway’s service. Thank you!
Description of Work: Air conditioner annual check and service

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Conway Services
[Member Name Removed], thank you for the awesome review! We are committed to providing the absolute best in service, and we're proud to hear Brayden was able to take care of you. Having great technicians on our team is something we are proud of. We appreciate your business!

Houston C.
02/2022
1.0
heating & air conditioning/hvac, gas leak repair
  + 0 more
This has got to be the worst experience I’ve ever had with an HVAC company. I discovered a gas leak at 3am on Friday morning so I called the MLGW emergency number to come check it out. They arrived within 10 minutes and found the leak coming from joints in our old pipes. The tech checked our HVAC and said, “I’m going to have to turn your gas off from outside to be safe but don’t let anyone come in here and try to sell you a new furnace because this one looks great.” I call Conway Services that morning to try to get someone out to fix our leak because that had to be repaired in order for MLGW to unlock our gas. Conway can’t get to us until Saturday morning. Mind you it is 30° outside and we have just spent 24+ hours without heat. A Conway tech arrives on Saturday morning and after inspecting our unit, taking a very strange video that included him videoing my wife and making her wave at the camera, he tells us immediately that we need a new unit both downstairs AND upstairs. He didn’t even attempt to address the gas leaks. He then sits down with my at my kitchen table and lists out why we need a new unit, with air purifiers, and a new furnace all for the modest cost of $10,500 but that we also need to act today because they have a deal going on “while supplies last.” I then ask him if he can fix the gas leak so we can at least get our unit back on and have heat in the house (it has been working perfectly fine). He decides to hold my pregnant wife and I hostage by saying that he will not agree to repair the gas leak because he thinks the whole unit is in such bad condition that it must be replaced immediately. So I pay him $90 to get the h*** out of my house and I call a family friend who owns a commercial heating and air company. He send out two of his guys and they laugh at me for even calling Conway because they say Conway’s name says it all (cons). They proceed to tell me that they’ve been on jobs where Conway techs have intentionally disconnected wires and tampered with systems in order to get the homeowner to buy new unit. So these guys install two ionizers, fix the gas leak and run a tune ups on both systems for less than a quarter of the cost of what Conway offered. I tell you all of this for two reasons: (1) don’t ever hire this company to do work on your HVAC unit (2) Message me if you want the names of the guys that helped me because they are awesome, straightforward, hardworking and most of all honest. Conway SUCKS. I’ve uploaded a photo of the estimate from Conway below.
Description of Work: I needed a gas leak to be fixed.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
1.0

$90

EUGENE S.
12/2021
4.0
heating & air conditioning/hvac
  + -1 more
Went well. Michael is great! The bulbs are very expensive. It would be a good idea to inform customers of the replacement cost of bulbs before initially installing the UV unit. Also, consider monthly debits or increasing the cost of the Comfort Club to defray some of the cost when replacement bulbs are needed. Thanks!
Description of Work: Replacement of 2 PCO IV bulbs

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Abraham P.
05/2021
1.0
electrician, heating & air conditioning/hvac
  + 0 more
Will never call them again. We asked that they inspect and tune up the HVAC system in a house we just purchased. The technician tuned up the AC but told us the furnace needed replacement and suggested we get one of their sales people to come right away. He said the 29-year old furnace had a bad blower and badly rusted heat exchanger and that some of the system was not installed properly. The sales person came out the next day and generally agreed with what the technician had said and quoted us $13,700 for a new system. It was all bull and scare tactics. We had two other contractors come out. One said the furnace was not that bad and it was no rush to replace it. He said a 29-year old furnace had outlived its intended life but it was still working ok. He quoted us about $7,500 for complete replacement. The last contractor did a more thorough inspection including a video inspection of the heat exchanger. I looked at the screen with him and we saw no rust, no holes and no cracks. He also said the blower was a bit out of balance but it is not unusual and it made no noise. Finally, he also said the 9-year old AC did not need replacement simply because it uses R22 coolant because the system can handle using R412 whenever it needs a recharge. Conway tried to use high pressure and scare tactics and it didn’t work. If you call them for their $57 tune up watch out because they’ll try it on you too.
Description of Work: New furnace and air central conditioner

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
punctuality
3.0

$57

Response from Conway Services
[Member Name Removed] thank you for sharing your experience. Conway Services strives to provide each customer with an exceptional service experience and we would like to discuss your specific situation further. You may call us directly at 901-384-3511.

Harish B.
02/2021
5.0
electrician
  + -1 more
Good Explained in detail and frequency to change the air filters every year.
Description of Work: New Air filters

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Frankie P.
02/2021
5.0
electrician, plumbing
  + 0 more
The gentleman that came out and explained everything and what was needed to fix the water heater and he did exactly that. He was extremely knowledgeable, helpful, and professional.
Description of Work: Pilot burner assembly

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$471.87

Response from Conway Services
Thank you so much for the kind words, [Member Name Removed]! We are thrilled that you are satisfied with our service!

Jackie L.
12/2020
5.0
air duct cleaning
  + -1 more
Perfectly. Did everything he promised to do.
Description of Work: Gas cut-off valve installed on range gas line

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Conway Services
Thank you for taking the time to post a review. We are happy to see that our technician did a good job for you. We are glad to have you as a Conway Services customer.

BETTY D.
10/2020
5.0
heating & air conditioning/hvac
  + -1 more
MR. MIKE DAVIS WAS THE GENTLEMAN WHO SERVICED OUR SYSTEMS. HE WAS VERY POLITE AND PROFESSIONAL AND MADE US FEEL VERY SECURE THAT OUR SYSTEM IS READY FOR THE COLD MONTHS. WE ARE VERY HAPPY WITH CONWAY SERVICES AND WILL CONTINUE USING THEM NOW AND IN THE FUTURE.
Description of Work: CHECK OF HEATING SYSTEM

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Conway Services
[Member Name Removed], thank you for taking the time to post a review for Mike. We are happy to see that he did a good job for you. I will share your comments with Mike and his manager. We are glad to have you as a Conway Services customer.

Ferrell M.
09/2020
4.0
plumbing, air duct cleaning
  + 0 more
The technician's name was Rico and he was excellent. I nearly had a heart attack when I saw the price but I needed it done so I did it. I will definitely shop around next time before I go to Conway simply because of the price. On the upside they guarantee it and if I have any problems they will come back no charge
Description of Work: Toilet was pulled and reset. New bolts and new donut

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$470

Osman S.
08/2020
5.0
heating & air conditioning/hvac
  + -1 more
Excellent work that what Jedarrius Braxton did and I wish if any time that I need some work at my unit to send him to my house..
Description of Work: No I don’t have any other work

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jan S.
08/2020
5.0
heating & air conditioning/hvac
  + -1 more
George Martin did a very thorough check and cleaning of my air conditioner. At every step he explained what he was doing, why he was doing it, and how it would help my unit to function well. And, as has been the case with everyone with whom I've dealt at Conway, he was pleasant and personable. George couldn't have done a better job if he'd been working on his own home! High recommendations!
Description of Work: Air conditioner check

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bob N.
08/2020
5.0
heating & air conditioning/hvac
  + -1 more
Jimmy was outstanding. He was very nice and fully explained the benefits to us. We are breathing more easily already!
Description of Work: Air purifier on our air conditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from Conway Services
Thank you very much for your review and we are glad you were happy with the service. We will be here when you need us next.

Frances B.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
They were recommend to me by my daughter. Excellent!
Description of Work: replacement and repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Conway Services
We are so happy to hear that you are pleased with our service! Thank for letting us serve you and for being a Conway Services customer!

Greta W.
12/2019
5.0
plumbing
  + -1 more
Conway Services sent their Master Plumber, Mr. Bates, the same day. He located and repaired a leak that was in the wall of the master bathroom. He was extremely kind, knowledgeable, and very professional. We had been dealing with the leak for a week and kept the main water line off execpt 2 times a day. The first company we called assumed the leak was in behind the wall in the slab. They refused to remove the bathroom vanity to get in the wall. We called someone to remove the vanity only to realize that the plumbing was still attached. We were not happy the first company sent a plumber who claimed the vanity must be removed (which was understandable) but the guy/company would not remove it before the job could begin and did not perform the very first step of disconnecting the vanity plumbing. Yet they charged us a service call and no actual work was performed. The second plumber we called was an owner operator one man business and did not come back when he said he would. We were very pleased with Conway Services and will be calling them for all of our plumbing needs and specifically requesting Mr. Bates.
Description of Work: Had a bathroom leak that was inside the wall repaired.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Conway Services
We're thrilled to hear that you are happy with our service! We will be sure to pass on your kind comments to Bruce and his manager. Thank you for being a Conway Services customer, we truly appreciate it!

Robert O.
08/2019
1.0
heating & air conditioning/hvac, drain cleaning
  + 0 more
All they wanted to do was sell an unneeded $5,595.00 main line replacement, they claimed the line had collapsed but it hadn’t. Wound up getting another plumber out within a couple of days.
Description of Work: Will not use again

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$99

Response from Conway Services
[Member Name Removed], we’re sorry to hear that you are not satisfied. If you want to call us at 384-3511 please do so, that way we can speak with the technician and his manager to ensure that proper service expectations are set for future encounters. We are sorry that we fell short and we will strive to improve. Thank you for taking the time to write a review.

Contact information

1220 Big Orange Rd., Cordova, TN 38018

http://www.conwayservices.net

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Drain Cleaning,
Insulation,
Sewer Cleaning,
Air Duct Cleaning,
Drain Pipe Installation,
Wells and Pumps

FAQ

Conway Services is currently rated 4.7 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Conway Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Conway Services offers free project estimates.
No, Conway Services does not offer eco-friendly accreditations.
No, Conway Services does not offer a senior discount.
No, Conway Services does not offer emergency services.
No, Conway Services does not offer warranties.
Conway Services offers the following services: HVAC systems/air conditioning/furnaces repairs, preventative maintenance, emergency services & new/replacement installation. Plumbing services including: emergency service; hot water heater installation & repair; drain & pipe cleaning; clog removal; garbage disposal installation and repair; faucet/sink, showers/tub & toilet installation & leak repair. Extras for your home including: duct cleaning; whole home humidifiers, dehumidifies & air purifiers; home service and maintenance plans.

Contact information

1220 Big Orange Rd., Cordova, TN 38018

http://www.conwayservices.net

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day