Full Service Electrical Contracting serving the Greater Memphis Area
Business highlights
50 years of trusted experience
Services we offer
Residential and Commercial Service Calls, Alarm Systems and Service, Audio / Video System and Service, Generac Automatic Standby Generators , Camera Systems and Service. Please visit our website for more services and information. www.bankselectricllc.com
Not at all. Banks removed my old M&S intercom system that had failed. I sent it to another company for repairs and when it was sent back, repaired, Banks refused to reinstall the unit. I am absolutely flabbergasted. Pretty unprofessional, I'd say.
Description of Work: Reinstall an intercom system
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from BANKS ELECTRIC INC
Mr [Member Name Removed], I do thank you for at least being more honest in the details unlike the last review on another site. We originally came out in 2015 to service a intercom system that was not working. We removed the unit and sent it off for repairs then reinstalled it. Mr. [Member Name Removed] even left a very nice review for what we have done. (See Below) In 2017 Mr. [Member Name Removed] called our office to come back out again as the unit had stopped working. He understood that this was beyond our control. We removed the unit again so that we could send off for repairs. The company who normally worked on these intercom systems for us we found to be out of business. We contacted M&S for another company who may be able to service and repair this intercom. We sent the intercom to them and they sent back with a note unable to repair due to replacement parts could not be found for this older unit. We called Mr. [Member Name Removed] around 12/13/2017 to inform him of what we have found. He decided to come pick the unit up from us. Our company has since stopped servicing intercoms of any type due to the high failure rate they have that is beyond our control. Not only do we not service intercoms we also no longer install new are retrofit systems due to the high failure rate. Mr. [Member Name Removed] contacted us yesterday 4/13/2017 and asked if we could install the intercom. He indicated that he had found somebody that would work on it and had made all the repairs. We explained to him that we no longer serviced intercoms. Mr [Member Name Removed] was never billed for the service call to take the intercom unit out of the house, nor was he charged for the shipping expenses to the repair facility.
Nicole I.
01/2017
2.0
electrician
+ -1 more
Never returned my call
Description of Work: Home alarm
Rating Category
Rating out of 5
responsiveness
1.0
Response from BANKS ELECTRIC INC
We are very sorry that we missed your call. We are working to find out why you were not called back.
kelli M.
07/2016
5.0
electrician
+ -1 more
unknown
Description of Work: great, they are super!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$500
Byron J.
12/2015
5.0
electrician
+ -1 more
unknown
Description of Work: Inspected the intercom. We had arranged for a full upgrade. Turns out that they recommended a repair of the existing system. Saved us nearly 1800.00. They are truly concerned about their customers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Richard S.
02/2015
5.0
electrician
+ -1 more
I am most impressed with this company. I got a call shortly after sending a message. The electrician talked us through some things to try instead of having someone come out. He was most helpful and courteous. It worked. Even if that had not worked and they had to send someone, I would recommend this electrical company to anyone!!! They are a A+ organization.
Description of Work: We had outlet / breaker problems after a power outage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
john S.
02/2015
5.0
electrician
+ -1 more
unknown
Description of Work: replaced breaker. They did well. Solved the problem.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
J.R. P.
10/2014
4.0
electrician
+ -1 more
They installed the electrical outlet as requested. The whole estimate and installation took less than 45 minutes. I was very pleased how straightforward the process and pricing was. I didn't expect them until Wednesday, but they showed up on Monday (they were here promptly at 8 am, however). The technician didn't talk much, but he got the job done! The only complaint (other than getting the day wrong) would be that I had to adjust the faceplates so they were straight after the job was complete.
Description of Work: They installed an electrical outlet.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$163
Amy G.
07/2014
1.0
electrician
+ -1 more
I called to get a simple estimate on a property I manage in Mid-town. It says right on there on this page they do free estimates. When I called to simply set a time for an estimate, they started telling me no there is no "free" estimate because they might need to do work to figure out what is wrong. All I needed was a company to come a**** what was wrong and write an estimate. This company does not provide that service.
Description of Work: I called to get a simple estimate on a property I manage in Mid-town. It says right on there on this page they do free estimates. When I called to simply set a time for an estimate, they started telling me no there is no "free" estimate because they might need to do work to figure out what is wrong. All I needed was a company to come a**** what was wrong and write an estimate. This company does not provide that service.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from BANKS ELECTRIC INC
Our company does give free estimates on all work including service calls. Our call log shows that you were upset because we could not schedule the estimate in the time frame you needed. You then told our dispatcher that you would just get someone else to do your work and just hung up on her. We do our best to schedule appointment to meet our Customers needs. Sincerely Banks Electric Inc.
Velvie P.
03/2014
5.0
electrician
+ -1 more
Overall, the work was outstanding and very reasonably priced.
Description of Work: Replaced several chandeliers, serviced bathroom vent, including replacing motor, installed dimmers, etc. They confirmed the day before, came on time, and did the work in a professional manner. They also offered expert advice about how to deal with a chandelier that didn't work (it needed to be re-wired) and returned promptly when that work was done to hang the fixture.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
stephanie M.
07/2013
1.0
electrician
+ -1 more
it would have been nice if someone would have called us to let us know that no one was coming that day or even going to come out that week. we had to call them many times to get anything done. would not use them for anything.
Description of Work: we wanted a plug in by my swimming pool he never showed up.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Joe .
05/2013
5.0
electrician
+ -1 more
Every aspect of this company's performance was OUTSTANDING!
Description of Work: Repaired and serviced standby generator. Installed two whole house surge protectors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
guy R.
04/2013
3.0
electrician, home security systems
+ 0 more
No work performed.
Description of Work: Company too far from area where work was needed.
Rating Category
Rating out of 5
Walter M.
03/2013
5.0
electrician
+ -1 more
He was friendly and personable and didnt charge extra for the disconnect of the cable.
Description of Work: Fixed wiring faulty receptacle and wiring, disconnected cable for ceiling fan in back porch that has been removed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
P H.
05/2012
5.0
electrician
+ -1 more
I give them an "A" overall and I will use them again.
Description of Work: They repaired the burglar alarm and the stove.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
barbara B.
04/2012
5.0
home security systems
+ -1 more
Excellent
Description of Work: Excellent service and repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Dennis S.
04/2012
5.0
electrician, home security systems
+ 0 more
Project went well. They showed up on time for both the initial estimate and installation. They were professional and completed the job in a timely manner
Description of Work: Installed Cellular repeater-amplifier in our home. Charge was labor only. we purchased the hardware seperately
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$150
Kelly H.
12/2011
5.0
electrician, home security systems
+ 0 more
I called Banks Electrical and the electrican came out. Got the GFI to reset, but as soon as I put a load on it, it tripped again. The electrican came back out, found the actual problem. He was professional and worked until he found the problem and fixed it. I would recommend the company for electrical work in the Memphis area.
Description of Work: Had a GFI tripping constantly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Dennis S.
01/2011
4.0
home security systems
+ -1 more
Their work was okay. They did not do the work quite well. The switches that they installed didn?t work the way it should. They did a fine job with the alarm system for which they were here the last time.
Description of Work: Banks Electric Inc did some work for us a couple of years.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Beirne K.
10/2008
5.0
home security systems
+ -1 more
It went fine. Everything got set up well and he explained how to use the system.
Description of Work: I had the burglar alarm system in my house enabled. This included installing a cell phone alerter.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Electrical,
Home Security Systems,
Central Vacuum Cleaning,
Landscaping - Lighting,
Phone Wiring,
Stereo and Home Theater Systems,
Lighting
FAQ
BANKS ELECTRIC INC is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:30 AM - 4:00 PM
Tuesday: 8:30 AM - 4:00 PM
Wednesday: 8:30 AM - 4:00 PM
Thursday: 8:30 AM - 4:00 PM
Friday: 8:30 AM - 4:00 PM
Saturday: Closed
BANKS ELECTRIC INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, BANKS ELECTRIC INC offers free project estimates.
Yes, BANKS ELECTRIC INC offers eco-friendly accreditations.
No, BANKS ELECTRIC INC does not offer a senior discount.
No, BANKS ELECTRIC INC does not offer emergency services.
No, BANKS ELECTRIC INC does not offer warranties.
BANKS ELECTRIC INC offers the following services: Residential and Commercial Service Calls, Alarm Systems and Service, Audio / Video System and Service, Generac Automatic Standby Generators , Camera Systems and Service. Please visit our website for more services and information. www.bankselectricllc.com