Terminix

Terminix - sales rep out of Murfreesboro- and supporting the area including Cookeville was a nightmare experience for me. I hired them in Feb of 2017 to put bait traps in my yard. Several months later, the tech came by to service the traps but realized that they had never been installed. After many phone calls and time spent, I was assured by a manager that we would be credited for the amount that we paid for but did not have coverage for. This was never entered into their computer although I continued to get newsletters and renewal notices and phone calls reminding me to renew from Terminex. I explained this situation many, many times first to the local manager, the district manager, the regional manager and my husband had similar phone calls to these managers. No one ever entered it into the computer and now it is May and I haven't had a full year's worth of coverage and they cancelled me. I am glad to be rid of Terminex. The sales rep is fantastic and spends a lot of time with you but when I called him to tell him the problem he was not interested in the conversation. Please never do business with these people. I spent over $1500 for the initial fee and got only nine months of coverage out of the deal. I NEVER write reviews but was incensed by the run around from this company.