Hiller Plumbing Heating Cooling & Electrical

They arrive on tome and promptly completed the work

They're national but work out of Hiller. Our former heating company was merged into them so we just kind of evolved into them. Overall just very good service. We get the same service guy that transitioned from the old company that always come out.

Fixed same day

Leak discovered late in the afternoon. Plumber responded within 2 hours. Did a good job of cutting as little of the sheetrock as possible. Considering the time of day and the urgency of the repair, I thought the response time and price paid were fair.

I used Hiller over a couple other bids because they were able to do the job in a day or two. They were priced over twice ($5K vs ~$2K) the competitors but the others were not able to meet my time schedule. The job was to replace my old cast iron drainage system in my basement since it was clogged, cracked, and leaking and I had a lot of company at my house that needed restrooms working. To their credit Hiller did get me up and running in a long day. However, they cut every corner they could and did a very poor job all the way around. To top it off they left my basement in a shambles with debris all over the place. For this first round I would rate them an F. I was (***). When I refused to pay for such shoddy work they came back a week later and responded in a very friendly manner to all of my complaints (there were a lot) and did the job I was expecting in the first place. For this effort I would rate them an A-. That leads to an overall average of C for my experience with Hiller. Hiller does provide a very good warranty they claim which is the reason for their high cost. So I would call them back for any warranty repair but would go with my regular plumber for routine work. All my C ratings below were the average of the F&A ratings. They advertize happy customers or "you don't pay". They took my last "happy" over my first (***) and charged me full price.

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It was a Saturday, plumber showed up within 2 hours of our call. The quote to do the work however was much more than we expected. Since it was a Saturday and not much chance of getting another plumber until Monday, we accepted it. No choice, water for whole house was turned off because of the old shut off valve. Plumber was very professional, courteous and did a very good job.

Anybody who wants to do heater and plumbing should get Hiller Plumbing & Heating. They have a terrific electrician. He is the best. If anybody wants an electrician on Angie's List go with Hiller. I wouldn't trust anyone in this town other than Hiller. You call them any time in the night they will come and do the work without extra charge. Not once have I ever called them and they have not come. Once I found Hiller's, they are the ones. They are top notch.

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