Aliant Home Repair

unknown

It came up horribly. They did not finish the job. It ended up being a bad purchase. They gave me impression that they were familiar with this type of job. The problem was when they came in, when I called them and I explained what I wanted them to do. They said, ‘yes’. That they do know. They started carrying the drywall. They did it well, there was a progress. I was comfortable with leaving them. But when I came back there was a huge area that they won’t be able to prime it for paint. They were very communicative, once that happened. I’m hoping that they were about to finish because the wallpaper took so long. It took them a lot longer.

. DO NOT GIVE THESE GUYS ANY MONEY. IN ADVANCE FOR ANY REASON. NO MONEY AT ALL TIL EACH INDIVIDUAL JOB IS FINISHED. BUY YOUR OWN MATERIALS SO YOU WILL HAVE RECEIPTS. COMPANY IS OWNED BY MOM AND NO ONE HAS CONTRACTORS LICENSE. SHE IS NOT ON JOB AND REALLY HAS NO IDEA WHATS GOING ON. POOR COMMUNICATION OR NO COMMUNICATION. TOO MANY NO SHOWS WITH NO CALLS. TOO MANY COURT DATES FOR WORKERS CAUSING WORK STOPPAGE TOO MUCH DOUBLE TIMING ON HOURLY CHARGES WITH BOTH GOING TO DO ONE ERRAND THAT CAN BE DONE BY ONE PERSON.. THEY DO WORK WITHOUT ASKING THE WAY YOU WANT IT DONE. THEN THEY WANT TO CHARGE FOR UNDOING THE WORK. AND THEN AGAIN FOR DOING IT THE RIGHT WAY TO YOUR SPECIFICATIONS AGAIN NEVER GIVE THEM CHECK OR CASH IN ADVANCE FOR ANY REASON. YOU MAY NOT GET IT BACK, I DIDNT!!!!!

unknown

Tre and Mo did such a good job that I'm using them on a much bigger job (scrapping ceilings and repainting the interior of my house). I'm very pleased with their work, responsiveness, and cost. I will continue to use them and recommend them to my friends.

I emailed them and told them of job that needs to be done and they informed me they can do the job. They told me when they showed up it is not a handyman job and would charge me extra for the service.

Used an Angie's List offer of 2 rooms for $250 and also noticed that they do other work so we had a leaking toilet repaired. They came promptly and did a nice job.

Did a good job on what got done. We thought they would be abl to do much more. I was told to buy supplies for other projects that they never even got near to doing. I was told that they would stop back to do a small job outside. I left the supplies out but they never returned. I contacted them and they said they would return but never did.

I made an appointment for today. I received a call yesterday that they would have to reschdule as some of their workers quit and the company is not sure when they can schedule again.

After taking a day off work to be here for the provider, they called me the morning of the job and told me that the painter had quit. I would not recommend them to anyone.

I can't believe I called this company before noon and they had picked up the lights and were at my house that very afternoon! Same Day Service! They were prompt, professional, kind and efficient in their work and cleanliness. We were very happy with the service that day, and company overall. Thank You! My outdoor lights are the prettiest in the neighborhood, at least until they get dirty this winter. : )

The original fan was shorted-out. When they replaced the new fan they did not repair the short. I ended up having to hire an electrician to repair the issue.

Excellent. Tre explained everything before they started. they worked very efficiently and when completed he went back over all the tasks they completed. It was all completed within the timeframe even with a few problems with the drains. They were very neat and cleaned up as they went. Both workers were very polite and pleasant as well as showing they were skilled at their jobs in the efficient manner they worked.

Originally, I spoke with Donna and her repairman about the services that I needed as I also explained to them that I lived in Texas and that my sister would be my direct in person contact. I emailed her my identification and a sworn statement that I held the deed. Donna/Tre authorized me to purchase her Handyman for a Day Deal before even doing an estimate . The repairman came out to give the estimate and said he could do everything but fix the refrigerator issue. I then purchase the handyman deal only after the handyman said that he could do all of the services I needed which included the HVAC repair...Let me also state that I had already purchased a previous 4hr handyman package with Angie's List guidance that was $100 less In which they informed me that they could not do HVAC repair but could perform the other repairs So the purchase of the Aliant package was an upgrade to 8hrs.. I purchased the package only after Angie's List recommendation to call and confirm that they can actually repair furnaces with this package and only after Tre confirmed that he could it was then I upgraded my package. If he would have said no to the furnace it would have been no reason to upgrade my handyman package. It was only after I purchased the package and after the initial estimate that he said that he couldn't fix the furnace or any of the repairs that I needed for that matter.The only thing he said that he could do after he had me purchase all of the requested parts was to fix the internal parts of my toilet. Not the heat, not the wall, and not the washer that he supposedly came out an diagnosed. Isn't that the whole purpose of an estimate? I then requested that I be refunded based on a false estimate. Donna at Aliant said that if I wanted a refund to take it up with Angie's List. The only thing that she would do to appease me given they couldn't do what they originally said they would, is that she would have an HVAC tech come out to help me with my furnace issue. She did say she couldn't confirm the provider would perform the necessary work within the service call, but she couldn't guarantee that he could tell me whats wrong with it an give me an estimated cost. But I guess when she described the issue to the HVAC tech, he thought he could fix it in a short amount of time. When he came out he said he took one look and saw that it was a single wall vent that he could not give me a diagnosis because it would be a liability . He said before he could give me a diagnosis I would first need to have a double wall vent installed in which he would do for $300. However he said that it would only make the furnace more safe.. I asked for an estimate and he said he would just do the work and then I can pay him directly. I feel like Donna/Tre allowed me to purchase a Deal under the false pretenses that her repairman said he could do all the work I needed and then they backed out and tried to remedy with a free service call for a technician who wouldn't even touch my furnace. Not only that both Donna and Tre seem to have amnesia when it came to the estimate and the repairs that I specifically asked them could they do. It's probably because they refused to give me a written estimate when I kept asking for one! I was schedule to go to Memphis and tried to get an estimate in person but the HVAC guy said there was no paper work needed. The funny thing after all of this they had the audacity to threaten me via my sister if I didn't remove the post by tomorrow.

It started off okay and Tre and Morgan got right to work, each working in a separate bathroom. Tre broke the flange due to a rusty bolt. I wish he had seen the bottle of Liquid Wrench I had in the supply box I had out for them, or that he had his own, being handyman. But hey, it happens. He spent 45 mins going to Lowes to buy a new one. It cost around $30, he asked for 20 reimbursement. After Morgan replaced the toilet in the master bedroom, he proceeded to the 3rd bathroom. I stopped him and asked if he was finish with the first replacement and he said he still had to caulk and install the bolt caps. Tre returned and finished his replacement. I checked in on Morgan and had to specifically ask that the toilet be bagged before being carried outside. The other two toilets were not bagged and they dripped on the carpeting when carried out. Once they finished installing the toilets and carried them out, things went downhill. They packed up their truck and were preparing to leave, but it had been only 3 hours since they arrived. The purchase was for four hours, but Tre argued that they had finish "the list" of things they came to do. I'm guessing because I wanted them to start off replacing the toilet and fixing the light that there was all there was to do even though I had given Donna a to do list that included 4 other things. That was when I mentioned that the bolt caps weren't on the toilets and that he hadn't actually finished and he got p***** off. Told me that everything was loaded and that if he had to unload the truck, it was $65 an hour. I had to point out that this was the main focus of the visit and he needs to finish it. I do not know why they left all the caps off, they came with the toilets. Tre told me he didn't notice the caps until he had already loaded everything. They came in the box that he had to unpack the toilet tank when he did the replacement. So they spent the next hour putting in the caps. Tre spent most of that hour being angry as he worked. I sat in the next room and frequently heard "this is stupid," though he did interspersed a "this guy is dumb" in between. Really? You left out the bolt caps because you didn't notice them, tried to leave an hour early, and then get p***** when I wanted you to install them? I've never had someone I'm paying to do something tell me it was stupid and that I'm dumb. After the caps were installed, Morgan asked if there was anything else. Yes there were other things, but we just about hit the 4 hour mark and I wasn't going to ask someone who's unreasonably p***** off at me to do a good job. Especially after he was finished with installing the caps in the master bedroom and I went in to find the toilet rocking back and forth and had to bring his attention back to it. To their credit, I do appreciate them taking away the old toilets. Also, I have not had any issues with the new toilets though I am not optimistic that wooden shims (possible rotting) were used and not plastic.

They did a great job. Installed 3 exterior lights, 1 foyer light, 1 ceiling fan,1 interior chandelier and 2 sets of blinds. We will use them again when we have other projects to wrap up.

It worked out very well. It was 2 young men and both were extremely fast and good. They did everything I wanted them to them. They did a fine job. They were very clean and polite. They stayed right with it and didn't fool around and take a whole bunch of breaks. It was an Angie's List Big Deal that I purchased. It was for 8 hours worth of work and I didn't pay any additional. They came right when I wanted because I was expecting some company so they were very accommodating.

I was not pleased. They came 20 minutes late and worked very slowly. They thought I had a problem with lead-based paint so they verified that I did not. I was not sure if they were working during that time or not. That should have been taken care of before, but it wasn't so in my opinion they used my four hours of work time to wait on the results of that, which turned out to only be a letter of authorization from me stating that I knew I had no-lead based paint. Then, their work was not at all good. There were supposed to prime some windows with some primer. In the window panes they got 2 inches of paint all over the glass. They did not scrape it off; they left it that way. I was so disappointed. Then they started packing up really early. When I asked whey they were leaving then they said their cleanup time counted in the four hours of work time and I thought it should not count on my time. It was a very small job and they got very little done. I was about ready to hire them, if they were any good, to paint the rest of my house, and they could not even get two or three windows right. I was very specific about being neat. I got everything out of the way, cut down trees and bushes so there was not one single obstacle so it was really prepped well for them. I even pressure washed it myself and then they pressure washed it again, which I thought was unnecessary, but I don't use that as part of my complaint. I thought they should have consulted me with what they were doing and they kind of left a mess. They poured their scrapings into an empty garbage can, not into a plastic bag or anything. So I thought they were a disappointment. They were just kids and were not adults who were experienced. I purchased an Angie's List Big Deal for this service. I booked them for four hours for two workers for handyman work. The price they gave for 8 hours was reasonable but I did not get 8 hours worth of work out of them. I bet I did not get 6 hours. They did not explain why they were late and they did not stay over. They also did not clean the work site when they said they were done.

It turned out fine. The additional was just for some material that I purchased for the tank. He has done the job to my satisfaction. We had some bad weather so they had to re-schedule some time. The person in charge of the re-scheduling was very diligent in calling and communicating which is good. We got re-scheduled through her and it was a good process. They did everything they were supposed to do and I am satisfied with it. Everything was satisfactory and I have no complaints. What they did was something simple and straight forward. There will no reason for me not to use them again. So, I guess it will depend on the job if I need an expert or just a handyman thing.

I am very pleased with what was done, and would highly recommend Aliance Company. You are very wise to have aquired Trey Turner. I have already told some others about Angie's List and the work that he did here. Below on this form, it asked if I would like to share this review with my neighbors. I really prefer not to do that, because I am very busy and involved, and would not want to share with neighbors. I really don't know them that much, but will be telling my friends and family. Thank you for your quick response to my inquiry.

This was an Angie's List Big Deal, in which we paid a special price for 8 hours of handyman service. (Or 4 hours with two men; the same thing.) First of all, the lady manning the telephone/appointments for this new company was very courteous and professional - always a good sign. The two men were a little late arriving, but she called ahead to let us know. We felt that they accomplished all the above tasks in a thorough manner and the work seems to have been well-done. They acted like they wanted to do things to our satisfaction and were nice about doing a few little adjustments to the work that we requested, such as making extra-secure the tension shower rod. Somewhat to our surprise, they offered a one-year written guarantee on (I believe) the labor. That seems generous, considering the fact that this was a special deal, much discounted from their usual hourly rate. We liked their work well enough that we asked for a quote on future work. The quote seemed quite reasonable. Overall a very good experience.

The job was completed in a timely and very professional manner. Arrived on time and were very courteous and professional. They knew their business. I would recommend them to anyone for their services. in fact, I have already scheduled them to come back again for another several projects.

Could not have gone better. Good hardworking, knowledable you men. Dependable and Trustworthy. Family Business. Have other major projects to schedule them for. Give them a FIVE(5) STAR

They came out and painted even when I wasn't home. The work was excellent I will also have them to do work in my kitchen in the future.

He came out and replaced the wood and informed me he used pvc which is better than wood because it won't rot. They painted the trim and completed the job quickly. I also got a quote on additional work I need in my kitchen. I stated I will contact him when I'm ready later this month. I highly recommend this company because their work ethic is the best I've seen in handymen and they show up when they schedule an appointment, they are very professional and complete a project in record time. I am very satisfied with the work they've done.